Reclame Aqui Scraper 🇧🇷⭐

Extract company reputation and consumer complaints from Reclame Aqui — Brazil's biggest complaint & reputation platform — at scale, without an account or API key. Search companies and export clean JSON, CSV or Excel: RA reputation score, solved %, complaint count, RA label & status, business segment, CNPJ, plus optional individual complaints (title, text, status, resolution, customer city).

Perfect for B2B due diligence, brand & competitor monitoring, consumer-trust research and market intelligence in Brazil.

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🔑 What this scraper does

• 🔎 Search companies by name or website — get every matching company on Reclame Aqui.
• ⭐ Reputation score — the RA final score (0–10) and RA label/status (e.g. RA1000).
• ✅ Solved rate — the percentage of complaints the company has resolved.
• 📊 Complaint volume — total number of complaints on record.
• 🏢 Company profile — business segment, city, state and CNPJ (tax ID).
• 🗣️ Complaints (optional) — individual complaints with title, text, status, resolution and the customer's city/state.
• 🔒 Privacy-first — personal data (email, phone, IP, address, names) is deliberately not collected.

No login, no cookies to paste, no API key. Enter company names, press start, export.

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📋 Example output

Company reputation:

{
  "id": 88850,
  "shortname": "nubank",
  "companyName": "Nubank",
  "finalScore": 8.7,
  "solvedPercentual": 93.2,
  "complaintCount": 57014,
  "raLabel": "SHOW_VERIFIED",
  "raStatus": "RA1000",
  "verified": true,
  "segment": "bancos-e-financeiras",
  "city": "SAO PAULO",
  "state": "SP",
  "cnpj": "18236120000158",
  "website": "http://www.nubank.com.br",
  "reclameAquiUrl": "https://www.reclameaqui.com.br/empresa/nubank/",
  "scrapedAt": "2026-09-15T10:00:00.000Z"
}

With complaints (when enabled):

{
  "companyName": "Nubank",
  "finalScore": 8.7,
  "complaints": [
    {
      "id": "Qdzt4t0iyCK_KeS1",
      "title": "Produto com problema",
      "description": "O produto parou de funcionar...",
      "status": "ANSWERED",
      "solved": false,
      "evaluated": false,
      "score": null,
      "hasReply": true,
      "category": "Bancos",
      "userCity": "Criciúma",
      "userState": "SC",
      "created": "2026-08-03T11:41:44",
      "url": "https://www.reclameaqui.com.br/nubank/produto-com-problema_Qdzt4t0iyCK_KeS1/"
    }
  ]
}

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🗂️ Fields you get

Company

Field	Description
id, shortname	Reclame Aqui company ID & slug
companyName, fantasyName	Company name
finalScore	RA reputation score (0–10)
solvedPercentual	Percentage of complaints solved
complaintCount	Total complaints on record
raLabel, raStatus	RA reputation label & status (e.g. RA1000)
verified	Whether the company is RA-verified
segment	Business segment
city, state	Company location
cnpj	Brazilian tax ID
website	Company website
reclameAquiUrl	Reclame Aqui profile URL

Complaint (optional)

Field	Description
id, title, description	Complaint ID, title and text
status	Complaint status (e.g. ANSWERED, EVALUATED)
solved, evaluated	Whether it was solved / evaluated by the customer
wouldDealAgain, isCompliment	Customer would deal again / is a compliment
score	Customer's rating, when evaluated
hasReply, interactionCount	Whether the company replied and how many interactions
category, problemType, productType	Complaint classification
userCity, userState	Customer's city/state (no personal identifiers)
created, modified	Timestamps
url	Link to the complaint

Reputation fields come on every company. Turn on Include complaints to add each company's recent complaints. Personal data is never collected.

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🚀 How to use

1. Click Try for free.
2. Enter one or more Company Queries (names or domains), e.g. nubank, itau.
3. (Optional) Toggle Include complaints and set Max Complaints per Company.
4. Set Max Companies, then click Start.
5. Export as JSON, CSV, Excel, HTML, RSS, or via the Apify API.

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📝 Example inputs

1. Reputation of specific companies

{ "companyQueries": ["nubank", "itau", "magazineluiza"] }

2. Company + its recent complaints

{ "companyQueries": ["nubank"], "includeComplaints": true, "maxComplaintsPerCompany": 50 }

3. Benchmark a segment

{ "companyQueries": ["banco", "cartao de credito"], "maxItems": 100 }

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💡 Popular use cases

🔍 B2B due diligence

Check a Brazilian company's consumer reputation — RA score, solved rate and complaint volume — before partnering, onboarding or investing.

📈 Brand & competitor monitoring

Track your own and competitors' RA scores, solved rates and complaint counts over time to benchmark customer experience.

🗣️ Voice-of-customer analysis

Pull complaints by category and problem type to see what customers actually struggle with and how companies respond.

📊 Market & sector research

Aggregate reputation and complaint data across a segment to map trust, resolution rates and pain points in a Brazilian market.

🤖 AI, LLM & data products

Feed clean, structured reputation and complaint data into your own models, dashboards or products.

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👥 Who uses this

• Analysts & researchers studying consumer trust and complaint trends in Brazil.
• Risk, compliance & procurement teams vetting Brazilian companies.
• Brand & CX teams benchmarking reputation against competitors.
• Developers & AI builders who need Brazilian reputation data via API.

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🎛️ Options

• Company Queries — company names or domains to search.
• Include complaints — also collect each company's complaints.
• Max Complaints per Company — how many complaints to fetch per company.
• Max Companies — cap total companies (0 = unlimited).
• Proxy — Apify Proxy is enabled by default and just works.

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❓ FAQ

Do I need an account or API key? No. Enter company names and run — no login, no key.

What does the RA score mean? finalScore is Reclame Aqui's reputation score from 0 to 10, based on how well a company handles complaints. solvedPercentual is the share of complaints it has resolved, and raStatus (e.g. RA1000) is its reputation tier.

Can I get the actual complaints? Yes — enable Include complaints to fetch each company's recent complaints with title, text, status, resolution and the customer's city/state.

Do you collect personal data? No. Customer emails, phone numbers, IPs, addresses and names are deliberately excluded. Only public complaint content and the customer's city/state are returned.

How do I find a company? Search by its common name or website domain (e.g. nubank or nubank.com.br). Each query returns the matching companies.

What export formats are supported? JSON, CSV, Excel, HTML table, RSS, and the Apify API. Connect to Make, Zapier, Google Sheets, Slack, webhooks or an MCP server.

Is the data structured and clean? Yes. Each company is a flat, typed JSON object, de-duplicated by ID, with scores parsed to numbers and complaint text cleaned to plain text.

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🔌 Integrations

• Export to JSON, CSV, Excel, HTML, RSS.
• Pull via the Apify API or client libraries (JavaScript, Python).
• Connect to Make, Zapier, Google Sheets, Slack, webhooks and more.
• Use from an MCP server in your AI agent / LLM workflow.
• Schedule recurring runs with the Apify Scheduler to track reputation over time.

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⚖️ Legal & responsible use

This scraper collects publicly available company reputation and complaint information only — the same data any visitor can see on Reclame Aqui without logging in. It does not collect personal identifiers (email, phone, IP, address or names), and it does not access private messages or anything behind authentication.

You are responsible for how you use the collected data. Please:

• Respect Reclame Aqui's Terms of Service and all applicable laws, including Brazil's LGPD.
• Use reputation and complaint data lawfully and only for legitimate purposes.
• Avoid excessive request rates and scrape responsibly.

This tool is provided for lawful purposes such as market research, due diligence and business intelligence. It is not affiliated with, endorsed by, or connected to Reclame Aqui.