CFPB Consumer Complaints Search - 4M+ Financial Company Complaints

Search the Consumer Financial Protection Bureau (CFPB) complaints database. Access millions of consumer complaints against banks, credit card companies, mortgage lenders, debt collectors, and other financial institutions.

Use Cases

• Compliance teams -- monitor complaint trends against your company or competitors
• Fintech companies -- identify pain points in financial services for product development
• Investors -- assess company reputation risk through complaint volume and patterns
• Journalists -- investigate consumer protection issues by company, product, or region
• Attorneys -- find patterns of consumer harm for class action or regulatory research
• Lead generation -- identify consumers with unresolved financial complaints

Features

• Full-text search across all complaint fields
• Filter by company, product, issue, state, and date range
• Consumer narratives (written complaint descriptions) when available
• Company response and timeliness data
• 2+ million complaints in the database
• No API key required -- uses the free public CFPB API
• Export to CSV, JSON, Excel, or use via Apify API

Input Parameters

Parameter	Type	Description
searchTerm	string	Full-text search (e.g. "unauthorized charges")
company	string	Company name (e.g. "WELLS FARGO & COMPANY")
product	string	Product category (e.g. "Mortgage", "Credit card")
issue	string	Issue type (e.g. "Incorrect information on your report")
state	string	US state code (e.g. "CA", "NY")
dateFrom	string	Start date (YYYY-MM-DD)
dateTo	string	End date (YYYY-MM-DD)
hasNarrative	boolean	Only complaints with consumer narrative
maxResults	integer	Maximum results (default: 100)

Example Output

{
  "complaintId": "9603379",
  "dateReceived": "2024-07-24",
  "product": "Mortgage",
  "subProduct": "Conventional home mortgage",
  "issue": "Trouble during payment process",
  "subIssue": "Payment process",
  "companyName": "WELLS FARGO & COMPANY",
  "companyResponse": "Closed with explanation",
  "state": "IN",
  "zipCode": "46375",
  "submittedVia": "Web",
  "timely": "Yes",
  "consumerNarrative": "I submitted a payment through..."
}

Product Categories

Common product filters: Mortgage, Credit card, Credit reporting, Student loan, Vehicle loan, Checking/savings, Money transfer, Debt collection, Payday loan, Prepaid card.

Output Fields

Each complaint record includes:

Field	Description
complaintId	Unique CFPB complaint identifier
dateReceived	Date the complaint was received
product	Financial product category
subProduct	Product subcategory
issue	Primary issue reported
subIssue	Issue subcategory
companyName	Company the complaint is about
companyResponse	How the company responded (e.g., "Closed with explanation")
timely	Whether the company responded within time limits
consumerDisputed	Whether the consumer disputed the response
state	Consumer's US state
zipCode	Consumer's ZIP code
submittedVia	Submission channel (Web, Phone, Referral, etc.)
consumerNarrative	Full written complaint text (when available)
dateSentToCompany	When the complaint was forwarded to the company

Data Source

All data comes from the CFPB Consumer Complaint Database, the official U.S. government source for consumer financial complaints. Updated daily. Over 2 million complaints dating back to 2011.

Integrations

Connect CFPB complaint data to your workflow with integrations: Slack, Google Sheets, Airtable, Zapier, Make, GitHub, and more. Or use the Apify API to access results programmatically in any language.

Schedule runs daily or weekly to monitor new complaints as they're filed.

Pricing

Pay-per-result pricing keeps costs predictable. Free tier available for testing. See the Pricing tab for current rates.

FAQ

Q: How current is the data? A: Data comes directly from CFPB's live API. New complaints typically appear within 15 days of submission.

Q: Can I get the full complaint narrative? A: Yes -- set hasNarrative to true to only return complaints with written consumer descriptions. About 25% of complaints include narratives.

Q: How do I search for a specific company? A: Use the company field with the company's official name (e.g., "BANK OF AMERICA, NATIONAL ASSOCIATION"). Partial matches work.

Q: What products can I filter by? A: Mortgage, Credit card, Credit reporting, Student loan, Vehicle loan, Checking/savings, Money transfer, Debt collection, Payday loan, Prepaid card, and more.

Q: Is there a limit on results? A: Set maxResults up to 10,000 per run. For larger datasets, use date ranges to paginate.

More Public Data Tools

This actor is part of a collection of 30 public data scrapers. All free to try, all on Apify:

• SEC EDGAR Company Filings -- 10-K, 10-Q, 8-K, insider trading for all public companies
• FEC Campaign Finance -- 50M+ individual donations, PACs, candidate fundraising
• IRS 990 Nonprofit Search -- Revenue, expenses, CEO pay for 2M+ nonprofits
• openFDA Drug Recalls -- Adverse events, recalls, drug labels
• U.S. Census ACS -- Demographics, income, housing for any geography
• BLS Economic Data -- CPI, unemployment, wages, JOLTS
• USDA FoodData Central -- 300K+ foods with full nutrition facts
• YellowPages Scraper -- US business leads with emails

See all 30 actors →