Trustpilot Reviews Scraper

Export Trustpilot reviews to JSON, CSV, or any downstream tool — no limits, no silent failures. Scrapes public company reviews and delivers structured data via the Apify API, Make, Zapier, n8n, or Google Sheets.

Last verified working: June 2026 · Schema version: 1.0.0

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Why this scraper?

Most Trustpilot scrapers have two fatal flaws. This one doesn't.

1. Bypasses the ~200-review / page-10 wall. Trustpilot limits naive scrapers to roughly 10 pages (~200 reviews) per URL. This actor uses star-rating segmentation — scraping each star band independently — to return hundreds or thousands of reviews per company, not just the first 200.

2. Never silently fails. If a run produces zero results for a valid domain, the actor exits with a non-zero code and a clear error message. Competing actors return an empty dataset with a "success" status. You'd never know something went wrong.

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Input

Field	Required	Default	Description
companyDomains	Yes (or startUrls)	—	e.g. ["amazon.com", "nike.com"]
startUrls	Optional	—	Direct Trustpilot review URLs
maxReviews	No	0 (all)	Per-company review cap. 0 = up to 50,000
sortBy	No	recency	recency or relevance
language	No	all	ISO 639-1 code, e.g. en, de
starRatings	No	[] (all)	e.g. [1, 2] to scrape low-star reviews only
includeCompanyProfile	No	false	Also push a company summary row
proxyConfiguration	No	Residential	Apify proxy settings

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Output fields

Every review row contains these 22 fields. Missing values are null — never silently dropped.

Field	Type	Description
reviewId	string	Trustpilot's unique review ID
companyDomain	string	e.g. amazon.com
companyName	string	Display name from Trustpilot
reviewUrl	string	Direct link to the review
reviewTitle	string | null	Review headline
reviewText	string | null	Full review body
rating	integer	1–5 stars
reviewLanguage	string | null	ISO 639-1 language code
reviewDate	ISO 8601 datetime	When the review was published
experienceDate	ISO 8601 date | null	Date of the reported experience
isVerified	boolean	Trustpilot verified purchase badge
reviewerName	string | null	Reviewer display name
reviewerCountry	string | null	ISO 3166-1 country code
reviewerProfileUrl	string | null	Trustpilot profile link
reviewerReviewCount	integer | null	Total reviews by this person
likesCount	integer	Helpful votes on this review
companyReply	string | null	Company's response text
companyReplyDate	ISO 8601 datetime | null	When the company replied
isEdited	boolean	Whether the review was edited after posting
sourcePage	integer	Pagination page number
scrapedAt	ISO 8601 datetime	When this row was extracted
schemaVersion	string	1.0.0 — for pipeline compatibility

When includeCompanyProfile is enabled, one additional row per company is pushed with recordType: "company" containing the overall rating, total review count, trust score, and categories.

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Pricing

Charged per review successfully pushed — you only pay for results, never for retries or failures.

Volume	Cost
100 reviews	~$0.50
1,000 reviews	~$5.00
10,000 reviews	~$50.00

The actor startup event is charged at a negligible flat fee per run. Company profile rows are charged separately and only when includeCompanyProfile is enabled.

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How to export all Trustpilot reviews to CSV

1. Run the actor with your domain list and desired maxReviews.
2. In the Apify Console, open the Dataset tab and click Export → CSV.
3. Or hit the API directly: GET https://api.apify.com/v2/datasets/{datasetId}/items?format=csv

How to get more than 200 Trustpilot reviews

The page-10 cap is a Trustpilot UI limitation per URL. Set maxReviews to your target (e.g. 1000) and leave starRatings empty. The actor automatically segments by star rating, giving each band its own independent 10-page window — returning up to ~1,000 reviews per company in a single run.

How to scrape only 1-star or negative Trustpilot reviews

Set starRatings to [1] or [1, 2]. Only those star bands will be scraped, making runs faster and cheaper when you only need critical reviews for sentiment analysis or churn research.

Trustpilot API alternative

This actor delivers Trustpilot review data without requiring access to Trustpilot's official (paid) Data Solutions API. It reads publicly available review pages — the same data any visitor sees.

How to monitor competitor reviews on Trustpilot

Feed a list of competitor domains and schedule the actor weekly. Connect the output to Google Sheets via the Apify → Google Sheets integration, or route it through Make or n8n for automated dashboards and alerts.

How to track brand reputation with Trustpilot data

Combine rating, reviewDate, and reviewText to track NPS trends over time. Pipe the output to a sentiment analysis step (e.g. via the Claude API or OpenAI) to quantify reputation shifts across any time window.

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Integrations

Works out of the box with:

• Apify API — fetch results as JSON, CSV, XLSX, XML
• Make (formerly Integromat) — Apify module available
• Zapier — Apify Zap available
• n8n — Apify node available
• Google Sheets — via Apify's native Google Sheets integration

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Legal & ethics

This actor scrapes only public review data visible to any web visitor without authentication. Users are responsible for compliance with Trustpilot's Terms of Service, GDPR (reviewer names and countries are personal data under EU law), and any applicable local regulations. Do not use the output for spam or unsolicited contact with reviewers.

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Changelog

Date	Version	Notes
2026-06-26	0.1	Initial release — star-filter segmentation, 22-field schema, PPE charging