Customer Review Complaint & Churn Theme Analyzer

Analyze customer review text you supply for pricing, support, reliability and cancellation complaints. Keep the original review and any supplied source URL in every result.

This Actor does not scrape Trustpilot or G2. Import review records from your authorized exports or collection workflow. It does not generate reviews, invent reviewers or establish whether someone intends to buy or switch products.

Quick start

Paste review objects into reviews, set the maximum rating to include, run the Actor and export the dataset.

This is illustrative input, not a collected customer review:

{
  "maxStarRating": 3,
  "reviews": [{
    "competitor": "ExampleCo",
    "platform": "Illustrative example, not a collected review",
    "rating": 2,
    "title": "Example support complaint",
    "body": "Support did not respond to my ticket.",
    "sourceUrl": "",
    "date": ""
  }]
}

Replace the example with actual review text. Each review requires a nonempty body and an integer rating from 1 to 5. Competitor, platform, title, author, date and source URL are optional. Missing identities and dates are not invented.

Output and interpretation

Each matching review produces its original text, rating, competitor, complaint themes, rule-based severity score and a suggested research angle. Topics use explicit keyword rules for pricing, support, bugs/performance and cancellation. The score is a prioritization heuristic, not a churn prediction.

Suggested angles must be checked against your actual product and service capabilities. The Actor does not manufacture uptime, response-time guarantees or verified leads.

Pricing and free sample

Standard price: $0.005 per analyzed review ($5 per 1,000). Reviews above maxStarRating are filtered before billing. No custom startup event is charged by this implementation. The Pricing tab remains authoritative.

Apify Free plans can analyze up to 10 matching reviews per run. Paid plans can analyze larger batches within the 5,000-record input limit and the run spending limit. The Actor stops at the budget and surfaces billing errors.

Use cases

• Group recurring support or pricing complaints for product planning.
• Compare documented competitor pain points with your own capabilities.
• Prepare evidence-linked research for human review.

This tool analyzes supplied text; it does not verify that a review is authentic or that a reviewer is a decision maker.

Migration note

The earlier competitor-domain-only input is no longer sufficient. Supply real records in reviews. No synthetic complaint is produced when data is missing.

For aggregated themes and battlecards, see SaaS Review Analyzer. For supplied AI-answer analysis, see Brand Mention Analyzer.