Capterra Reviews Scraper

What does Capterra Reviews Scraper do?

Capterra Reviews Scraper collects customer reviews of a software product from Capterra. Enter the product name, for example Salesforce Sales Cloud, and the Actor finds the product on Capterra, opens its reviews pages and returns one clean record per review: the reviewer, the ratings, the written review, pros and cons. It works as a simple Capterra reviews API alternative that you can schedule and call from your own tools. It does not collect private data beyond what is shown publicly on the review pages.

Why scrape Capterra reviews?

• Competitor research: compare what customers praise and complain about across products.
• Sentiment and trend analysis: feed ratings and review text into your own reports.
• Product feedback: see the real pros and cons users name for your own software.
• Apify platform benefits: run on a schedule, start it through the API, export the results, connect it to other tools and use proxy rotation without managing anything yourself.

What data can Capterra Reviews Scraper extract?

Field	Type	Description
reviewer_name	string	Reviewer name as shown on Capterra
job_title	string	Reviewer job title
industry	string	Reviewer industry
usage_duration	string	How long the reviewer used the product
review_title	string	Title of the review
review_date	string	Date the review was written
overall_rating	string	Overall rating (out of 5)
ease_of_use	string	Ease of use rating
customer_service	string	Customer support rating
features	string	Features rating
value_for_money	string	Value for money rating
likelihood_to_recommend	string	Likelihood to recommend score
review_text	string	General comments of the review
pros	string	What the reviewer liked
cons	string	What the reviewer disliked
review_source	string	Where the review came from (for example Capterra)

Fields that a review does not have are left out of that record.

How to scrape Capterra reviews

1. Open the Actor on Apify and go to the Input tab.
2. Enter the Company name exactly as the product is listed on Capterra, for example Salesforce Sales Cloud.
3. Set the Item limit (default 10): the maximum number of reviews to collect.
4. Keep the default proxy setting (Apify residential proxy) and click Start.
5. When the run finishes, open the Output tab to view the reviews or download them.

How much will it cost to scrape Capterra?

You pay for the Apify platform usage of the run, and small runs such as the default 10 reviews finish in seconds. See the pricing information on this Actor's page for the current model. Lower the Item limit to keep a run short and cheap.

Input

See the Input tab for all options.

Field	Type	Description
company_name	string, required	Product name to search on Capterra
itemLimit	integer	Maximum number of reviews to return (default 10)
proxyConfiguration	object	Proxy settings, residential by default

Example:

{
    "company_name": "Salesforce Sales Cloud",
    "itemLimit": 10
}

Output

You can download the dataset in various formats such as JSON, HTML, CSV or Excel. Example items (text shortened):

[
    {
        "reviewer_name": "Bill L.",
        "job_title": "Vice President of Sales and Operations",
        "industry": "Education Management",
        "usage_duration": "1-2 years",
        "review_title": "Strong CRM Capabilities, But Cost Became the Breaking Point",
        "review_date": "June 25, 2026",
        "overall_rating": "4.0",
        "ease_of_use": "3.0",
        "customer_service": "4.0",
        "features": "4.0",
        "value_for_money": "3.0",
        "likelihood_to_recommend": "7.0000000000",
        "review_text": "Overall, Salesforce Sales Cloud is a powerful and reliable CRM...",
        "pros": "What stands out most about Salesforce Sales Cloud is how well it centralizes customer...",
        "cons": "The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly...",
        "review_source": "Capterra"
    }
]

Tips

• Use the exact product name from Capterra, otherwise the search may not find it.
• Use Item limit to control how many reviews you collect and how long the run takes.
• Capterra sometimes answers a request with a block page. The Actor retries automatically with another proxy, so a run can take longer than usual.

FAQ, disclaimers and support

Is it legal to scrape Capterra? Our Actors are ethical and do not extract any private user data, such as email addresses, gender or location. They only extract what the user has chosen to make public on Capterra. Always make sure your use of the data complies with Capterra's terms and with the laws that apply to you, such as GDPR.

The run returned no reviews. Check that the company name matches the Capterra listing, then run again. If it keeps failing, open an issue on the Issues tab with the run link.

Can I use it through the API? Yes, see the API tab of this Actor to start runs and fetch results programmatically.