TrustRadius Reviews Scraper - B2B Software Reviews, Pros & Cons

Scrape TrustRadius B2B software reviews by product name or URL and get every review as clean data:

• ⭐ Rating (out of 10), title, date and a link to the full review.
• ✅ Pros and cons as lists, plus use cases & deployment scope and likelihood to recommend.
• 👤 Reviewer job title, department, company, industry and company size (e.g. Manager in Marketing, Computer Software, 5001-10,000 employees), vetted-review flag and years of experience with the product.
• 📊 Product summary row: TrustRadius score, rating count, review count, star breakdown, reviews by company size, category, description and the TrustRadius Community Insights summary with top pros and cons.
• 🎯 Filters: star ratings (e.g. only 1-3 stars for complaints), reviewer company size (small, mid-size, enterprise), published since a date.
• 🔁 Monitor mode: schedule it and get only new reviews since the last run.

Type product names (HubSpot CRM, Jira, Notion), slugs (slack) or paste TrustRadius product URLs. No login, no cookies, no API key.

What you can do with it

• Competitive intelligence: read what customers praise and hate about your competitors, by company size and industry.
• Win/loss and churn research: pull only 1-3 star reviews to collect complaints and switching reasons.
• Product marketing: mine pros and use cases for messaging, and find quotes from your own happy customers.
• Sales enablement: build battlecards from competitor cons for enterprise vs SMB buyers.
• Review monitoring: get new reviews of your product every week in Slack, Sheets or your CRM.
• AI agents and LLMs: ask an assistant to summarise the top complaints about a tool and it calls this Actor for live reviews.

Input

Field	Description
products	Product names, TrustRadius slugs or product URLs, one per line.
maxReviewsPerProduct	Default 20, newest first. 0 = all.
starRatings	Optional: 1-5 stars (1 star = rating 1-2 ... 5 stars = rating 9-10).
companySizes	Optional: small (1-50), medium (51-1,000), large (1,001+).
reviewsSince	Optional date YYYY-MM-DD.
includeProductSummary	One summary row per product (default on).
onlyNewReviews	Monitor mode: only reviews published since the last run.

{
  "products": ["HubSpot CRM", "Salesforce Sales Cloud", "https://www.trustradius.com/products/pipedrive/reviews"],
  "maxReviewsPerProduct": 50,
  "starRatings": ["1", "2", "3"],
  "companySizes": ["medium", "large"],
  "reviewsSince": "2025-01-01"
}

Output

Review row:

{
  "resultType": "review",
  "reviewId": "slack-2026-10-28-10-29-08-276",
  "productName": "Slack",
  "productSlug": "slack",
  "title": "Slack is a productivity hack",
  "rating": 10,
  "ratingScale": 10,
  "date": "2026-10-29T17:46:43.147Z",
  "url": "https://www.trustradius.com/reviews/slack-2026-10-28-10-29-08-276",
  "pros": ["Keeps side conversations about an account in one place", "Eliminates the need for more zoom meetings"],
  "cons": ["Notifications can get noisy, especially with so many integrations"],
  "useCases": "I manage a large bucket of accounts so I rely on Slack to collaborate with the rest of my team...",
  "likelihoodToRecommend": "If you rely on collaboration with others as part of your role, Slack is an absolute necessity...",
  "reviewerTitle": "Account Manager in Sales at TrustRadius (51-200 employees)",
  "reviewerCompany": "TrustRadius",
  "industry": null,
  "companySize": "51-200",
  "verification": "Vetted Review",
  "experience": "8 years of experience"
}

Product summary row:

{
  "resultType": "product",
  "slug": "slack",
  "name": "Slack",
  "trScore": 9,
  "ratingCount": 10281,
  "totalReviews": 643,
  "category": "Collaboration",
  "starBreakdown": { "5star": 516, "4star": 116, "3star": 10, "1star": 1 },
  "reviewsByCompanySize": { "medium": 281, "small": 216, "large": 146 },
  "insightsPros": ["Seamless integration with third-party applications", "User-friendly interface and ease of use"],
  "insightsCons": ["Potential for noise from excessive or poorly managed channels"]
}

Many reviewers post as Verified User; for them reviewerName is Verified User and the company is not shown, but job title, industry and company size usually are.

Use it from ChatGPT, Claude & AI agents

This Actor works as a tool for AI assistants through the Apify MCP server:

• Claude, ChatGPT, Cursor, VS Code, Windsurf: add this MCP server URL as a connector and sign in with your Apify account:

  https://mcp.apify.com/?tools=get_anything/trustradius-reviews-scraper
  

• Claude Desktop / Cursor config:

  { "mcpServers": { "apify": { "url": "https://mcp.apify.com/?tools=get_anything/trustradius-reviews-scraper" } } }
  

• REST / GPT Actions / LangChain: POST https://api.apify.com/v2/acts/get_anything~trustradius-reviews-scraper/run-sync-get-dataset-items?token=YOUR_TOKEN

Then ask, for example: "Get the 30 newest 1-3 star TrustRadius reviews of HubSpot CRM from mid-size companies and summarise the top 5 complaints."

How much will it cost?

Pay per result, no subscription:

Event	Price
Review	$3.00 per 1,000 reviews
Product summary row	$2.00 per 1,000 products
Actor start	$0.001 per run

100 reviews of one product cost about $0.30. Higher Apify plans get up to 30% off.

FAQ

Which products are covered? Any product with a TrustRadius reviews page; there are tens of thousands of B2B software products.

How are names matched? An exact TrustRadius slug wins; otherwise the most-reviewed search result whose slug contains your words. Check productSlug in the output, or paste the product URL to be exact.

Why is the TrustRadius score out of 10? TrustRadius rates on a 10-point scale; the star filter maps 1-5 stars to rating pairs (5 stars = 9-10).

Does it return the full review text? It returns everything shown in the review list: use cases, pros, cons and likelihood to recommend. Longer answers on the full review page (feature ratings, ROI, alternatives) are not included in this version.

Changelog

• 0.1 - First release: product names/slugs/URLs, star, company size and date filters, product summary row with Community Insights, monitor mode.

Support

Found a bug or need another field? Open an issue on the Issues tab and it will be looked at quickly.