Consumer Complaint Tracker — CFPB Financial Complaints

Search new consumer complaints filed with the Consumer Financial Protection Bureau (CFPB) against banks, lenders, credit bureaus, and other financial-service companies. Filter by company, product line, state, and date range.

Built for reputation monitoring, competitive intelligence (watching a competitor's complaint volume by category), and compliance/risk teams tracking a company's own complaint trends.

Input

{
  "searchTerm": "Wells Fargo",
  "product": "Checking or savings account",
  "state": "CA",
  "daysBack": 30,
  "maxResults": 25
}

Field	Type	Description
searchTerm	string (optional)	Free-text search across company name, product, and complaint narrative. Leave blank to skip keyword filtering.
product	string	Limit to a financial product category ("Mortgage", "Debt collection", "Credit card or prepaid card", etc.), or "all". Default "all".
state	string (optional)	Two-letter US state code to limit to complaints from consumers there. Leave blank for nationwide.
daysBack	number	How many days back from today to search, by date received. Default 30, max 365.
maxResults	number	Max complaints to return, most recently received first. Default 25, max 100.

Output

One record per complaint:

{
  "complaintId": "24536080",
  "company": "WELLS FARGO & COMPANY",
  "product": "Checking or savings account",
  "subProduct": "Checking account",
  "issue": "Problem caused by your funds being low",
  "subIssue": "Overdrafts and overdraft fees",
  "state": "CA",
  "zipCode": "95116",
  "submittedVia": "Web",
  "dateReceived": "2026-07-23T20:38:58.000Z",
  "dateSentToCompany": "2026-07-23T20:48:36.000Z",
  "companyResponse": "Closed with explanation",
  "companyPublicResponse": "Company has responded to the consumer and the CFPB and chooses not to provide a public response",
  "timely": "Yes",
  "hasNarrative": true,
  "narrative": "I am beyond disappointed and extremely frustrated with the level of customer service I received...",
  "tags": null
}

narrative is null when the consumer didn't consent to publish their complaint text (CFPB only publishes narratives with consumer consent, and always redacts personal info as XXXX).

A search with no matches in the requested window returns no items but is still billed once for the search.

How it works

Direct calls to the official CFPB Consumer Complaint Database API (consumerfinance.gov). No proxy, no key, no scraping — public U.S. government data, updated daily.

Note: company names in CFPB data are the company's registered legal name, not always its common brand name (e.g. "WELLS FARGO & COMPANY"). Use searchTerm for free-text/brand-name matching rather than assuming an exact legal name.

Pricing note

Billed per search, not per complaint returned — one charge whether the search returns 0 complaints or 100.

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