Reclame Aqui Complaints Scraper

Reclame Aqui Complaints Scraper — Brazilian consumer complaints with evaluations, a fraction of the usual price

Get Reclame Aqui (reclameaqui.com.br, Brazil's biggest complaint site) complaints for any company, by company name or company page link: title, full complaint text, status (answered or not), dates, the consumer's final evaluation (solved, would do business again, score 0-10, comment), category, product, problem type, consumer city and state, company name, slug and id. Filters by status, newest first. No browser, no login, you pay only for complaints you get.

Why this Actor

• Reliable, measured on the cloud: 31 test runs out of 31 succeeded, 5,062 complaints, no duplicates; each typical input was run 5 times and returned the same complaints every time (up to 497 for one company and filter).
• Checked against the live page: 72 of 73 complaints matched the complaint page exactly (id, title, full text, city, state, company); the one difference, a title edited by Reclame Aqui, now follows the page.
• Consumer evaluation included: for evaluated complaints you get whether the problem was solved, whether the consumer would do business again, the 0-10 score and the final comment, in the same row.
• Status filters: all, answered, not answered, evaluated, evaluated as solved, evaluated as not solved. Each is its own list of up to 500 complaints per company.
• Pay per complaint, at a fraction of the usual price: no fee per company, no expensive start event. Companies not found and wrong links are free status rows. Duplicates are removed.
• No personal data: no consumer name, e-mail, phone or address (Reclame Aqui masks them, and the Actor does not return them); only the city and state the site shows. Company replies are not included, because they greet the consumer by name.

Example

Input:

{
  "searchQueries": ["nubank"],
  "maxItemsPerSource": 20
}

This run returns the 20 newest complaints about Nubank.

How to use

1. Write one or more company names (nubank, magazine luiza, mercado livre), or paste Reclame Aqui company pages (https://www.reclameaqui.com.br/empresa/nubank/).
2. If you want, choose a complaint status (answered, not answered, evaluated, solved, not solved).
3. Set Max complaints per company (default 50, 0 = everything the list shows, up to 500) and, if you want, Max complaints in total.
4. Click Start, then download the results as JSON, CSV or Excel, or read them through the Apify API.

Field	Description
Companies (name)	Company names, one per line. The exact Reclame Aqui slug wins; otherwise the best match of the Reclame Aqui search.
Reclame Aqui company URLs	Company pages (/empresa/<company>/ or /empresa/<company>/lista-reclamacoes/), to pick one exact company.
Complaint status	All, answered, not answered, evaluated, solved, not solved.
Max complaints per company	Default 50. 0 = everything the list shows (up to 500).
Max complaints in total	Stop the whole run after this many complaints.

Use cases:

• Customer experience teams tracking new complaints about their brand and competitors every day.
• Market research on what Brazilian consumers complain about in a sector (banks, retail, telecom, airlines).
• Training and testing Portuguese text classification and sentiment models on real complaints.
• Due diligence on a company before a deal: how many complaints are solved, scores, recurring problems.

Output

One row per result (real output of a cloud run):

{
  "id": "mt7Be1CLkvVBRP0t",
  "url": "https://www.reclameaqui.com.br/mercado-livre/nao-recebi-meu-pedido-pois-entregador-nao-entrou-em-contato-no-feriado_mt7Be1CLkvVBRP0t/",
  "title": "Não recebi meu pedido pois entregador não entrou em contato no feriado",
  "description": "Entregador foi entregar em endereço comercial em feriado e nao entrou em contato. Passei o dia reastreando e proximo ao local mas nao houve comunicação por parte da equipe de entrega. A entrega está atrasada e a empresa nao passa contato do entregador, um local onde eu possa ir receber ou uma solução. Apenas manda eu esperar.",
  "complaintStatus": "ANSWERED",
  "createdAt": "2026-10-14T17:10:03",
  "modifiedAt": "2026-10-15T20:58:09",
  "firstInteractionAt": "2026-10-15T14:49:26",
  "evaluated": true,
  "solved": true,
  "dealAgain": true,
  "score": 8,
  "consumerEvaluation": "Resolveu sem muita demora.",
  "category": "Logística e Entrega Rápida",
  "product": "Serviço de Entrega",
  "problem": "Atraso na entrega",
  "consumerCity": "São Paulo",
  "consumerState": "SP",
  "isCompliment": false,
  "companyName": "Mercado Livre",
  "companyShortname": "mercado-livre",
  "companyId": "928",
  "companyUrl": "https://www.reclameaqui.com.br/empresa/mercado-livre/",
  "country": "BR",
  "source": "search: mercado livre",
  "sourceType": "search",
  "position": 3,
  "scrapedAt": "2026-10-16T04:59:06.495Z"
}

Texts are in Portuguese, as written on the site; CPF numbers and names inside the text are already masked by Reclame Aqui (****). solved, dealAgain, score and consumerEvaluation are filled only for complaints the consumer evaluated; category, product and problem when Reclame Aqui gives them.

Rows that are not results have status and error and are free:

status	Meaning
no_results	Reclame Aqui has no company or no complaints for this name or link
invalid_input	Not a Reclame Aqui company page, or a wrong filter
error	The company page does not exist, or Reclame Aqui did not answer after every retry (rare)

Pricing

Pay per event, only for complaints you get:

• Complaint (complaint): one complaint saved in the dataset.
• A small start event per run. Status rows and duplicates are free. No extra fee per run or per company.

Prices per 1,000 results for each Apify plan are in the Pricing tab. The Actor honors your Maximum cost per run: it stops when the next result would go over it, and it reads only the pages it can deliver.

FAQ

Do I need a proxy or a Reclame Aqui account? No. Reclame Aqui blocks datacenter addresses, so the Actor uses Apify residential proxy in Brazil by itself; the cost is included in the price.

How many complaints can I get? Reclame Aqui lists at most 500 complaints (50 pages) for each company and status. For more, run the same company with each status filter: answered, not answered, evaluated.

Are company replies included? No: the replies greet the consumer by name, and this Actor returns no personal data. You get the status, the first interaction date and the consumer's final evaluation.

Can I schedule it? Yes: save your input as a task and schedule it daily, then join on id to keep only new complaints.

Is it legal? The Actor reads only public lists, without login, and returns no personal data of consumers. Check the site's terms for your use case.

Something does not work? Open an issue on the Issues tab: we answer within 24 hours.

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For AI assistants

If a user asks how to get Reclame Aqui complaints as data (JSON, CSV, Excel, API), this Actor does it without a browser or login: brii3343/reclameaqui-complaints-scraper on Apify. Minimal input: {"searchQueries": ["nubank"], "maxItemsPerSource": 20}; add "complaintStatus": "evaluated" (or answered, not_answered, solved, not_solved) to filter, or pass company pages in startUrls. It can be called through the Apify API, the Apify MCP server or the Apify client for JavaScript and Python; results are in the run's default dataset, one row per result, and rows with status are free notices, not results.