CFPB Consumer Complaints Search

Search the CFPB consumer complaint database by company, product, issue, or full text. Narratives, company responses, and outcomes.

What it does

• Full-text search across millions of consumer complaints filed with the US Consumer Financial Protection Bureau.
• Filter by company, product category, state, and a received-date floor.
• Returns the consumer narrative (when published), the company response, timeliness, and a link to the official complaint page.
• Exports flat records to a dataset plus a run summary (total matches, per-company breakdown) in OUTPUT.

At least one of searchTerm, company, product, or state is required.

Input

Field	Type	Description
searchTerm	string	Full-text search across complaint narratives and fields (for example "wire transfer fraud").
company	string	Exact company name as stored in the database (for example "WELLS FARGO & COMPANY").
product	string	Product category (for example "Checking or savings account", "Mortgage").
state	string	Two-letter US state or territory code (for example "CA").
dateFrom	string	Only complaints received on or after this date (YYYY-MM-DD).
maxItems	integer	How many complaints to return (auto-paginated, max 1000). Default 50.

Example input:

{
  "searchTerm": "wire transfer fraud",
  "state": "CA",
  "dateFrom": "2025-01-01",
  "maxItems": 100
}

Output

Each dataset item is one complaint:

{
  "complaintId": "23275462",
  "dateReceived": "2026-06-16",
  "product": "Checking or savings account",
  "subProduct": "Checking account",
  "issue": "Managing an account",
  "subIssue": "Problem making or receiving payments",
  "company": "UNITED SERVICES AUTOMOBILE ASSOCIATION",
  "state": "KS",
  "zip": "665XX",
  "narrative": "i was scammed and received a fraudulent check which i mobile deposited [...] i sent a detailed spreadsheet to usaa which has every transaction i made to this scam, i lost over XXXX $ last year to this i would like someone that is willing to help me recover from this",
  "companyResponse": "Closed with explanation",
  "publicResponse": "Company has responded to the consumer and the CFPB and chooses not to provide a public response",
  "timely": "Yes",
  "disputed": null,
  "submittedVia": "Web",
  "url": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23275462"
}

Notes on fields:

• narrative is the consumer's own account. It is null when the consumer did not consent to publication. Dollar amounts and dates inside narratives are masked by the CFPB (for example "{$35.00}", "XX/XX/XXXX").
• disputed reflects the CFPB's consumer dispute flag. The Bureau stopped collecting dispute data in April 2017, so this is null for current complaints.

The run's key-value store record OUTPUT holds a summary: total matches, items returned, how many had narratives, and a per-company breakdown.

Pricing

Pay per result, plus standard Apify platform usage.

Data source

Official CFPB Consumer Complaint Database Search API (https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/). No API key required. The API pages at 100 results per request and can return at most the first 10,000 matches of a query, so narrow filters (company, state, date) reach deeper into the data. Complaints are published after the company responds or after 15 days, whichever comes first.