It does not crawl all data when I enter multiple links

Hey there,

Thank you very much for reaching out. Can you please send your Run ID so that we can investigate what went wrong there? If you do not want to share it publicly, you can close this issue and reopen it with the Run ID. In that way, it will be only shown between us.

Best

Hey again,

Closing the issue due to the inactivity. Feel free to open a new issue, whenever you are in need.

Best

zAsbaaqSHnGIlrRi6

can you please confirm that you received my response?

Hey again!

Yes we have received your response, and the Engineering team has already started the investigation.

Best

Hey again,

We just deployed a new version to resolve this problem. Can you please double-check if everything is working well for you?

Best

Can you please refund the usage credits I used so I can restart the crawl?

Hey again,

The refund can be only done by the Apify team. Please reach out to the Apify Support, and let them know about this issue. They will handle the rest.

For the Apify Team; we approve the refund. Please proceed.

Best

Hey again,

The refund can be only done by the Apify team. Please reach out to the Apify Support, and let them know about this issue. They will handle the rest.

For the Apify Team; we approve the refund. Please proceed.

Best

Hello,

Alina from Apify customer service suddenly disappeared when I asked for the refund. Can you please help me to get a refund or crawl the missing data?

Hey again!

That's sad to hear. Unfortunately, we do not (and cannot) scrape data on behalf of the users. We will contact the Apify team immediately, and let them know about this situation. I will keep the issue open and return when we get news from them.

Best

Hey, Zuzka from Apify, sorry for the delay, I will have the $13 refunded during tomorrow.

Thank you for your reply. Please note total credit that I spent for this crawl was $33. Not $13.

Closing the issue for tracking purposes on our end. You can continue with the conversation without a problem.

Hey Avci, We refunded the usage but not the rent as I supposed you would still use it, you wouldnt/didnt?

Hi Zuzka, I was hoping to try the platform but I was being charged both with rent and usage. I'd like to only pay for the usage that I'll make but not the rent during trial. As you'd remember, actor that I tried did not perform well so I'd like to try before paying the rent.

Kindly let us know asap. We would like to proceed.

Hello epctex,

I'm currently running the actor on the multiple links again. Can you please check in order not to have the same isssue again?

Hey Avci,

Let's continue with the conversation over the new issue you created. Closing this one.

Best

Hi Zuzka,

I would like to try the platform which was not possible until today. Therefore instead of offering credits for the usage and rent, I'd like to receive a refund. I tried the platform however the actor that I'm trying to use still did not provide what I needed. Therefore I would not need credits, I need the refund for the total payment I had done so far. Only actor that I benefited was for Apollo.

Zuzka?

Is everything resolved here?