Trustpilot / G2 / Capterra Complaint Miner

Cluster recurring complaints from public or buyer-authorized review inputs, compare competitors, measure review velocity where calculable, and preserve source-linked evidence. SaaS product, support, customer-success, competitive-intelligence, and positioning teams. Turn recurring review complaints into evidence-backed product, support, and positioning priorities without losing the source record.

What it does

This Actor normalizes the supported evidence into a default Apify dataset and keeps the original source reference with each buyer-visible result. Its buyer-value event is enriched-record; it uses Apify pay-per-event pricing, so inspect the current Pricing tab and begin with a small validation run.

Supported sources and boundary

• buyer-supplied review records
• buyer-supplied public or authorized review URLs where access is permitted

Only the sources and buyer inputs listed above are supported. The Actor does not bypass login, CAPTCHA, paywalls, robots restrictions, private APIs, or any other access control. It is an independent tool and is not affiliated with the named source platforms or authorities.

Inputs

• startUrls — Public or buyer-authorized review URLs; no platform-wide scraping is claimed.
• reviewRecords — Optional buyer-supplied review records for clustering.
• watchlistTerms — Products, competitors, or complaint themes to compare.

Existing saved-task fields remain accepted for backward compatibility. Use Apify's maximum run-charge limit for any live validation run.

Buyer-ready output

• platform
• companyOrProduct
• rating
• reviewDate
• complaintTheme
• severity
• evidenceSnippet
• sourceUrl
• reviewVelocity
• confidence
• recommendedAction

Every output preserves source provenance where the input or public source provides it. Unsupported sources return an explicit boundary error instead of an invented record.

First run

{
    "sourceMode": "sample",
    "reviewRecords": [],
    "maxItems": 1
}

The bundled first-run example is a labelled deterministic demonstration, not proof of current live coverage:

{
    "evidenceType": "deterministic_demo",
    "platform": "buyer_supplied_review",
    "complaintTheme": "setup complexity",
    "severity": "medium",
    "recommendedAction": "Review onboarding evidence before prioritizing a fix"
}

API, dataset, schedules, and webhooks

Use the Apify API or default dataset for programmatic retrieval. Save an input as an Apify task to schedule recurring runs. If the current input schema exposes webhookUrl, it can notify a buyer-controlled endpoint after a completed run; otherwise use Apify webhooks for the task or run.

Common use cases

• Build a source-linked internal review queue.
• Compare repeated signals across a buyer watchlist.
• Export normalized JSON or CSV for an approved downstream workflow.

Limitations and responsible use

The Actor is independent and not affiliated with Trustpilot, G2, or Capterra. It does not bypass login, CAPTCHA, paywalls, access controls, robots restrictions, or anti-bot protections.

Support

Include the Actor run ID, the input field names (not secrets), an example source URL when authorized, and the observed output field when contacting Zentra support. Check the current Pricing and API tabs before production-scale runs.