G2 Software Reviews Scraper - Ratings, Grid Position & SaaS Intelligence

Scrape G2.com for B2B software reviews, ratings, G2 Grid positions, satisfaction scores, and competitive intelligence. Extract market presence data, company size breakdowns, pricing, and alternative product recommendations. Essential for SaaS marketing, product strategy, and software market research.

Features

• Product Profiles - Complete software product data with vendor info
• G2 Grid Position - Leader, High Performer, Contender, Niche classification
• Satisfaction Scores - G2's proprietary satisfaction percentage
• Market Presence - Market presence score (0-100)
• User Reviews - Detailed reviews with pros/cons format
• Company Size Breakdown - Reviews segmented by small/mid/enterprise
• Pricing Data - Pricing tiers and models
• Alternative Products - Competitor recommendations
• Category Search - Browse any G2 software category
• Anti-Detection - Residential proxies for reliable access
• No Login Required - Works with public G2 data
• Demo Mode - Test with sample data before going live

Who Should Use This Actor?

SaaS Product Marketers

Track your G2 Grid position, monitor competitor reviews, and identify messaging opportunities from user feedback patterns.

Product Managers

Analyze competitor products through user reviews. Identify feature gaps, UX pain points, and market needs for roadmap prioritization.

Sales Enablement Teams

Build competitive battle cards from G2 review data. Understand competitor strengths and weaknesses as described by actual users.

Venture Capital & Private Equity

Evaluate SaaS companies through user satisfaction data. G2 Grid position, review velocity, and satisfaction scores indicate product-market fit.

Market Research Analysts

Map B2B software category dynamics. Track new entrants, market leaders, and shifting user preferences across categories.

B2B Buyers

Research software options with real user reviews, pricing comparison, and feature analysis before purchasing decisions.

Important: Rate Limiting Considerations

G2 has strong anti-scraping measures. To minimize detection:

1. Start slow - Begin with maxResults: 5 and increase gradually
2. Use residential proxies - The actor defaults to residential proxies
3. Space your runs - Wait 20-30 minutes between runs
4. Keep review counts low - Limit maxReviewsPerProduct to 10-25
5. Batch by category - Run one category per batch

No account required - This scraper uses public data.

Quick Start

1. Scrape a Specific Product (Recommended First Run)

{
  "scrapeType": "product_profile",
  "productUrl": "https://www.g2.com/products/hubspot-crm/reviews",
  "maxResults": 5,
  "maxReviewsPerProduct": 10
}

2. Search by Software Category

{
  "scrapeType": "category_search",
  "category": "CRM Software",
  "maxResults": 10
}

3. Demo Mode (Free Test with Sample Data)

{
  "demoMode": true,
  "category": "Marketing Automation"
}

4. Compare Products

{
  "scrapeType": "compare",
  "productUrls": [
    "https://www.g2.com/products/hubspot-crm/reviews",
    "https://www.g2.com/products/salesforce-crm/reviews",
    "https://www.g2.com/products/pipedrive/reviews"
  ]
}

Input Parameters

Parameter	Type	Default	Description
scrapeType	string	category_search	Type: product_profile, category_search, reviews, alternatives, compare
productUrl	string	-	Direct G2 product page URL
productUrls	array	-	Multiple product URLs (for compare mode)
productName	string	-	Software product name to search
category	string	-	G2 category (CRM, Marketing Automation, Project Management, etc.)
minRating	number	-	Minimum rating (1.0-5.0)
companySize	string	-	Filter: small_business, mid_market, enterprise
includeReviews	boolean	true	Scrape user reviews
maxReviewsPerProduct	number	25	Max reviews per product
includeAlternatives	boolean	false	Include competitor products
includePricing	boolean	true	Include pricing info
maxResults	number	50	Maximum products
proxyConfiguration	object	Residential	Proxy settings
demoMode	boolean	false	Return sample data for testing (no scraping)
webhookUrl	string	-	Webhook URL for results delivery

Output Format

{
  "productName": "HubSpot CRM",
  "g2Url": "https://www.g2.com/products/hubspot-crm/reviews",
  "vendor": "HubSpot",
  "category": "CRM Software",
  "subcategories": ["Marketing Automation", "Sales Enablement"],
  "rating": 4.4,
  "reviewCount": 10854,
  "satisfactionScore": 92,
  "gridPosition": "Leader",
  "marketPresence": 98,
  "description": "HubSpot CRM is a free customer relationship management platform...",
  "features": ["Contact Management", "Pipeline Management", "Email Tracking"],
  "pricing": {
    "hasFreeVersion": true,
    "startingPrice": 0,
    "pricingModel": "Freemium",
    "pricingTiers": ["Free", "Starter $50/mo", "Professional $500/mo", "Enterprise $1200/mo"]
  },
  "companySizeBreakdown": {
    "smallBusiness": 45,
    "midMarket": 35,
    "enterprise": 20
  },
  "alternatives": ["Salesforce", "Zoho CRM", "Pipedrive"],
  "reviews": [
    {
      "reviewId": "g2-12345",
      "rating": 5,
      "title": "Best CRM for growing teams",
      "pros": "Easy to use, great integrations, free version is generous",
      "cons": "Can get expensive at scale",
      "reviewerRole": "Marketing Manager",
      "companySize": "51-200 employees",
      "industry": "Technology",
      "date": "November 2025",
      "verified": true
    }
  ],
  "scrapedAt": "2026-01-28T10:30:00.000Z"
}

Pricing (Pay-Per-Event)

Event	Description	Price
product_scraped	Per product profile scraped	$0.08
review_scraped	Per review extracted	$0.005

Example costs:

• 50 products with 25 reviews each: (50 x $0.08) + (1250 x $0.005) = $10.25
• 100 products, no reviews: 100 x $0.08 = $8.00
• 3-product comparison: (3 x $0.08) + (75 x $0.005) = $0.615
• Demo mode: $0.00

Common Scenarios

Scenario 1: Competitive Battle Card Builder

{
  "scrapeType": "compare",
  "productUrls": [
    "https://www.g2.com/products/your-product/reviews",
    "https://www.g2.com/products/competitor-a/reviews",
    "https://www.g2.com/products/competitor-b/reviews"
  ],
  "includeReviews": true,
  "maxReviewsPerProduct": 50,
  "demoMode": false
}

Scenario 2: Category Market Map

{
  "scrapeType": "category_search",
  "category": "Marketing Automation",
  "includeReviews": true,
  "maxReviewsPerProduct": 10,
  "maxResults": 75,
  "demoMode": false
}

Scenario 3: Enterprise Software Research

{
  "scrapeType": "category_search",
  "category": "ERP Systems",
  "companySize": "enterprise",
  "minRating": 4.0,
  "maxResults": 30,
  "demoMode": false
}

Webhook & Automation Integration

Zapier / Make.com / n8n

1. Create a webhook trigger in your automation platform
2. Copy the webhook URL to webhookUrl
3. Route results to Google Sheets, CRM, Airtable, etc.

Popular automations:

• New competitor reviews -> Slack alert (competitive monitoring)
• Rating changes -> Email to product team
• Category data -> Airtable (market intelligence database)

Apify Scheduled Runs

Schedule monthly runs to track Grid position and review trends.

Official API Alternatives

G2 API

G2 offers a partner API:

• Pros: Official data, real-time, review management
• Cons: Expensive ($10K+/year), requires G2 partnership
• Best for: Large SaaS companies with G2 investment

Alternative SaaS Review Sources

• Capterra - Software reviews and pricing (see our Capterra Scraper)
• Trustpilot - Consumer reviews (see our Trustpilot Scraper)
• TrustRadius - Enterprise reviews (no public API)
• GetApp - Software comparison (Gartner-owned)

This Scraper's Advantages

1. G2 Grid data - Leader/High Performer classification
2. Satisfaction scores - G2's proprietary metric
3. Market presence - Visibility into market positioning
4. Company size segmentation - Reviews by small/mid/enterprise
5. Alternative products - Competitive landscape mapping
6. Pay-per-result pricing (vs $10K+ for G2 API)

FAQ

Q: Do I need a G2 account?

A: No. This scraper uses public G2 data. No login required.

Q: What is the G2 Grid?

A: The G2 Grid classifies products as Leaders, High Performers, Contenders, or Niche based on user satisfaction and market presence scores.

Q: Can I filter reviews by company size?

A: Yes. Use companySize: "enterprise" to focus on enterprise user reviews.

Q: How is G2 different from Capterra?

A: G2 focuses on B2B software with Grid rankings and satisfaction scores. Capterra (Gartner) emphasizes feature comparison and pricing. Use both for comprehensive coverage.

Q: Can I track Grid position changes?

A: Schedule monthly runs and compare gridPosition and satisfactionScore over time.

Common Problems & Solutions

"403 Error" / "Blocked" / "No products found"

G2 has very aggressive anti-bot protection (Cloudflare WAF). This is normal — here's what to do:

1. Use a direct Product URL — paste the full URL from g2.com instead of using category search
2. Start small — set maxResults: 5 and maxReviewsPerProduct: 10
3. Wait between runs — 30-60 minutes between scraping attempts
4. Try off-peak hours — early morning or weekends work better
5. Use residential proxies — the default proxy setting (already configured)

"Product not found"

• Go to g2.com, find the product page, and copy the full URL
• Paste it into productUrl — this is the most reliable approach
• Some niche products have limited G2 presence

"Got sample/demo data instead of real data"

• Make sure demoMode is set to false (unchecked)
• Demo mode returns realistic but fake data for free testing

"Category search returned nothing"

• G2 uses specific URL slugs — "CRM Software" maps to /categories/crm
• Common categories are auto-mapped, but custom categories may need the exact G2 slug
• Find your category on g2.com and check the URL path

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• Developer: John Rippy

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Built by John Rippy | Actor Arsenal