Zendesk AI Billing & Outcome Auditor - Reconcile
Pricing
$0.49 / completed reconcile audit
Audit Zendesk AI billing and Resolution Allowance outcomes against sanitized evidence and buyer rules. Reconcile separates supported charges, potential disputes, business-value variance, and unverifiable items for finance, CX, automation, and AI-agent workflows.
You can access the Zendesk AI Billing & Outcome Auditor - Reconcile programmatically from your own applications by using the Apify API. You can also choose the language preference from below. To use the Apify API, you’ll need an Apify account and your API token, found in API & Integrations in Apify Console.
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Use opaque Zendesk IDs; replace raw reasoning text with automated_resolution_reasoning_present true/false.", "items": { "type": "object", "additionalProperties": false, "properties": { "conversation_id": { "type": "string", "nullable": true, "title": "Conversation ID", "description": "Opaque Zendesk conversation ID used only to join sanitized facts to billing rows." }, "platform_conversation_id": { "type": "string", "nullable": true, "title": "Platform conversation ID", "description": "Optional alternate Zendesk identifier used for deterministic matching." }, "automated_resolution": { "type": "boolean", "nullable": true, "title": "Automated resolution", "description": "Whether Zendesk marked the conversation as automatically resolved." }, "automated_resolution_reasoning_present": { "type": "boolean", "nullable": true, "title": "Resolution reasoning present", "description": "True when Zendesk supplied non-empty resolution reasoning; do not paste the reasoning text." }, "last_resolution": { "type": "string", "enum": [ "VERIFIED", "CONTAINED", "ASSISTED_ESCALATION", "UNKNOWN" ], "nullable": true, "title": "Resolution tier", "description": "Zendesk resolution tier observed for this conversation." }, "test_mode": { "type": "boolean", "nullable": true, "title": "Test mode", "description": "Whether Zendesk marked this conversation as a test case." }, "conversation_end_time": { "type": "string", "nullable": true, "title": "Conversation end time", "description": "Optional timezone-aware ISO 8601 timestamp used for event timing." } } } }, "billing": { "title": "Billing rows", "minItems": 1, "type": "array", "description": "JSON array of billed outcome rows. Money must be decimal strings or null. Pricing model is fixed to the supported Zendesk 2026 resolution-allowance rule pack.", "items": { "type": "object", "additionalProperties": false, "properties": { "case_ref": { "type": "string", "nullable": true, "title": "Case reference", "description": "Opaque case reference used to join billing or buyer events to a sanitized conversation." }, "billing_period": { "type": "string", "title": "Billing period", "description": "Vendor billing period label, for example 2026-08." }, "resolution_tier": { "type": "string", "enum": [ "VERIFIED", "CONTAINED", "ASSISTED_ESCALATION", "UNKNOWN" ], "title": "Billed resolution tier", "description": "Resolution tier claimed by the vendor billing row." }, "billed_units": { "type": "integer", "minimum": 0, "title": "Billed units", "description": "Non-negative number of billed outcome units in this row." }, "unit_rate": { "type": "string", "nullable": true, "title": "Unit rate", "description": "Optional exact decimal string for the price per billed unit." }, "billed_amount": { "type": "string", "nullable": true, "title": "Billed amount", "description": "Optional exact decimal string for the billed amount of this row." }, "currency": { "type": "string", "pattern": "^[A-Z]{3}$", "title": "Currency", "description": "Three-letter uppercase billing currency code, such as USD or TWD." } }, "required": [ "billing_period", "resolution_tier", "billed_units", "currency" ] } }, "events": { "title": "Buyer-side events (optional)", "type": "array", "description": "Optional deterministic buyer events. Event evidence IDs are generated inside the Actor; do not include free-text evidence.", "items": { "type": "object", "additionalProperties": false, "properties": { "case_ref": { "type": "string", "title": "Case reference", "description": "Opaque case reference used to join billing or buyer events to a sanitized conversation." }, "event_type": { "type": "string", "enum": [ "REOPENED", "HUMAN_REWORK", "NEGATIVE_FEEDBACK", "DUPLICATE_LINK", "EXPLICIT_UNRESOLVED" ], "title": "Event type", "description": "Deterministic buyer-side event such as reopen, human rework, or negative feedback." }, "event_at": { "type": "string", "title": "Event time", "description": "Timezone-aware ISO 8601 time when the buyer-side event occurred." }, "same_issue": { "type": "boolean", "nullable": true, "title": "Same issue", "description": "Optional determination of whether a reopen concerns the same issue; leave null when unknown." } }, "required": [ "case_ref", "event_type", "event_at" ] }, "default": [] }, "policy": { "title": "Buyer acceptance policy", "required": [ "reopen_window_days" ], "type": "object", "description": "Deterministic business acceptance rules. 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