San Antonio 311 Service Calls Feed

Get San Antonio, Texas 311 service requests as clean, filterable JSON/CSV: code-enforcement cases (overgrown yards, vacant properties, junk vehicles), bulky-item and solid-waste requests, animal calls, potholes, graffiti and more. Filter by category, case-type keyword, ZIP code, City Council district, open/late status and recency, and get latitude/longitude (converted from the City's State Plane coordinates), days open, and late-vs-SLA flags. The newest cases come first.

The City publishes one ~170 MB CSV of roughly 500,000 cases (a rolling 12-month window). This actor downloads it once per run, then filters and normalizes it, so you only pay for the rows you need.

Who uses it: lawn-care, junk-removal, pest-control and cleanup businesses (code-violation and bulky-item demand by ZIP), property managers and investors (code activity near a property), local reporters and researchers (service response times by district).

What you get

record_type	What it is	Key fields
service_call	One City 311 case	case_id, opened_at, closed_at, sla_due_at, status, is_late, days_open, category, department, reason, type, intake_channel, address, zip_code, council_district, latitude, longitude
no_match	Returned when no case matches your filters	note (includes how current the City data is)

Every record carries license, source_url, data_url and scraped_at.

Input

Field	Meaning
categories	Exact City categories: Property Maintenance, Solid Waste Services, Animals, Streets & Infrastructure, Traffic Signals and Signs, Graffiti, Parks, Health_Sanitation, ...
typeKeywords	Keywords matched against case type/reason, e.g. overgrown, junk vehicle, bulky, pothole, dead animal
departments, zipCodes, councilDistricts	Optional extra filters
openOnly, lateOnly	Only open cases / only cases past the City's service-level target
newSinceDays	"New cases" mode: cases opened in the last N days of the City's latest export (default 7)
dateFrom, dateTo	Opened-date window (YYYY-MM-DD)
maxItems	Cap on results, newest first (default 1,000)

Example (the past week's overgrown-yard cases):

{"categories": ["Property Maintenance"], "typeKeywords": ["overgrown"], "newSinceDays": 7, "maxItems": 50}

How current is the data?

The City refreshes the file periodically (it is not real-time). Each case includes report_window_start and report_window_end, and the run log shows the newest case date in the City's file. Schedule the actor daily to catch each refresh.

Data source and credit

• City of San Antonio Open Data Portal: 311 Service Calls. The data is licensed Creative Commons Attribution (CC-BY), and you can download the raw file free at that link. This actor charges only for the automation it adds: download, parsing, filtering, coordinate conversion, and scheduled delivery. If you republish the data, credit the City of San Antonio as the source.
• This actor is not affiliated with or endorsed by the City of San Antonio. No City logos are used.

Pricing (pay-per-event)

• Actor start: $0.005 per run (at the default 1 GB memory)
• Result: $0.001 per case returned. A typical weekly ZIP or category watch returns 20–500 cases, so it costs about $0.03–$0.51. Filters reduce how many rows you pay for.

Etiquette and compliance

One CSV download per run through the portal's public download link. The actor never calls the portal's /api/ or /datastore/ paths, which robots.txt disallows. It waits at least 10 s between requests, matching the robots.txt crawl-delay, sends a descriptive User-Agent, and backs off on 403/429 errors.

Disclaimer

Data is provided "as is", with no warranty of accuracy, completeness or timeliness. It is not an official record; verify with the City of San Antonio (311 / Development Services) before acting on it. Addresses describe the location of the reported issue, not a person. The City's file contains no reporter names, and this actor adds no personal data. Use the data lawfully, and do not use it to harass residents or for any purpose covered by the FCRA (such as tenant, credit or employment screening).