Support Triage Intelligence
Pricing
$20.00 / 1,000 support ticket analyses
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Support Triage Intelligence
Turn a messy support export into an escalation queue, reply review list, FAQ ideas, and next actions.
Support Triage Intelligence
Pricing
$20.00 / 1,000 support ticket analyses
Turn a messy support export into an escalation queue, reply review list, FAQ ideas, and next actions.
You can access the Support Triage Intelligence programmatically from your own applications by using the Apify API. You can also choose the language preference from below. To use the Apify API, you’ll need an Apify account and your API token, found in Integrations settings in Apify Console.
1import { ApifyClient } from 'apify-client';2
3// Initialize the ApifyClient with your Apify API token4// Replace the '<YOUR_API_TOKEN>' with your token5const client = new ApifyClient({6 token: '<YOUR_API_TOKEN>',7});8
9// Prepare Actor input10const input = {11 "tickets": [12 {13 "id": "T-1001",14 "customerName": "Jordan Lee",15 "subject": "Charged twice and still cannot access my account",16 "message": "I was charged twice yesterday and the login link still says my account is disabled. This is blocking my team. Please fix this today or refund us.",17 "channel": "email",18 "customerTier": "business"19 }20 ],21 "businessContext": "SaaS support team handling billing, account access, onboarding, bugs, cancellations, and feature questions.",22 "replySignature": "Support Team"23};24
25// Run the Actor and wait for it to finish26const run = await client.actor("jumpy_invoice/support-triage-intelligence").call(input);27
28// Fetch and print Actor results from the run's dataset (if any)29console.log('Results from dataset');30console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);31const { items } = await client.dataset(run.defaultDatasetId).listItems();32items.forEach((item) => {33 console.dir(item);34});35
36// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docsThe Apify API client for JavaScript is the official library that allows you to use Support Triage Intelligence API in JavaScript or TypeScript, providing convenience functions and automatic retries on errors.
Install the apify-client
$npm install apify-clientOther API clients include: