CFPB Consumer Complaints Database

Search the CFPB (Consumer Financial Protection Bureau) consumer complaints database — over 13 million complaints filed against US financial companies including banks, credit bureaus, mortgage lenders, and debt collectors.

What data does it extract?

For each complaint, the Actor extracts:

Field	Description
Company	Company the complaint was filed against (e.g., Equifax, Wells Fargo)
Product	Financial product category (Credit reporting, Mortgage, Credit card, etc.)
Issue	The specific issue reported
Sub-issue	More detailed issue classification
State	Consumer's US state
Date received	When the complaint was filed
Company response	How the company responded (Closed with explanation, In progress, etc.)
Timely	Whether the company responded on time
Consumer narrative	The consumer's own description (when published)
Submitted via	Channel used (Web, Phone, Referral, etc.)

Output example

{
  "complaintId": "19561135",
  "dateReceived": "2026-02-17T12:00:00-05:00",
  "dateSentToCompany": "2026-02-17T12:00:00-05:00",
  "company": "EQUIFAX, INC.",
  "product": "Credit reporting or other personal consumer reports",
  "subProduct": "Credit reporting",
  "issue": "Improper use of your report",
  "subIssue": "Reporting company used your report improperly",
  "state": "MD",
  "zipCode": "21040",
  "submittedVia": "Web",
  "companyResponse": "In progress",
  "companyPublicResponse": null,
  "timely": "Yes",
  "consumerDisputed": "N/A",
  "consumerNarrative": "",
  "hasNarrative": false,
  "tags": null,
  "scrapedAt": "2026-02-18T22:00:00.000Z",
  "sourceUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/"
}

Input options

Parameter	Type	Description
companies	string[]	Filter by company name (exact match, e.g., ["EQUIFAX, INC."]). Leave empty for all.
products	string[]	Filter by product category (e.g., ["Mortgage", "Credit card"]). Leave empty for all.
states	string[]	Filter by state codes (e.g., ["CA", "FL"]). Leave empty for all.
issues	string[]	Filter by issue type. Leave empty for all.
dateFrom	string	Start date in YYYY-MM-DD format (e.g., "2024-01-01").
dateTo	string	End date in YYYY-MM-DD format.
searchText	string	Full-text search in consumer narratives.
maxRecords	integer	Maximum records to fetch. Default: 10,000. Max: 10,000 per query.

Use cases

• Fintech companies - Monitor competitor complaint volumes and trends for product development insights
• Banks & lenders - Benchmark complaint rates against industry peers and track regulatory risk
• Law firms - Identify patterns in complaints for class action research and consumer protection cases
• Compliance teams - Track complaint trends to preemptively address regulatory concerns
• Investors - Use complaint data as alternative data for due diligence on financial companies
• Data journalists - Report on consumer protection issues, company behavior patterns, and industry trends
• Researchers - Analyze 13M+ complaints for academic studies on financial services, consumer behavior, and regulation

Top complained-about companies

Equifax, Experian, TransUnion, Wells Fargo, Bank of America, JPMorgan Chase, Citibank, Capital One, and thousands more.

Product categories

Credit reporting, Debt collection, Mortgage, Credit card, Checking/savings, Student loan, Vehicle loan, Money transfer, Payday loan, Prepaid card, and more.

Data freshness

The CFPB updates this database daily. Schedule this Actor to run daily or weekly to track new complaints.

Cost

This Actor uses the CFPB public API. Typical cost: less than $0.01 per run for up to 10,000 records.