Financial Complaint Monitor — CFPB, Summarized

CFPB's Consumer Complaint Database has 17.5 million+ complaints against banks, lenders, credit bureaus, and fintechs — free, public, no key. The raw data is a chore to search by hand, and the search itself has a real gotcha: it needs the exact legal name on file ("EQUIFAX, INC.", not "Equifax") or it silently returns nothing.

This actor resolves an approximate company name automatically (using CFPB's own internal suggest endpoint — the same one their site uses), then summarizes the result into the thing a buyer actually wants: volume, top issues, and how the company actually resolves complaints.

The product is the summary, not the raw list

A row per company, not a row per complaint:

{
  "queriedAs": "Equifax",
  "resolvedCompanyName": "EQUIFAX, INC.",
  "windowDays": 90,
  "totalComplaintsOnFile": 493786,
  "totalComplaintsInWindow": 100,
  "timelyResponseRate": 100,
  "topIssues": "Incorrect information on your report (29); Investigation took more than 30 days (14)",
  "responseBreakdown": "Closed with explanation: 61; In progress: 22; Closed with non-monetary relief: 17"
}

responseBreakdown is the finding most buyers actually want: what fraction of complaints get real relief versus a form-letter close.

Quick start

{ "companies": ["Equifax", "Wells Fargo"], "daysBack": 90 }

The default output is one comparable company profile per name. Start with totalComplaintsInWindow, topIssues, and responseBreakdown; use resolvedCompanyName to verify that CFPB matched the legal entity you intended.

Typical uses

• Fintech reputation monitoring — track your own complaint volume and resolution outcomes over time.
• Investor / insurer due diligence — check a financial company's complaint profile before an investment or underwriting decision.
• Competitive intelligence — compare your complaint volume and top issues against a named competitor.
• Class-action / legal research — a spike in a specific issue category is a real signal worth investigating.

Pricing

$3.00 / 1,000 results ($0.003 per company profile).

⚠️ Read before you act

• totalComplaintsOnFile is all-time; totalComplaintsInWindow and the topic breakdown reflect only daysBack. Don't confuse the two — the all-time number is context, not what's summarized.
• Company-name resolution takes the FIRST suggestion CFPB's own endpoint returns. For an ambiguous name, verify resolvedCompanyName matches who you meant — a large financial group can have multiple similarly-named filing entities.
• This is complaint volume, not confirmed wrongdoing. A complaint is a consumer's account of what happened, not an adjudicated finding.

FAQ

• Do I need to know the exact company name? No — type an approximate name ("Equifax") and it resolves to CFPB's exact filing name automatically, the same way typing into CFPB's own website works.
• What if my company isn't found? Either it's not in CFPB's data (CFPB only covers regulated financial products), or the name needs to be shorter/differently spelled — check the problems report for the exact reason.
• How far back can I search? Up to 5 years (daysBack up to 1825).

Related actors

• Recall Exposure Monitor — the same "official complaint/incident database, summarized" pattern, for CPSC consumer product recalls.
• Sanctions Screening — another official-database company lookup, for OFAC/UN watchlists instead of consumer complaints.