Trustpilot Negative Reviews Scraper

Trustpilot Negative Reviews Scraper

Scrapes negative reviews from Trustpilot business profiles — no account or cookies needed — and returns structured data with reviewer names, review text, star ratings, dates, and business contact emails.

• No Trustpilot account or cookies needed
• Search by keyword, industry, or direct URL
• Configurable star rating filter (1–5 stars)
• Extracts business emails directly from Trustpilot profiles
• Full review breakdown by star rating (1–5)
• Trust score and minimum review count filters
• Export as JSON, CSV, or Excel

What data does it extract?

Each result contains:

Business info: businessName, trustpilotUrl, websiteUrl, trustScore, isVerified, totalReviews

Star breakdown: oneStarCount, twoStarCount, threeStarCount, fourStarCount, fiveStarCount

Contact: email

Category: category

Review: reviewerName, reviewText, reviewUrl, reviewStars, reviewDate

All data can be exported as JSON, CSV, or Excel from the Apify dataset.

Use cases

• Reputation monitoring: Track negative reviews for your brand or competitors to catch issues early
• Lead generation: Find businesses with poor reviews to offer improvement services or solutions
• Market research: Analyze customer complaints across an entire industry to spot trends
• Competitive intelligence: Compare review sentiment across competing businesses in a category
• Customer success: Identify common pain points from negative feedback to improve your product
• Quality assurance: Monitor service quality trends over time by tracking star rating distributions

How to use

1. Click Try for free above
2. In the Input tab, enter a search keyword (e.g., "insurance"), select an industry category, or paste Trustpilot business URLs
3. Set the Maximum Star Rating (default: 3 = captures 1–3 star reviews)
4. Optionally set trust score and review count filters
5. Click Start and wait for the run to complete
6. Download results as JSON, CSV, or Excel from the Output tab

Input parameters

Parameter	Type	Required	Default	Description
keyword	String	No	—	Search term to find businesses on Trustpilot (e.g., "insurance", "web hosting")
industry	String (enum)	No	—	Industry category to browse (22 categories available, e.g., "Insurance", "Electronics")
startUrls	Array	No	—	Direct Trustpilot business profile URLs (e.g., https://www.trustpilot.com/review/example.com)
country	String	No	—	ISO country code to filter businesses by location (US, GB, DE, etc.)
maxStarRating	Integer	No	3	Reviews with this rating or lower are extracted (1–5)
minTrustScore	Number	No	0	Minimum trust score threshold (0–5)
minReviewCount	Integer	No	0	Minimum number of reviews a business must have to be included
maxReviewsPerBusiness	Integer	No	5	Maximum number of negative reviews to extract per business (1–100)
maxRequestsPerCrawl	Integer	No	1000	Safety limit on total HTTP requests per run
proxyConfiguration	Object	No	Auto	Proxy settings. Residential proxies recommended for best results.

At least one of keyword, industry, or startUrls must be provided.

Output example

{
  "businessName": "Acme Insurance Ltd",
  "trustpilotUrl": "https://www.trustpilot.com/review/acme-insurance.com",
  "websiteUrl": "https://acme-insurance.com",
  "trustScore": 2.1,
  "isVerified": false,
  "totalReviews": 342,
  "oneStarCount": 89,
  "twoStarCount": 45,
  "threeStarCount": 38,
  "fourStarCount": 67,
  "fiveStarCount": 103,
  "category": "Insurance",
  "email": "info@acme-insurance.com",
  "reviewerName": "John D.",
  "reviewText": "Terrible customer service. Waited 3 weeks for a response and never got one. Avoid this company at all costs.",
  "reviewUrl": "https://www.trustpilot.com/reviews/abc123",
  "reviewStars": 1,
  "reviewDate": "2024-03-15T10:30:00.000Z"
}

Pricing

This Actor is free to use — you only pay for Apify platform compute time and proxy usage.

A typical run costs approximately $0.10–$0.50 in Apify platform credits depending on the number of businesses scraped.

New Apify accounts receive $5 in free credits.

Technical notes

• No account needed: This Actor does not require a Trustpilot login or cookies to operate
• Residential proxies: Residential proxies are recommended for best success rates
• Lightweight: CheerioCrawler-based — fast and efficient with no browser overhead
• Live data: All data is scraped live — no cached or stale data
• Rate limits: Configurable request limits ensure respectful scraping

Support

Have questions or found a bug? Reach out:

• Email: ScrapySpider@protonmail.com
• Website: ScrapySpider.com
• Apify: Open a support issue on this Actor page
• Response time: Within 24–48 hours on weekdays