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What does Bbb.org Business Details Page Scraper do?

The BBB.org Business Details Page Scraper functions as an intelligent automated data extraction system designed to capture comprehensive business credibility information from America's most established business watchdog organization. Think of this tool as having a dedicated research analyst who can simultaneously investigate thousands of companies across all industries, extracting accreditation status, customer complaint histories, business ratings, and operational details into organized JSON datasets ready for immediate analysis.

This powerful business intelligence scraper systematically captures the unique credibility insights that only the BBB provides, including authentic customer experiences, complaint resolution patterns, and long-term business reliability indicators that aren't available through traditional databases. The tool converts this valuable business intelligence into structured JSON format, ensuring seamless integration with your analytical workflows for due diligence research, competitive analysis, or sales prospecting activities.

What makes this scraper particularly valuable is its access to the BBB's distinctive position as a mediator between businesses and consumers, revealing genuine customer satisfaction patterns and business integrity metrics. Whether you're evaluating potential business partners, analyzing market landscapes, or building comprehensive company databases, this credibility intelligence tool delivers the authentic business insights necessary for making informed decisions in America's complex commercial environment.

The scraper allows you to collect comprehensive business information, including:

• ID
• BBB ID
• Business ID
• Breadcrumbs
• URL
• Website
• Accredited Date
• Accreditation Revoked Date
• BBB File Opened Date
• Business Start Date
• Business Local Start Date
• Incorporated Date
• New Owner Date
• Categories
• Phone Number
• Contacts
• Additional Fax Numbers
• Additional Phone Numbers
• Postal Address
• Formatted Address
• Latitude
• Longitude
• Operating Hours
• Is US Based
• Is Accredited
• Media
• Name
• HQ Information
• Number of Employees
• Description
• Years in Business
• Reviews Complaints Summary
• Rating

Input & Output

To start collecting Bbb business data, simply fill out the input form. Bbb.org Business Details Page Scraper recognizes the following input parameters:

• URLs - Links to business information pages. You can paste URLs one at a time or use the Bulk Edit section to add a prepared list.
• Limit the number of retries - Maximum number of retries for each URL when collecting data when an unexpected error occurs.
• Proxy configuration - Add a proxy to ensure that during the data collection process, you are not detected as a bot.

Collect business data from business information pages

Example url: https://www.bbb.org/us/ny/stillwater/profile/custom-knives/adventure-sworn-bushcraft-co-0041-236001265

Example Screenshot of business information page:

Input:

{
  "max_retries_per_url": 2, // Maximum waiting time when accessing the links you provided.
  "proxy": { // Add a proxy to ensure that during the data collection process, you are not detected as a bot.
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL" 
    ],
    "apifyProxyCountry": "SG" // You should choose an Country that coincides with the Country you want to collect data from
  },
  "urls": [ // Links to business information pages.
    "https://www.bbb.org/us/ny/stillwater/profile/custom-knives/adventure-sworn-bushcraft-co-0041-236001265"
  ]
}

Output:

You get the output from the Bbb.org Business Details Page Scraper stored in a tab. The following is an example of the Information Fields collected after running the Actor.

[ // List of business information
  {
    "id": "70586669_140612",
    "bbb_id": "0041",
    "business_id": "236001265",
    "breadcrumbs": [
      {
        "href": "/us",
        "title": "Home"
      },
      {
        "href": "/us/ny",
        "title": "New York"
      },
      {
        "href": "/us/ny/stillwater",
        "title": "Stillwater"
      },
      {
        "href": "/us/ny/stillwater/category/custom-knives",
        "title": "Custom Knives"
      },
      {
        "href": null,
        "title": "Adventure Sworn Bushcraft Co."
      }
    ],
    "url": "https://www.bbb.org/us/ny/stillwater/profile/custom-knives/adventure-sworn-bushcraft-co-0041-236001265",
    "website": "https://www.adventuresworn.com/",
    "accredited_date": null,
    "accreditation_revoked_date": null,
    "bbb_file_opened_date": "2020-02-10T00:00:00",
    "business_start_date": "2010-01-30T00:00:00",
    "business_local_start_date": null,
    "incorporated_date": null,
    "new_owner_date": null,
    "categories": {
      "links": [
        {
          "title": "Custom Knives",
          "url": "/us/ny/stillwater/category/custom-knives",
          "entity_type": null,
          "entity_id": null,
          "id": null
        },
        {
          "title": "Sporting Goods Retail",
          "url": "/us/ny/stillwater/category/sporting-goods-retail",
          "entity_type": null,
          "entity_id": null,
          "id": null
        },
        {
          "title": "Hunting Gear",
          "url": "/us/ny/stillwater/category/hunting-gear",
          "entity_type": null,
          "entity_id": null,
          "id": null
        }
      ],
      "has_high_risk_category": false,
      "primary_category_name": "Custom Knives",
      "primary_tob_id": "30319-100"
    },
    "phone_number": null,
    "contacts": [
      {
        "is_principal": false,
        "is_management": true,
        "role": 1601,
        "title": "Complaint Contact",
        "name": {
          "prefix": null,
          "first": "Customer Service",
          "middle": null,
          "last": null,
          "suffix": null
        },
        "is_primary": true,
        "is_customer": true,
        "is_searchable": true,
        "position": null,
        "labels": []
      }
    ],
    "additional_fax_numbers": [],
    "additional_phone_numbers": [],
    "postal_address": {
      "address_line1": "PO Box 448",
      "address_line2": null,
      "city": "Stillwater",
      "state_code": "NY",
      "zip_code": "12170-0448"
    },
    "formatted_address": "PO Box 448, Stillwater, NY 12170-0448",
    "latitude": 43.001956,
    "longitude": -73.667271,
    "operating_hours": null,
    "is_us_based": true,
    "is_accredited": false,
    "media": {
      "logo": null,
      "carousel_items": null,
      "image_carousel_item_ids": null,
      "video_carousel_item_ids": null,
      "sorted_carousel_item_ids": null
    },
    "name": "Adventure Sworn Bushcraft Co.",
    "hq_information": null,
    "num_employees": 0,
    "description": null,
    "years_in_business": 14,
    "reviews_complaints_summary": {
      "suppress_reviews": false,
      "average_of_review_star_ratings": 0,
      "display_review_star_rating": true,
      "reviews_total": 0,
      "complaints_total": 1,
      "display_average_of_review_star_ratings": false,
      "submit_review_error_message": "Unable to save review. Please try submitting the review again.",
      "total_closed_complaints_past_three_years": 1,
      "total_closed_complaints_past_twelve_months": 0
    },
    "rating": {
      "bbb_rating": "A+",
      "rating_reason_not_rated": null,
      "rating_reasons": []
    }
  }, // ... Many other business details
]

How can I use the data extracted from Bbb with Bbb.org Business Details Page Scraper?

💙 Boost Brand Awareness: Analyze business credibility patterns and customer satisfaction metrics across your industry to identify positioning opportunities that differentiate your brand based on authentic trustworthiness indicators. Use BBB accreditation data and resolution patterns to benchmark your reputation management strategy against competitors who have demonstrated long-term customer satisfaction excellence.

📈 Analyze Market Trends and Influences: Monitor complaint patterns, resolution timeframes, and customer satisfaction trends across different business categories to identify emerging market shifts and consumer expectation changes before they become industry-wide issues. Track how successful businesses adapt their customer service approaches and accreditation maintenance strategies to stay ahead of evolving consumer demands.

🔬 Drive Research and Innovation: Utilize comprehensive BBB datasets to test hypotheses about customer service effectiveness, validate business model sustainability through complaint resolution patterns, and analyze correlations between accreditation status and long-term business success. This empirical approach helps you develop customer service innovations based on proven resolution strategies from highly-rated businesses.

⭐ Improve Sentiment Analysis: Systematically evaluate authentic customer complaints and business responses to understand satisfaction drivers that go beyond surface-level reviews, using real dispute resolution data to validate your sentiment analysis models. The BBB's mediation process provides uniquely detailed insights into what actually resolves customer dissatisfaction versus what businesses think will work.

🪧 Plan Data-Driven Campaigns: Design marketing strategies that highlight your business integrity using credibility benchmarks from BBB-accredited competitors, incorporating proven customer service commitments and resolution practices that resonate with trust-conscious consumers. Use complaint resolution success rates and accreditation maintenance patterns to inform campaign messaging that demonstrates authentic reliability.

📚 Streamline Market Research: Replace time-intensive manual investigation of business credibility with automated intelligence that reveals actual customer satisfaction patterns and business integrity metrics at scale. This enables you to focus on strategic analysis rather than spending countless hours manually researching individual company reputations and customer service track records.

📋 Generate High-Quality Marketing Leads: Identify high-value business prospects by analyzing BBB ratings, complaint resolution effectiveness, and customer satisfaction patterns that indicate companies with strong operational foundations and growth potential. Target businesses that demonstrate consistent customer service excellence and accreditation maintenance, as these characteristics often correlate with partnership reliability and business stability.

Relate Actors

Bbb.org Business Search Scraper: An intelligent automated data extraction system designed to capture comprehensive business credibility information from America's most established business watchdog organization.

Your feedback

We are always working to improve Actors' performance. So, if you have any technical feedback about Bbb.org Business Details Page Scraper or simply found a bug, please create an issue on the Actor's Issues tab in Apify Console.