Trustpilot Scraper - Reviews, Ratings & Company Profiles

Here is one real result, a company profile record, with every field the actor returns (the similarCompanies array is trimmed to 2 of 8 real entries for readability; all other values are exactly as returned):

{
  "imageUrl": "https://s3-eu-west-1.amazonaws.com/tpd/screenshots/46d46ce6000064000500c2ad/198x149.png",
  "recordType": "company",
  "companyId": "46d46ce6000064000500c2ad",
  "businessUnitId": "46d46ce6000064000500c2ad",
  "companyName": "Nike",
  "domain": "www.nike.com",
  "trustpilotUrl": "https://www.trustpilot.com/review/www.nike.com",
  "websiteUrl": "https://www.nike.com",
  "websiteTitle": "www.nike.com",
  "countryCode": "US",
  "trustScore": 1.5,
  "rating": 1.5,
  "reviewsCount": 12979,
  "reviewsLast12Months": 2084,
  "ratingDistribution": { "total": 12979, "oneStar": 9858, "twoStar": 488, "threeStar": 362, "fourStar": 468, "fiveStar": 1803 },
  "categories": ["Activewear Store", "Shoe Store", "Sportswear Store", "Clothing Store"],
  "categoryPath": "Shopping & Fashion > Clothing & Underwear > Activewear Store",
  "isClaimed": false,
  "claimedDate": "2023-11-20",
  "verifiedByGoogle": false,
  "verifiedBusiness": null,
  "verifiedPaymentMethod": false,
  "verifiedUserIdentity": false,
  "isClosed": false,
  "isTemporarilyClosed": false,
  "isCollectingReviews": false,
  "hasCollectedIncentivisedReviews": false,
  "isUsingPaidFeatures": false,
  "isUsingAIResponses": false,
  "replyPercentage": 0,
  "averageDaysToReply": 0,
  "negativeReviewsWithRepliesCount": 0,
  "totalNegativeReviewsCount": 1802,
  "lastReplyToNegativeReview": null,
  "locationsCount": 0,
  "consumerAlerts": [],
  "reviewSummary": "Considering 992 reviews, most reviewers were let down by their experience overall. Many consumers encountered significant issues with the execution of their orders, such as receiving items that did not match the description or sizing problems...",
  "similarCompanies": [
    { "companyName": "Netflix", "domain": "www.netflix.com", "trustpilotUrl": "https://www.trustpilot.com/review/www.netflix.com", "trustScore": 1.5, "rating": 1.5, "reviewsCount": 14377 },
    { "companyName": "Obelink", "domain": "www.obelink.nl", "trustpilotUrl": "https://www.trustpilot.com/review/www.obelink.nl", "trustScore": 4.2, "rating": 4, "reviewsCount": 4912 }
  ],
  "email": null,
  "phone": "86406388",
  "address": "Niels Brocks Gade 8 , 4. sal.",
  "city": "Randers C",
  "zipCode": "8900",
  "country": "US",
  "observedAt": "2026-08-25T22:59:35.475Z",
  "error": null
}

The most complete Trustpilot scraper available. It returns every field the company profile exposes (trust score, star distribution, verification and reply stats, categories, contact email, phone and address, a review summary and similar companies), plus the full text of individual reviews with author, reviewer profile, rating, dates, verification, photos and company replies. You can target companies four ways (domain, direct URL, keyword search, or category browse) and filter reviews by star, language, date, verified status, reply presence and keyword.

📥 Input · 📤 Output · 💰 Pricing · ▶️ Examples

Table of contents

• What it does
• Quickstart
• Input reference
• Output reference
• Example output record
• How we compare
• Run via API and CLI
• Fetch results
• Billing and limits
• FAQ and troubleshooting

What it does

Give the actor companies four ways: by website domain (companyDomains), by direct Trustpilot review URL (trustpilotUrls), by keyword search (searchQueries), or by category browse (categories, with optional country). For each company it writes one company record with the full profile and rating summary, and, when withReviews is on, one review record per collected customer review.

Company records carry the trust score, star rating, review counts, star distribution, categories, verification and reply statistics, consumer alerts, contact details when shown (email, phone, address), a review summary and similar companies. Review records carry the author, reviewer profile URL, country, rating, title, full text, language, verification status and source, likes, photos, experience and published dates, and any company reply with its own text and dates.

Trustpilot is fronted by a managed challenge; the actor clears it internally and parses the page's embedded data, so one fetch returns the full profile plus a page of reviews. Missing source values are returned as null; nothing is invented. Use stars, language, dateFilter, sort, verifiedReviewsOnly, repliesOnly and reviewKeyword to target exactly the reviews you need.

Quickstart

Open the actor, paste this into the input, and press Run. It returns Amazon's company profile plus up to 10 recent reviews.

{
  "companyDomains": ["amazon.com"],
  "withReviews": true,
  "maxReviews": 10,
  "sort": "recency"
}

Provide at least one of companyDomains, trustpilotUrls, searchQueries or categories. Turn withReviews off for company profiles and rating summaries only.

Input reference

Field	Type	Required	Default	Description
companyDomains	string[]	conditional	["amazon.com"]	Company website domains to look up, for example amazon.com, booking.com. One per entry.
trustpilotUrls	string[]	conditional	(empty)	Direct Trustpilot review page URLs, for example https://www.trustpilot.com/review/www.booking.com.
searchQueries	string[]	conditional	(empty)	Find companies by name or keyword, for example nike, hosting, insurance. Returns matching companies up to maxCompanies.
categories	string[]	conditional	(empty)	Browse companies under a Trustpilot category slug, for example electronics_technology, bank.
country	string	no	(all)	ISO 3166-1 alpha-2 code to localize searchQueries and categories, for example US, GB, DE.
maxCompanies	integer	no	10	Maximum companies to process across all inputs. Free plans are capped at 10.
withReviews	boolean	no	true	Collect individual reviews per company. Off returns company profile and rating summary only.
maxReviews	integer	no	100	Maximum reviews per company (20 per page). Only used with withReviews. Free plans are capped at 10.
sort	enum	no	(default)	Review order: recency or relevance.
stars	string[]	no	(all)	Only collect reviews with these star ratings. One or more of 1 to 5.
dateFilter	enum	no	(all)	Only reviews within last30days, last3months, last6months or last12months.
language	string	no	(all)	Restrict reviews to one language by ISO code, for example en, es, de.
languages	string[]	no	(all)	Restrict reviews to multiple languages by ISO code.
verifiedReviewsOnly	boolean	no	false	Collect only verified reviews.
repliesOnly	boolean	no	false	Keep only reviews that have a company reply.
reviewKeyword	string	no	(none)	Only reviews whose text contains this keyword, for example delivery, refund.

Output reference

The dataset mixes two record types, distinguished by recordType. Types: string, number, integer, boolean, string[], object, object[], or null when absent.

Company record (recordType: "company"):

Field	Type	Description
companyId / businessUnitId	string	Trustpilot business unit identifier.
companyName	string	Company name.
domain	string	Company domain on Trustpilot.
websiteUrl / websiteTitle	string	Company website and its listed title.
trustpilotUrl	string	Trustpilot review page URL.
imageUrl	string	Company image/screenshot URL.
countryCode	string	Trustpilot profile country code.
trustScore	number	Trustpilot trust score.
rating	number	Star rating.
reviewsCount / reviewsLast12Months	integer	Total reviews and reviews in the last 12 months.
ratingDistribution	object	Star breakdown: total, oneStar to fiveStar.
categories	string[]	Company categories.
categoryPath	string	Full category path.
isClaimed / claimedDate	boolean / string	Whether the profile is claimed, and when.
verifiedByGoogle / verifiedBusiness / verifiedPaymentMethod / verifiedUserIdentity	boolean	Verification flags.
isClosed / isTemporarilyClosed	boolean	Closure status.
isCollectingReviews / hasCollectedIncentivisedReviews / isUsingPaidFeatures / isUsingAIResponses	boolean	Review-program and paid-feature flags.
replyPercentage / averageDaysToReply	number	Company reply statistics.
negativeReviewsWithRepliesCount / totalNegativeReviewsCount	integer	Negative-review reply stats.
lastReplyToNegativeReview	string	Date of last reply to a negative review, or null.
locationsCount	integer	Number of listed locations.
consumerAlerts	array	Consumer alerts on the profile.
reviewSummary	string	Trustpilot's aggregated review summary.
similarCompanies	object[]	Similar companies with name, domain, url, trustScore, rating, reviewsCount.
email / phone / address / city / zipCode / country	string	Company contact details when shown, else null.

Review record (recordType: "review"):

Field	Type	Description
companyName / domain	string	The company the review belongs to.
reviewId	string	Unique review id.
author / authorId	string	Review author name and id.
authorProfileUrl	string	Reviewer profile URL.
authorCountry	string	Author country code.
authorReviewsCount	integer	Number of reviews the author has written.
authorHasImage / authorIsVerified	boolean	Reviewer avatar and verification flags.
rating	integer	Review star rating (1 to 5).
title / text	string	Review title and full text.
language	string	Review language code.
location	string	Reviewer location when shown.
isVerified / verificationLevel / verificationSource	boolean / string	Verification status, level and source.
verifiedDate	string	When the review was verified.
mergedLabel	string	Merged-review label, or null.
source	string	Review source, for example Organic.
likes	integer	Number of likes.
photos	string[]	Review photo URLs when present.
consumerReviewsOnSameDomain / consumerReviewsOnSameLocation	integer	Author review counts for this domain/location.
productReviews	array	Product-level reviews attached to the review.
experienceDate / publishedDate / updatedDate / submittedDate	string	Review dates.
hasReply	boolean	Whether the review has a company reply.
reply	object	Company reply with message, publishedDate, updatedDate, or null.
reviewUrl	string	Direct review URL.

Both record types also include observedAt (ISO 8601 collection timestamp) and error (null on success; populated on a failed run, which is not charged).

Example output record

Real review record from a live run, a one-star review with a company reply:

{
  "recordType": "review",
  "companyName": "IONOS | ionos.de",
  "domain": "ionos.de",
  "reviewId": "6a848195879727d7b9dd19a1",
  "author": "Alexander Minev",
  "authorId": "62f4ee211d08f400128b5321",
  "authorProfileUrl": "https://www.trustpilot.com/users/62f4ee211d08f400128b5321",
  "authorCountry": "BG",
  "authorReviewsCount": 6,
  "authorHasImage": false,
  "authorIsVerified": false,
  "rating": 1,
  "title": "Predatory Auto-Renewal Tactics, Arbitrary Add-On Fees, and Zero Customer Goodwill",
  "text": "IONOS employs predatory auto-renewal practices by locking accounts into full-year commitments without flexibility, tacking on a 15.13 EUR charge for an internal proprietary feature and an immediate reminder fee...",
  "language": "en",
  "isVerified": false,
  "verificationLevel": "not-verified",
  "verificationSource": "invitation",
  "verifiedDate": "2026-08-18T18:00:21.000Z",
  "source": "Organic",
  "likes": 0,
  "photos": [],
  "consumerReviewsOnSameDomain": 1,
  "experienceDate": "2026-08-15",
  "publishedDate": "2026-08-18T18:00:21.000Z",
  "updatedDate": null,
  "hasReply": true,
  "reply": {
    "message": "Hello Alexander Minev, thank you for your feedback. I assume your main complaint concerns the domain renewal fees...",
    "publishedDate": "2026-08-19T08:14:43.000Z",
    "updatedDate": null
  },
  "reviewUrl": "https://www.trustpilot.com/reviews/6a848195879727d7b9dd19a1",
  "observedAt": "2026-08-25T22:59:54.845Z",
  "error": null
}

How we compare

An objective look at the direct Trustpilot scrapers on the Apify Store. We built this actor to be a superset on input filters, valid output fields and company-metadata depth. Where a competitor is genuinely cheaper or more adopted, we say so.

Capability	This actor	casper11515	automation-lab	agents	memo23	getwally.net
Input by domain	Yes	Yes	Yes	URL only	Yes	URL only
Input by direct URL	Yes	Yes	Yes	Yes	Yes	Yes
Company keyword search	Yes	No	No	No	No	No
Category browse	Yes	No	No	No	No	No
Star / language / date / verified filters	Yes	Yes	Yes	No	date only	date only
Keyword-in-reviews filter	Yes	No	No	No	No	No
Replies-only filter	Yes	No	Yes	No	No	No
Company profile depth (email, phone, address, verification, reply stats, distribution)	Full	Partial	Minimal	Partial	Full	None
Reviewer detail (profile URL, review count, verified, country)	Yes	Yes	Yes	Yes	Yes	Minimal
Company replies (text + dates)	Yes	Yes	Yes	Yes	Yes	No
Similar companies + AI review summary	Yes	No	No	No	No	No
Bypasses the ~200-review cap	Yes	Yes	Yes	Yes	Yes	Partial
Pricing model	Pay per result	$20/mo rental	Pay per review	Pay per review	$22/mo rental	Pay per result

Where competitors still win, honestly:

• automation-lab is cheaper per review at high volume and has the most monthly-active users of the group; if you only need plain review text at the lowest volume price, it is a strong option.
• casper11515 has the most total installs and exposes review photo URLs as a first-class field; some reviews here return photos, but that field is only populated when Trustpilot attaches images.
• agents advertises the fastest raw review throughput (100 to 200 reviews per second). Our per-company page fetch clears an anti-bot challenge, so throughput is lower; we trade some speed for the deepest field set and the search/category discovery no one else has.
• getwally.net has the cheapest flat headline rate for bare review text.

What no competitor combines and this actor does: keyword search and category discovery, the full contact-enriched company profile (email, phone, address, all verification flags, star distribution and reply statistics), reviewer profile detail, keyword and replies-only review filters, similar companies and the AI review summary, all in one run.

Run via API and CLI

Start a run and wait for it to finish, then read the dataset. Replace <TOKEN> with your Apify API token.

Run synchronously and get dataset items in one call:

curl -X POST "https://api.apify.com/v2/acts/scrapers_lat~trustpilot-scraper/run-sync-get-dataset-items?token=<TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{"companyDomains":["amazon.com"],"withReviews":true,"maxReviews":25,"stars":["1"],"sort":"recency"}'

Discover companies by search and collect reviews:

curl -X POST "https://api.apify.com/v2/acts/scrapers_lat~trustpilot-scraper/runs?token=<TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{"searchQueries":["hosting"],"maxCompanies":5,"maxReviews":50,"languages":["en"],"verifiedReviewsOnly":true}'

Apify CLI:

apify call scrapers_lat/trustpilot-scraper \
  --input '{"categories":["electronics_technology"],"country":"US","withReviews":false}'

Fetch results

Every run writes to a dataset. Fetch items as JSON, CSV, or Excel by changing format:

# JSON
curl "https://api.apify.com/v2/datasets/<DATASET_ID>/items?token=<TOKEN>&clean=true&format=json"

# CSV
curl "https://api.apify.com/v2/datasets/<DATASET_ID>/items?token=<TOKEN>&clean=true&format=csv"

# Paginate large datasets
curl "https://api.apify.com/v2/datasets/<DATASET_ID>/items?token=<TOKEN>&offset=1000&limit=1000"

<DATASET_ID> is returned as defaultDatasetId in the run object. Use offset and limit to page through large result sets. clean=true drops empty and internal fields.

Billing and limits

• Pay per result. You are charged per record returned: one result event per company profile and one details event per review. See the pricing tab for current per-record prices.
• No charge on failure. If a company cannot be reached, the actor writes a single item with a populated error field and does not charge for it. Empty runs cost nothing.
• Spend cap respected. Set maxTotalChargeUsd on the run; once reached, the actor stops emitting and charging further billable records.
• Free Apify plans are capped at 10 companies and 10 reviews per company per run. Upgrade for higher limits.

FAQ and troubleshooting

How do I find companies without knowing their domain? Use searchQueries with a name or keyword, or categories with a Trustpilot category slug. Each discovered company returns a full profile, and reviews when withReviews is on.

A run returned only a company record and no reviews. Why? withReviews was off, or a filter (star, language, date, verified, replies-only, keyword) excluded every review. Loosen the filters. Zero-result runs are not charged.

How do I get only negative reviews with a company reply? Set stars to ["1","2"] and repliesOnly to true. Combine with language or dateFilter to narrow further.

Do I get company replies to reviews? Yes. When a review has a company reply, hasReply is true and the reply object carries the reply text and its published and updated dates.

Can I look up a company by its Trustpilot page instead of a domain? Yes. Pass the review page URL in trustpilotUrls.

Is this an official Trustpilot tool? No. This actor is independent and has no affiliation with Trustpilot. It reads only data that is publicly visible on company and review pages. All trademarks belong to their owners.

Related scrapers

• TrueLocal Australia Business Leads Scraper: Australian business directory leads.

More scrapers at scrapers.lat

Built and maintained by scrapers.lat, where we publish scrapers for US and Latin American public platforms: company registries, government data, finance, e-commerce and more. Browse the catalog or request a custom scraper at scrapers.lat.

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Independent tool, not affiliated with Trustpilot. Accesses only publicly available company and review data. All trademarks belong to their owners.