Google Review Responder: AI Reply Generator and New Review Alerts

Never miss a bad review again, and never start a reply from a blank page. Add your clients' Google locations and schedule a daily run. Each run returns only the reviews posted since the last run, with a priority flag, the themes behind each review, a drafted owner reply, and a ready-to-send alert email for anything that needs attention.

Built for agencies and multi-location businesses. Reputation tools charge $45 to $99 per location a month. This runs on your schedule and you pay only for new reviews.

What you get for every new review

• Priority: high for low ratings (you choose the cutoff), medium for 3 stars, low for 4 and 5
• Themes, such as wait time, staff and service, price and billing, or communication
• A drafted owner reply in a calm, professional voice that never argues, never blames, and never promises refunds
• An alert email (subject and body) for every high-priority review, ready to forward to your client
• Only new reviews: duplicates removed and reviews seen on earlier runs skipped

Sample output

{
  "business": "Acme Dental",
  "priority": "high",
  "stars": 1,
  "reviewText": "Waited an hour and the receptionist was rude.",
  "themes": ["wait time", "staff and service"],
  "suggestedReply": "Thank you for taking the time to share this, and we are sorry your experience fell short. We would like to understand what happened and make it right. Please contact us directly at office@acme.example so we can help.\n\nThe Acme Dental Team",
  "alertEmail": {
    "subject": "New 1-star Google review for Acme Dental",
    "body": "A new 1-star review was posted on Google for Acme Dental.\n\n\"Waited an hour and the receptionist was rude.\"\n\nBelow is a suggested response: ..."
  }
}

Who uses it

• Marketing and SEO agencies managing reviews for many local clients
• Multi-location businesses: dental groups, clinics, restaurants, home services, franchises
• Owners who want every new review in one place with a reply ready to post

How to respond to Google reviews with AI

1. Add each location's Google Maps link under Business locations. Add {"business": "Acme Dental", "client": "Acme"} under User data.
2. Set the reply signature and the contact line unhappy reviewers should use.
3. Run it once. The first run drafts replies for reviews from the last 30 days (you can change this).
4. Schedule it daily. Every later run returns only reviews posted since the last run.
5. Optional: add a webhook to send high-priority alerts to Slack, Gmail drafts, Zapier, Make, or n8n.

Pricing

Event	Price
Location checked	$0.05
New review with drafted reply	$0.03

A daily check of one location costs about $1.50 a month before new reviews. Reviews are read through the Google Maps Reviews Scraper, which bills its own small per-review fee to your account (about $0.45 or less per 1,000 reviews at the time of writing).

Privacy by design

Reviewer names, profile links, and photos are never collected. Each review is read with personal data turned off, and only the review text, rating, and date are used.

Good to know

• Replies are drafts. Review each one before posting it on Google.
• Locations that fail to load are reported with status error and are not charged.
• Seen review IDs live in a named key-value store in your own account (review-responder-state by default).

FAQ

How do I respond to Google reviews with AI?

Add each location's Google Maps link, your reply signature and a contact line for unhappy reviewers, then schedule a daily run. Each new review comes back with a drafted owner reply you can paste into Google Business Profile.

Does it post replies to Google automatically?

No. It drafts replies and leaves posting to you or your client, so a person approves every public reply.

Can I manage Google reviews for many client locations?

Yes. Add every location to one run and tag each with the business and client name under User data. Each run returns only the reviews posted since the previous run.

What happens when a 1 star review comes in?

Reviews at or below your alert threshold, 2 stars by default, get high priority and a ready-to-send alert email for your client. Add a webhook to push those alerts to Slack, Gmail drafts, Zapier, Make or n8n.

Does it store reviewer names?

No. Reviewer names, profile links and photos are left out of the output.

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Support

Open an issue on the Issues tab. We aim to reply the same day.