Trustpilot Reviews Scraper - Extract Reviews, Ratings & Company Responses

Scrape all reviews from any company on Trustpilot. Extract star ratings, review text, dates, author details, verification status, and company responses. Search companies by name or provide a direct URL.

✨ Features

• 🔍 Search companies by name — automatically finds and scrapes matching businesses
• ⭐ All review data — rating, title, full text, dates, author info
• 💬 Company responses — captures reply text and date when available
• ✅ Verification status — know if reviews are verified or organic
• 🌍 Language filtering — scrape reviews in specific languages
• 📊 Star filtering — focus on specific ratings (e.g., only 1-star reviews)
• 📦 Clean output — structured JSON/CSV ready for analysis

🚀 How to Use

Scrape reviews by company URL

{
    "companyUrl": "https://www.trustpilot.com/review/amazon.com",
    "maxReviews": 500
}

Scrape reviews by domain name

{
    "companyUrl": "netflix.com",
    "maxReviews": 200
}

Search and scrape multiple companies

{
    "searchQuery": "food delivery",
    "maxSearchResults": 10,
    "maxReviews": 50
}

Get only negative reviews

{
    "companyUrl": "uber.com",
    "filterStars": "1,2",
    "maxReviews": 1000
}

Get reviews in a specific language

{
    "companyUrl": "booking.com",
    "filterLanguage": "de",
    "maxReviews": 200
}

📄 Output Example

Each review in the dataset contains:

{
    "reviewId": "69cfba015570fd985fe782c2",
    "rating": 1,
    "title": "Warning",
    "text": "Warning! Do not buy anything! You will probably get nothing at all...",
    "language": "en",
    "authorName": "Jack",
    "authorCountry": "SE",
    "authorReviewCount": 19,
    "isVerified": false,
    "verificationSource": "Organic",
    "experienceDate": "2026-03-08T00:00:00.000Z",
    "publishedDate": "2026-04-03T15:00:49.000Z",
    "updatedDate": null,
    "companyReply": null,
    "companyReplyDate": null,
    "likes": 0,
    "reviewUrl": "https://www.trustpilot.com/reviews/69cfba015570fd985fe782c2",
    "companyName": "Amazon",
    "companyDomain": "www.amazon.com",
    "companyTrustScore": 1.7,
    "companyTotalReviews": 44865
}

📊 Input Parameters

Parameter	Type	Default	Description
companyUrl	string	-	Trustpilot URL or domain name
searchQuery	string	-	Search for companies by name
maxReviews	integer	100	Max reviews per company (0 = all)
filterStars	string	-	Filter by stars (e.g., "1,2,3")
filterLanguage	string	all	Language filter (ISO code)
sortBy	string	recency	Sort: "recency" or "relevance"
includeCompanyInfo	boolean	true	Add company metadata to rows
maxSearchResults	integer	5	Companies to scrape from search

💡 Use Cases

• Market Research — Analyze competitor reviews and customer sentiment
• Brand Monitoring — Track your company's review trends over time
• Competitor Analysis — Compare ratings across companies in your industry
• Customer Feedback — Export reviews for internal analysis
• Academic Research — Collect review data for NLP/sentiment studies

⚙️ Technical Details

• Extracts data from Trustpilot's server-rendered pages (no API key needed)
• Handles pagination automatically
• Respectful rate limiting with random delays
• Retries on temporary errors

📝 Notes

• Trustpilot shows up to 20 reviews per page
• Very large scrapes (10,000+ reviews) may take several minutes
• The actor respects Trustpilot's rate limits to avoid blocks