Atlassian, Zoom & Zendesk Marketplace Apps Tracker

Search, rank and monitor apps across three SaaS integration marketplaces in one run: the Atlassian Marketplace (Jira, Confluence, Bitbucket), the Zoom App Marketplace and the Zendesk Marketplace. Every app comes back in one unified schema: name, vendor, categories, installs, rating, review count, pricing, latest version and release date, hosting and URL.

New: one row per vendor (outputLevel: "vendors") with the vendor's complete app portfolio, total installs and reviews, Atlassian partner tier (Platinum / Gold / Silver), website domain and HQ country, plus vendor-level change alerts. Also new: a market report per niche (marketReportOnly) — total installs, install concentration, ratings, pricing mix, Cloud / Data Center / Server availability, release freshness, top vendors and weak or stale incumbents to beat. Plus app reviews with vendor responses (Atlassian full history, Zendesk latest reviews) and an app watchlist — paste app keys or URLs and track exactly those apps and their new reviews.

New: review insights (includeReviewInsights: true) — one row per app that says what Jira, Confluence and Zendesk admins complain about and what they love: complaint themes (bugs, broke after update, cloud migration & feature parity, pricing & licensing, vendor support, performance, setup...) with quotes, praise themes, feature requests, the rating trend, Cloud vs Data Center vs Server ratings and the vendor's response rate, plus a side-by-side comparison of competing apps.

Turn on monitor mode and each run is compared with the previous one. You get new apps, install jumps, new reviews, rating moves, rank changes, new versions, price changes and renames, so a daily schedule becomes a marketplace alert feed.

No login, no API key, no browser. The Actor reads each marketplace's public JSON endpoints, so it's fast and cheap.

Why this one?

• Three marketplaces, one schema. Other Store actors scrape a single marketplace each. Here one keyword (e.g. "crm") returns the matching apps from Atlassian, Zoom and Zendesk side by side, with the same field names.
• Monitor mode built in. outputMode: "new" returns only apps never seen before. "changed" adds installs-up / installs-down (with % threshold), reviews-up, rating-up / rating-down, rank-up / rank-down, entered-list, new-version, price-change and renamed.
• Install counts. Atlassian and Zendesk publish install counts; you get installs, installsChange and installsChangePct between runs, which is the best public proxy for app traction.
• Whole marketplaces when you need them. All ~3,900 Zoom apps and ~1,750 Zendesk apps in about a minute; Atlassian top lists by popular, trending, newest or top-grossing.
• Strict keyword matching. Marketplace full-text search returns loosely related apps. Strict mode keeps only apps that actually contain your keywords.
• Reviews included. includeReviews adds every matched app's reviews as extra rows: stars, text, date, hosting, helpful votes and the vendor's public response. Filter to critical reviews (maxReviewRating: 2), recent ones (reviewsSince) or only unanswered ones in the dataset. In monitor mode you get only reviews posted since the last run.
• Watchlist by key or URL. apps accepts Atlassian app keys (is.origo.jira.tempo-plugin), Atlassian / Zendesk marketplace URLs, or atlassian:<id> / zendesk:<id>.
• Vendor view (account list). outputLevel: "vendors" turns matched apps into one row per vendor and loads its whole portfolio on that marketplace, not just the apps that matched: appCount, totalInstalls, totalReviews, weighted averageRating, topApp, categories, products, paid vs free apps, latest release, and the public profile — Atlassian partnerTier, website / websiteDomain, HQ city / state / country, description, trust center and support URL, Cloud Fortified and bug-bounty app counts; Zendesk website and country. Monitor it to catch new-app, app-removed, installs-up, reviews-up, rating-up/down and partner-tier-change.
• Niche market reports. includeMarketReport / marketReportOnly add one market-report row per marketplace × keyword / category: apps and vendors, total and median installs, install concentration (top app / top 3 / top 10 share), average and review-weighted rating, rating distribution, pricing mix and paid share, Zendesk price p25 / median / p75, Atlassian Cloud / Data Center / Server availability, release freshness (share updated in 90 / 365 days, abandoned for 2+ years), top vendors by apps and installs, weak incumbents (1K+ installs rated below 3.5) and stale incumbents (popular apps with no release for a year). With trackChanges: sinceLastRun (new apps, installs change %, fastest growing apps).
• Review insights & competitor comparison (new). includeReviewInsights adds one recordType: "review-insights" row per Atlassian / Zendesk app from its newest reviews (insightReviewsPerApp, default 100): rating distribution and trend (last 90 days vs older), 11 complaint themes tuned for Jira / Confluence / Zendesk apps (bugs, broke after update, cloud migration & feature parity, performance, pricing & licensing, vendor support, setup & configuration, usability, permissions & security, integration & sync, reporting & export) with example quotes, 9 praise themes, feature requests, top complaint phrases, ratings by hosting (byHosting, weakHosting = a hosting type rated 0.7+ stars below the others) and the vendor's response rate incl. unanswered negative reviews. With 2+ apps a review-comparison row benchmarks them per 100 reviews: relative weaknesses and strengths. Other Atlassian review scrapers give you raw text; this tells you where a competitor is beatable.
• Correct star ratings. Atlassian moved from 4 to 5 stars in 2026, but older reviews keep their 4-star value in the API. Review rows convert them the way Atlassian's own average does (×1.25, so rating always uses 5 stars; originalStars and ratingScale keep the raw value). Without this, a 4.5★ app looks like 3.6★ in its own reviews.
• No contact harvesting. Vendor emails and reviewer names are deliberately not exported.

Use cases

• SaaS partnership / integrations teams: see which tools already integrate with Jira, Zoom and Zendesk in your category, who builds them, and how many installs they have.
• Competitive intelligence: track competitors' apps across ecosystems daily: install growth, new reviews, rating changes, new releases, price changes.
• Marketplace vendors (ISVs): watch your own listings and your category rank for your main keywords, and get alerted when a new competitor app launches.
• B2B sales & lead generation: vendors that ship a Jira, Zoom or Zendesk app are a well-defined account list. The vendor view gives one row per company with website domain, HQ country, partner tier and portfolio size — ready for CRM enrichment (company data only, no personal emails or phones).
• Atlassian partner & M&A research: list every Platinum / Gold vendor in a category with total installs and app count, and see who just launched a new app.
• Product & customer success teams: collect competitors' 1–2★ reviews to find feature gaps and switching triggers ("we are looking for another solution"), and see how their vendors respond.
• Investors & market research: size app categories, spot fast-growing apps (install velocity) and long-unmaintained ones (daysSinceRelease).
• Competitor teardown for Atlassian vendors: search your category with includeReviewInsights and see in one table which competitor's Cloud edition is rated worse than its Data Center edition, who leaves negative reviews unanswered, and what everybody praises (the bar you must meet).
• Should we build a Jira / Zendesk app? One marketReportOnly run per keyword tells you how big the niche is, whether one vendor owns it (top-3 install share), whether users are unhappy (weak incumbents) and whether the leaders still ship updates (stale incumbents) — before you write a line of code.

Input

Field	Description
marketplaces	Any of atlassian, zoom, zendesk (default: all three)
keywords	Search terms, e.g. "crm", "time tracking", "ai assistant"
strictSearch	Keep only apps containing every keyword (default true)
categories	Atlassian category name ("Time tracking", "Project management"), Zoom slug (crm, productivity, customer-service), Zendesk category ("CRM", "Reporting")
vendors	Vendor filter, e.g. "Tempo", "HubSpot". Used alone, it returns that vendor's apps on every marketplace
apps	Watchlist: Atlassian app keys / URLs, Zendesk app URLs, or atlassian:<id> / zendesk:<id>. Always output; used alone, only these apps are returned
maxResultsPerQuery	Max apps per query per marketplace (default 100, max 5,000)
atlassianSort	Atlassian top list order: popular, trending, new, top-grossing, featured
atlassianProduct / atlassianHosting	e.g. jira + cloud
zendeskProduct	support, sell or chat
pricing	free or paid (Atlassian & Zendesk; Zoom has no public pricing and is skipped)
minReviews, minRating, minInstalls	Quality filters
outputLevel	apps (default, one row per app) or vendors (one row per vendor with its full portfolio and profile)
maxAppsPerVendor	Vendor view only: max portfolio apps loaded per vendor (default 100)
includeReviews	Also output reviews (Atlassian & Zendesk; Zoom reviews need a login)
maxReviewsPerApp, reviewSort, reviewsSince, maxReviewRating	Review limit (default 20), Atlassian order (recent / helpful), date and star filters
includeReviewInsights	One review-insights row per Atlassian / Zendesk app (complaint / praise themes, trend, Cloud vs Data Center ratings) + a competitor comparison row
insightReviewsPerApp	Newest reviews analysed per app for insights (default 100, max 1,000)
outputMode	all, new (never seen before) or changed (new + any change)
trackChanges	Add change fields in all mode too
minInstallsChangePct, minRankChange	Alert thresholds
stateKey	Monitor name: use one per schedule

Example: one CRM integration landscape across all three marketplaces:

{
  "keywords": ["crm"],
  "maxResultsPerQuery": 200
}

Example: daily alert of new or changed time-tracking apps for Jira Cloud and Zendesk:

{
  "marketplaces": ["atlassian", "zendesk"],
  "keywords": ["time tracking"],
  "atlassianProduct": "jira",
  "atlassianHosting": "cloud",
  "outputMode": "changed",
  "stateKey": "time-tracking-watch"
}

Example: everything a vendor has published:

{
  "vendors": ["HubSpot"]
}

Example: one row per vendor (account list) for Jira time-tracking apps, with weekly vendor alerts:

{
  "marketplaces": ["atlassian", "zendesk"],
  "keywords": ["time tracking"],
  "outputLevel": "vendors",
  "outputMode": "changed",
  "stateKey": "time-tracking-vendors"
}

Example: market report only — size the CRM-integration niche on all three marketplaces (no app rows charged):

{
  "marketplaces": ["atlassian", "zoom", "zendesk"],
  "keywords": ["crm"],
  "maxResultsPerQuery": 200,
  "marketReportOnly": true
}

Example: daily feed of new critical reviews for three competitor apps:

{
  "apps": [
    "is.origo.jira.tempo-plugin",
    "https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira",
    "https://www.zendesk.com/marketplace/apps/support/6536/user-data/"
  ],
  "includeReviews": true,
  "maxReviewRating": 2,
  "outputMode": "changed",
  "stateKey": "competitor-reviews"
}

Output

{
  "uid": "atlassian:1219004",
  "marketplace": "atlassian",
  "id": "1219004",
  "key": "com.soldevelo.apps.worklogs",
  "name": "Worklogs - Time Tracking, Time Reports, Timesheets",
  "vendor": "SolDevelo",
  "vendorUrl": "https://marketplace.atlassian.com/vendors/1215650/soldevelo",
  "description": "This plugin will allow you to keep track of the time spent by your team members. ...",
  "url": "https://marketplace.atlassian.com/apps/1219004/worklogs-time-tracking-time-reports-timesheets",
  "categories": ["Time tracking", "Dashboard gadgets", "Reports", "Project management"],
  "products": ["jira"],
  "installs": 5338,
  "downloads": 24840,
  "rating": 4.51,
  "reviewCount": 104,
  "pricing": "paid",
  "paymentModel": "atlassian",
  "latestVersion": "7.8.0",
  "lastReleaseDate": "2026-08-26",
  "daysSinceRelease": 40,
  "hosting": ["cloud"],
  "rank": 1,
  "query": "atlassian|search:time tracking",
  "isNew": false,
  "previousInstalls": 5011,
  "installsChange": 327,
  "installsChangePct": 6.5,
  "reviewsChange": 2,
  "changeTypes": ["installs-up", "reviews-up"],
  "scrapedAt": "2026-10-05T08:00:00.000Z"
}

Review rows (recordType: "review", see the Reviews dataset view):

{
  "recordType": "review",
  "marketplace": "atlassian",
  "reviewId": "5ae1d3ae87ac7129b88e9f89",
  "appKey": "is.origo.jira.tempo-plugin",
  "appName": "Timesheets by Tempo - Jira Time Tracking",
  "vendor": "Tempo Software",
  "rating": 1,
  "text": "Tempo is out of order day-to-day. ... We are looking for another solution.",
  "reviewDate": "2026-09-16",
  "hosting": "cloud",
  "helpfulVotes": 3,
  "totalVotes": 3,
  "hasVendorResponse": true,
  "vendorResponse": "Thanks for the feedback and we're sorry for the errors you experienced. ...",
  "reviewUrl": "https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?reviewId=5ae1d3ae87ac7129b88e9f89",
  "isNewReview": true
}

Vendor rows (outputLevel: "vendors", recordType: "vendor", see the Vendors dataset view):

{
  "recordType": "vendor",
  "marketplace": "atlassian",
  "vendorId": "6558",
  "vendor": "Tempo Software",
  "vendorUrl": "https://marketplace.atlassian.com/vendors/6558/tempo-software",
  "partnerTier": "platinum",
  "website": "http://www.tempo.io",
  "websiteDomain": "tempo.io",
  "city": "Burlington",
  "state": "Massachusetts",
  "country": "United States of America",
  "trustCenterUrl": "https://trust.tempo.io/",
  "supportUrl": "https://help.tempo.io/",
  "appCount": 29,
  "portfolioComplete": true,
  "totalInstalls": 114984,
  "totalReviews": 2374,
  "averageRating": 4.25,
  "topApp": { "name": "Timesheets by Tempo - Jira Time Tracking", "installs": 26561, "rating": 4.13, "reviewCount": 898 },
  "categories": ["Project management", "Reports", "Charts & diagramming", "..."],
  "products": ["jira", "confluence"],
  "hosting": ["cloud", "server", "datacenter"],
  "paidApps": 22,
  "freeApps": 7,
  "cloudFortifiedApps": 12,
  "bugBountyApps": 13,
  "programsCheckedApps": 18,
  "latestReleaseDate": "2026-10-05",
  "matchedApps": ["Timesheets by Tempo - Jira Time Tracking"],
  "apps": [{ "id": "6572", "name": "Timesheets by Tempo - Jira Time Tracking", "installs": 26561, "rating": 4.13, "cloudFortified": true, "...": "..." }]
}

In monitor mode vendor rows add changeTypes (new, new-app, app-removed, installs-up/down, reviews-up, rating-up/down, partner-tier-change), newApps, removedApps, previousAppCount, totalInstallsChange(Pct), reviewsChange and previousPartnerTier. cloudFortifiedApps / bugBountyApps are counted over the programsCheckedApps shown on the vendor page (its first 18 apps).

Market report row (recordType: "market-report", real numbers for Atlassian keyword "crm", shortened):

{
  "recordType": "market-report",
  "marketplace": "atlassian",
  "query": "atlassian|search:crm",
  "appsAnalyzed": 43,
  "vendorCount": 28,
  "totalInstalls": 13970,
  "top3InstallShare": 0.547,
  "reviewWeightedRating": 4.51,
  "pricingMix": { "paid": 35, "free": 8 },
  "hostingMix": { "apps": 43, "cloud": 40, "datacenter": 5, "server": 10, "cloudShare": 0.93, "datacenterShare": 0.116, "releaseDatesVerified": 25 },
  "releaseFreshness": { "medianDaysSinceRelease": 24, "releasedLast90Days": 0.65, "releasedLast365Days": 0.8, "notUpdatedOver2Years": 0.05 },
  "topVendorsByInstalls": [{ "vendor": "Appfire", "installs": 3336, "installShare": 0.239, "apps": 1 }],
  "weakIncumbents": [],
  "staleIncumbents": [],
  "sinceLastRun": {
    "newApps": 2,
    "newAppNames": ["Mria CRM", "CRM Salesforce Integration for Jira"],
    "installsChangePct": 4.3,
    "fastestGrowing": [{ "name": "HubSpot CRM Integration for Jira", "installs": 372, "installsChangePct": 25.3 }]
  }
}

sinceLastRun appears with trackChanges or a monitor outputMode (illustrative values above from a test with an edited snapshot). Zendesk reports add priceFromUsd (p25 / median / p75 of the cheapest paid plan) and newAppsLast365Days; Zoom reports add mcpServerApps and fedRampApps (Zoom has no installs or pricing). All reports are also saved to the MARKET_REPORT record.

App rows have recordType: "app". Marketplace-specific fields: Zendesk adds priceFrom (USD), priceUnit (per_agent, per_account…), thirdPartyPricingUrl, publishedAt and marketingOnly; Zoom adds zoomUsage, hasMcpServer and fedRampAuthorized (Zoom does not publish installs or pricing). Change fields appear when outputMode is new / changed or trackChanges is on. A run summary is saved to the SUMMARY record in the key-value store.

Review insights: why admins leave a competitor

Input (Jira checklist apps, Atlassian + Zendesk):

{
  "marketplaces": ["atlassian", "zendesk"],
  "keywords": ["checklist"],
  "maxResultsPerQuery": 4,
  "includeReviewInsights": true,
  "insightReviewsPerApp": 200
}

Real results (October 2026, newest 200 reviews per app):

App	Rating (sample)	1-2★ share	Ratings by hosting	Top complaint (1-3★)	Vendor answered 1-2★
Smart Checklists for Jira (TitanApps)	4.69	6.7%	Cloud 4.63 · DC 4.91 · Server 4.69	bugs & errors	66.7%
Checklists for Jira (Pro) by HeroCoders	4.76	6%	Cloud only	bugs & errors	58.3%
Checklists for Jira (Enterprise) by HeroCoders	4.26	18.2%	Cloud 3.95 · Server 4.47 · DC 5.0	bugs, cloud migration & feature parity	65.4% (9 unanswered)
Multiple Checklists for Jira (SolDevelo)	4.87	3.4%	Cloud 4.84	vendor support (1)	100%

The comparison row flags the Enterprise edition as weak in bugs (6.3 per 100 reviews vs a peer median of 2) and cloud migration / feature parity (4.2 vs 0), while "great vendor support" is the most praised theme for every app — the bar a new checklist app must meet.

Each insights row also has topPraise, featureRequests (with quotes), topPhrases (common 2-word phrases in 1-2★ reviews), byMonth and ratingTrend. Everything is rule-based (keyword themes), so it is transparent and repeatable; read the quotes before you act on a theme.

Pricing

Pay per result, no subscription: $2 per 1,000 apps returned, $1 per 1,000 reviews (only when includeReviews is on), $5 per 1,000 vendor rows in the vendor view (each row includes the vendor's full portfolio and profile; portfolio apps are not charged separately), and $0.02 per market-report row (only with includeMarketReport / marketReportOnly; with marketReportOnly apps are not charged, and empty reports are never charged). Review insights cost $0.01 per app (plus $0.01 for the comparison row); the reviews read for them are not charged.

A 3-marketplace keyword landscape of ~200 apps costs about $0.40. In new / changed mode you pay only for apps that are new or changed, so a daily monitor usually costs cents per month.

Scheduling a monitor

1. Set outputMode to changed (or new) and give the monitor a stateKey.
2. Run it once. The first run is the baseline and returns everything.
3. Create an Apify Schedule (e.g. daily). Later runs return only what changed. Connect a webhook, Slack or email integration to get alerts.

FAQ

Can I scrape Atlassian Marketplace reviews? Yes. Turn on includeReviews. Atlassian reviews come with the full history (thousands per app), newest or most helpful first, including the vendor's response.

Are Zoom App Marketplace reviews supported? No. Zoom only shows reviews to signed-in users, and this Actor uses public data only. Zoom ratings and rating counts are still included in the app rows.

Why are there only a few Zendesk reviews per app? The Zendesk Marketplace publishes only the latest written reviews for each app (usually up to 5); the full rating breakdown is in the app row (rating, reviewCount).

How do I track one specific app? Put its Atlassian app key or marketplace URL into apps. You don't need keywords; only the watched apps are returned.

Can I get one row per vendor instead of per app? Yes. Set outputLevel to vendors. Matched apps are grouped by vendor and each vendor's full portfolio on that marketplace is loaded (Atlassian vendor API, the full Zendesk catalog; Zoom by company-name search). Atlassian rows also include the partner tier, website, HQ location, trust center and Cloud Fortified app count.

How do I list all Atlassian Platinum partners in a category? Run a keyword or category with outputLevel: "vendors" and filter the dataset by partnerTier = platinum. To follow specific companies, put their names in vendors.

Do vendor rows include emails or phone numbers? No. Only company-level public data (website, domain, city/country, partner tier). Contact emails and phones shown on vendor pages are deliberately not exported.

How do I size a niche on the Atlassian Marketplace? Set marketReportOnly: true, your keyword(s) or category, and maxResultsPerQuery 200+. You get one row per marketplace with total installs, how concentrated they are, ratings, pricing, hosting availability and weak / stale incumbents. Add trackChanges and a schedule to see new apps and install growth week by week.

How is the Cloud / Data Center / Server mix calculated? Atlassian's API reports deployment only for each app's latest version, so the Actor re-runs the same search filtered to each hosting type and counts how many of the matched apps appear (hostingMix). It is a close approximation (checked against per-app version data). Release dates in reports are re-verified per app, because search results sometimes carry an outdated version.

How do I find what users dislike about a competing Jira app? Set includeReviewInsights: true and put the app's key or URL into apps (or search the category). You get complaint themes with quotes, praise themes, feature requests, the rating trend and the hosting type (Cloud / Data Center / Server) users rate worst. Raise insightReviewsPerApp (e.g. 500) for a bigger sample. You don't need includeReviews for it.

Why do some Atlassian reviews show a rating of 3.75 or 1.25? They were written on Atlassian's old 4-star scale. The Actor converts them like Atlassian's own average rating (×1.25); originalStars and ratingScale keep the raw value. The maxReviewRating filter uses whole stars (a 3.75 counts as 3).

Are reviewer names exported? No. Reviews include stars, text, date and votes, but not the reviewer's name or avatar.

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