Capterra Review Scraper

Apify actor that scrapes product ratings and reviews from capterra.com profiles via their embedded schema.org JSON-LD.

Read this first: Capterra blocks scrapers hard

Capterra sits behind aggressive Cloudflare protection. The reference data this actor was built against never came from the live site — the original scraper was blocked and silently served an archive.org snapshot instead.

So this actor makes that explicit rather than hiding it. Two-stage fetch:

1. Live — curl_cffi with real browser TLS impersonation, rotating chrome/safari/edge/firefox profiles on blocks. Far stronger than a plain client, but not verified against live Capterra.
2. Archive — if live is blocked and waybackFallback is on (default), the most recent HTTP-200 archive.org snapshot (CDX API, fetched with the id_ modifier so no Wayback toolbar is injected).

Every row records its provenance:

Field	Meaning
source	"live" or "wayback_snapshot"
snapshot_date	e.g. 2026-07-15 (archive rows only)
stale_days	how old the snapshot is (archive rows only)

The run log warns loudly on every archive fallback, and SUMMARY carries a sources tally so you can see at a glance how much of a run was live. Set waybackFallback: false if you want the run to fail rather than serve stale data.

For live data, use Apify RESIDENTIAL proxy — it's the default in the input schema for a reason.

Input

{
  "products": ["186596/Notion", "https://www.capterra.com/p/135003/Slack/"],
  "outputMode": "reviews",
  "waybackFallback": true,
  "includeSentiment": true,
  "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"] }
}

id/Name shorthand expands to the full product URL.

Output

• reviews mode (default) — one row per review (type: "review") plus a product-summary row (type: "product"). Filter by type.
• product mode — one row per product with reviews nested.

Product fields: name, product_id, description, aggregate rating, review_count, best_rating, reviews_scraped, avg_review_sentiment, plus provenance.

Review fields: rating, title, body, pros, cons (Capterra publishes these separately as positiveNotes/negativeNotes), reviewer, date, and a lexicon sentiment in [-1, 1] (toggleable).