You can access the Support Triage Intelligence programmatically from your own applications by using the Apify API. You can also choose the language preference from below. To use the Apify API, you’ll need an Apify account and your API token, found in API & Integrations in Apify Console.

Python

JavaScript

CLI

OpenAPI

HTTP

MCP

1import { ApifyClient } from 'apify-client';
2
3// Initialize the ApifyClient with your Apify API token
4// Replace the '<YOUR_API_TOKEN>' with your token
5const client = new ApifyClient({
6    token: '<YOUR_API_TOKEN>',
7});
8
9// Prepare Actor input
10const input = {
11    "tickets": [
12        {
13            "id": "T-1001",
14            "customerName": "Jordan Lee",
15            "subject": "Charged twice and still cannot access my account",
16            "message": "I was charged twice yesterday and the login link still says my account is disabled. This is blocking my team. Please fix this today or refund us.",
17            "channel": "email",
18            "customerTier": "business"
19        }
20    ],
21    "businessContext": "SaaS support team handling billing, account access, onboarding, bugs, cancellations, and feature questions.",
22    "replySignature": "Support Team"
23};
24
25// Run the Actor and wait for it to finish
26const run = await client.actor("jumpy_invoice/support-triage-intelligence").call(input);
27
28// Fetch and print Actor results from the run's dataset (if any)
29console.log('Results from dataset');
30console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
31const { items } = await client.dataset(run.defaultDatasetId).listItems();
32items.forEach((item) => {
33    console.dir(item);
34});
35
36// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

Support Triage Intelligence API in JavaScript

The Apify API client for JavaScript is the official library that allows you to use Support Triage Intelligence API in JavaScript or TypeScript, providing convenience functions and automatic retries on errors.

Install the apify-client

$npm install apify-client

Other API clients include:

Support Triage Intelligence API in Python

Support Triage Intelligence API through CLI

Support Triage Intelligence OpenAPI definition

Support Triage Intelligence API

Review Response Triage

agentworkflowlab/review-response-triage

Turn customer reviews into one deterministic, evidence-backed response-priority queue.

Agent Workflow Lab

Support Faq Schema Auditor

junipr/support-faq-schema-auditor

Audit public support FAQ pages for visible Q&A pairs, FAQPage schema coverage, mismatches, duplicates, and missing answers.

junipr

Product FAQ Extractor

junipr/product-faq-extractor

Extract product FAQ questions and answers from public product pages, help pages, accordion sections, schema markup, and support content into structured FAQ rows.

junipr

Competitor FAQ & Support Policy Drift Intelligence

quanmatrix/competitor-support-policy-drift-intelligence

Detect competitor support-policy, FAQ, SLA and return-policy shifts from recurring website-content datasets.

Rafael Barreto Haddad

Google Business Review Response Priority Scorer

rotvuvo/google-business-review-response-priority-scorer

Score imported Google Business Profile review rows into response priorities, SLA, issue themes, risk flags, response angles, and escalation actions. Use it after a Google review scraper, GBP export, reputation tool, spreadsheet, or manual queue.

Wit Nomad

Ghost Kitchen & Virtual Brand Intelligence

critd/ghost-kitchen-detector

Turn an authorized business-listing cohort into a traceable investigation queue with entity review, evidence coverage, missing-evidence actions, and durable outputs.

Critical Distinction

Buyer Run Debugging Support

zentrafoundry/buyer-run-debugging-support

Turn buyer-supplied, redacted Apify run symptoms into a bounded intake report with reported failure stage, evidence state, next checks, and a human support handoff. The Actor does not fetch runs, datasets, URLs, or logs.