Trustpilot Reviews Scraper — Ratings, Replies & Sentiment

Trustpilot Reviews Scraper is an Apify Actor for analysts, builders, and AI agents that need structured Trustpilot review data from one or more companies. It accepts a company domain, a full Trustpilot review URL, or a company name, and returns one record per review. Each record can include the review text, star rating, reviewer details, publication dates, verification status, company reply, trust score, sentiment label, and source URL. The Actor is usable through Apify MCP and writes structured items to the default dataset.

Best fit and connected workflows

This Actor fits workflows that start with a company identifier and end with review-ready structured data:

• Brand monitoring for a single company or a list of companies
• Competitor research using domains, Trustpilot URLs, or company names
• Review analysis flows that group by rating, verified status, reply status, or sentiment
• AI agent workflows that summarize customer feedback or route reviews by topic
• Lead generation workflows that look at public company reputation signals

When you already have a Trustpilot page, pass the page URL directly. When you only have a company name or domain, the Actor resolves it to the matching Trustpilot review page and extracts the reviews from there.

Practical scenario

Maya, a customer insights analyst, starts with postmarkapp.com and wants recent verified reviews in English that include company replies. She sets maxReviewsPerCompany to 50, enables onlyVerified, and enables onlyWithReplies. The returned records include rating, reviewerDisplayName, publishedAt, companyReplyText, companyTrustScore, and sentimentLabel. Maya uses those fields to review the themes behind the feedback and then shares the reviewUrl links with her support team for follow-up.

Input fields

Field	Type	Description
companyIdentifiers	array of string	Companies to scrape. Accepts domains, Trustpilot review URLs, or company names. One per line in the Apify input UI.
maxReviewsPerCompany	integer	Maximum number of reviews to scrape per company. Set to 0 to collect all available reviews. Default: 100.
filterStars	array of string	Filter reviews by star rating. Choose any combination of 1 to 5, or leave empty for all ratings.
filterLanguage	string	ISO 639-1 language code such as en, de, fr, es, or nl. Leave empty for all languages.
filterDateRange	string	Review date range: last30days, last3months, last6months, last12months, or empty for all time.
sortBy	string	Sort order for reviews: recency for newest first or relevance for most helpful first.
onlyVerified	boolean	Limits results to verified purchases or verified invitations when enabled.
onlyWithReplies	boolean	Limits results to reviews that have a company reply when enabled.
includeCompanyInfo	boolean	Adds company metadata such as trust score, total review count, categories, and domain to each record.

Focused JSON example

{
  "companyIdentifiers": [
    "postmarkapp.com",
    "https://www.trustpilot.com/review/apple.com",
    "Spotify"
  ],
  "maxReviewsPerCompany": 25,
  "filterStars": [
    "4",
    "5"
  ],
  "filterLanguage": "en",
  "filterDateRange": "last3months",
  "sortBy": "recency",
  "onlyVerified": true,
  "onlyWithReplies": false,
  "includeCompanyInfo": true
}

Output fields

The Actor writes review records to the default dataset. Each item follows the live dataset contract and can be read back through the Apify API.

Field	Type	Description
reviewId	string or null	Trustpilot's unique identifier for the review.
reviewUrl	string or null	Direct link to the individual review on Trustpilot.
title	string or null	Review headline written by the reviewer.
text	string or null	Full review body text.
rating	integer	Star rating from 1 to 5.
publishedAt	string or null	ISO 8601 publication timestamp.
updatedAt	string or null	ISO 8601 timestamp for the last review update.
experienceDate	string or null	Date of the customer experience.
language	string or null	ISO 639-1 language code of the review text.
isVerified	boolean	Indicates whether the review is verified.
verificationLevel	string or null	Verification method such as VERIFIED_ORDER.
reviewSource	string or null	Collection source such as InvitationLink or OrganicReview.
usefulVotes	integer	Number of users who found the review helpful.
reviewerDisplayName	string or null	Reviewer display name shown on Trustpilot.
reviewerCountry	string or null	ISO 3166-1 alpha-2 country code of the reviewer.
reviewerTotalReviews	integer or null	Total number of Trustpilot reviews written by the reviewer.
reviewerAvatarUrl	string or null	URL of the reviewer's avatar image.
reviewerId	string or null	Trustpilot reviewer identifier.
hasCompanyReply	boolean	Indicates whether the company posted a reply.
companyReplyText	string or null	Full company reply text.
companyReplyDate	string or null	ISO 8601 timestamp of the company reply.
companyName	string or null	Company display name on Trustpilot.
companyDomain	string or null	Primary company domain on Trustpilot.
companyTrustScore	number or null	Trustpilot trust score on a 1.0 to 5.0 scale.
companyTotalReviews	integer or null	Total number of reviews the company has received.
companyCategories	array of string or null	Business categories listed on Trustpilot.
companyUrl	string	Direct Trustpilot URL for the company review page.
sentimentLabel	string	positive, neutral, or negative based on the rating.
scraped_at	string	ISO 8601 timestamp when the record was scraped.
source_url	string	Trustpilot page URL used to produce the record.

Illustrative JSON record

{
  "reviewId": "64a2f1c3e4b09d001a7b3e12",
  "reviewUrl": "https://www.trustpilot.com/reviews/64a2f1c3e4b09d001a7b3e12",
  "title": "Excellent customer service",
  "text": "I had an issue with my order and the support team resolved it within 2 hours. Very impressed.",
  "rating": 5,
  "publishedAt": "2025-11-14T09:21:00.000Z",
  "updatedAt": null,
  "experienceDate": "2025-11-10T00:00:00.000Z",
  "language": "en",
  "isVerified": true,
  "verificationLevel": "VERIFIED_ORDER",
  "reviewSource": "InvitationLink",
  "usefulVotes": 3,
  "reviewerDisplayName": "Sarah M.",
  "reviewerCountry": "US",
  "reviewerTotalReviews": 12,
  "reviewerAvatarUrl": "https://user-images.trustpilot.com/64a2f1c3/73x73.png",
  "reviewerId": "5e4b2a1c3d001a7b3e12",
  "hasCompanyReply": true,
  "companyReplyText": "Thank you for your kind words! We're thrilled to hear you had a great experience.",
  "companyReplyDate": "2025-11-15T10:00:00.000Z",
  "companyName": "Postmark",
  "companyDomain": "postmarkapp.com",
  "companyTrustScore": 4.6,
  "companyTotalReviews": 2847,
  "companyCategories": [
    "Email Service Provider",
    "Software Company"
  ],
  "companyUrl": "https://www.trustpilot.com/review/postmarkapp.com",
  "sentimentLabel": "positive",
  "scraped_at": "2026-04-13T10:00:00.000Z",
  "source_url": "https://www.trustpilot.com/review/postmarkapp.com?page=1"
}

How it works

The Actor accepts one or more company identifiers and resolves each input to the correct Trustpilot review page. It then extracts review records in bulk and stores them in the default dataset. The live contract uses the ts-crawlee-cheerio template, sets 2048 MB as the default memory, and includes residential proxy plus session rotation in the changelog. The dataset overview view surfaces company name, rating, sentiment, review title, review text, published date, reviewer details, verification status, reply status, trust score, and review link.

Pricing

This Actor uses Pay per event pricing plus Apify platform usage. The live contract includes two charged events:

• Actor Start
• Review Scraped

The main billable unit is each review scraped. For example, scraping one thousand reviews means one thousand Review Scraped events, plus one Actor Start event for the run. For current pricing details, open the live Pricing tab on the Actor page.

Use with AI agents (MCP)

This Actor is an Apify Actor usable through Apify MCP. It returns structured Trustpilot review records that agents can inspect, summarize, classify, or route by metadata.

Actor identity: khadinakbar/trustpilot-reviews-scraper

Pull Trustpilot reviews for postmarkapp.com with recent sorting, verified reviews only, and company replies included. Return the review records, preserve the source URLs, and include the company metadata fields for provenance.

Output interpretation and scope guidance:

• sentimentLabel is computed from the star rating.
• isVerified and verificationLevel help separate verified purchase or invitation-based reviews.
• hasCompanyReply, companyReplyText, and companyReplyDate support reply analysis.
• companyTrustScore, companyTotalReviews, and companyCategories provide company-level context when includeCompanyInfo is enabled.
• Pagination is handled by the Actor, so an agent can request a company and receive multiple review records without modeling page flow.
• Cost guidance follows the same Pay per event structure as the Apify run, with each review scraped counted as one billed event.

Run with the Apify API

JavaScript

import { ApifyClient } from 'apify-client';

const client = new ApifyClient({
  token: process.env.APIFY_TOKEN,
});

const run = await client.actor('khadinakbar/trustpilot-reviews-scraper').call({
  companyIdentifiers: ['postmarkapp.com'],
  maxReviewsPerCompany: 10,
  sortBy: 'recency',
  onlyVerified: true,
});

const dataset = await client.dataset(run.defaultDatasetId).listItems();
console.log(`Loaded ${dataset.items.length} review records`);
console.log(dataset.items[0]);

Best results and outcome guidance

Use company domains, Trustpilot URLs, or company names as they appear in your source list. If your workflow focuses on customer sentiment, rating, sentimentLabel, and hasCompanyReply are useful first-pass fields. If your workflow needs reviewer context, add reviewerCountry, reviewerTotalReviews, and isVerified. If you are comparing company-level reputation, keep includeCompanyInfo enabled so each record includes companyTrustScore, companyTotalReviews, and companyCategories.

Design note

I found that the dataset contract requires rating, isVerified, hasCompanyReply, sentimentLabel, scraped_at, and source_url in every record, which makes those fields the stable core of each persisted item.

FAQ

How should I route input if I only have a company name?
Use companyIdentifiers with the company name. The Actor resolves the name to the matching Trustpilot page.

Can I combine multiple company identifiers in one run?
Yes. Put one domain, Trustpilot URL, or company name per line in companyIdentifiers.

Which fields are most useful for reply analysis?
hasCompanyReply, companyReplyText, companyReplyDate, rating, and sentimentLabel work well together.

How can I focus on recent reviews?
Set sortBy to recency and use filterDateRange such as last30days or last3months.

How can I keep the output compact?
Set includeCompanyInfo to false when you only need review content and reviewer-level fields.

Focused standalone workflow

This Actor is designed as a focused standalone workflow.

Responsible use

Use this Actor for lawful research, monitoring, analysis, and automation involving publicly available Trustpilot review pages. Follow applicable laws, Trustpilot terms, and data protection requirements for your use case. Keep provenance fields such as reviewUrl, companyUrl, and source_url available so downstream users can trace each record back to its source.