🕵️‍♂️ TrustRadius Review Scraper

📌 Overview

The TrustRadius Review Scraper is an Apify Actor that crawls www.trustradius.com to extract detailed customer review data for a given software keyword. It’s ideal for gathering sentiment insights, pros/cons, and reviewer details across multiple pages.

---

🚀 Usage

1. Sign in to your Apify account.
2. Run the TrustRadius Review Scraper actor, supplying the JSON input below via the Apify platform.

---

🔧 Input

The actor expects a JSON object with these fields:

Field	Type	Required	Description
keyword	string	✅ Yes	The software/product keyword to search for (e.g., "slack").
page_limit	integer	❌ No	Number of pages of reviews to scrape. Defaults to 1 if omitted.
proxyConfiguration	object	❌ No	(optional) Configure Apify proxy. Helps avoid IP bans.
└─ useApifyProxy	boolean	❌ No	Set to true to use Apify’s proxy infrastructure.

📘 Example Input

{
  "keyword": "slack",
  "page_limit": 2,
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}

---

📤 Output

For each page scraped, the actor returns a single JSON object with these fields:

Field	Type	Description
url	string	The TrustRadius reviews URL that was scraped.
software_name	string	The keyword/software name (same as input).
overall_rating	string	Aggregate score (e.g., "9 out of 10").
community_insights	string	TrustRadius “Insights” summary for the product.
pros	string	Combined pros text extracted from reviews.
cons	string	Combined cons text extracted from reviews.
reviewer_info	array	List of individual reviewer details and their Q&A.

📝 Reviewer Info Object

Each element in reviewer_info has:

• full_name
• title
• job_type
• department
• company_name
• company_size
• review_author_image_url
• linkedin_profile_url
• full_review_info
  • href: link to the full review page
  • children: short title or snippet
• questions_answers: array of { question, answer } pairs extracted from structured review fields

---

📦 Example Output

{
  "url": "https://www.trustradius.com/products/slack/reviews/all?page=1",
  "software_name": "slack",
  "overall_rating": "9 out of 10",
  "community_insights": "TrustRadius Insights for Slack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.",
  "pros": "Ease of Communication: Users have praised Slack for its seamless communication features, allowing quick messaging and efficient collaboration among team members. Integration with Third-Party Apps: Reviewers value the platform's ability to integrate with various third-party apps and services, enhancing productivity and streamlining workflows. Customization Options: Customers appreciate the flexibility and customization options in Slack, such as setting notification preferences, creating private channels, utilizing emojis for interactive communication, sharing files seamlessly. Integration: Integration with project management tools and calendars is also commended for enhancing connectivity in workflows. Search Features: Users find the search functionality valuable for easily finding past messages and reference materials.",
  "cons": "Connectivity Issues: Users have experienced connectivity issues during huddles, resulting in audio problems and the need to rejoin meetings. Some users have reported ongoing challenges with maintaining a stable connection, impacting their overall meeting experience negatively. Search Functionality Limitations: Some users have suggested implementing a date range filter in Slack's search functionality for more efficient message retrieval. Reviewers have pointed out frustrations with the current search options, citing difficulties in finding specific information within the platform. User Interface Improvements: The user interface of Slack is considered in need of improvement for better usability according to reviewers. Users desire a more intuitive and visually appealing interface design that enhances navigation and overall user experience.",
  "reviewer_info": [
    {
      "full_name": "Ryan Montague",
      "title": "Sales Development Team Lead",
      "job_type": "Manager",
      "department": "Sales",
      "company_name": "Netgain Solutions",
      "company_size": "51-200 employees",
      "review_author_image_url": "https://media.trustradius.com/profile-photos/67f68277b99dab5f2fb58012/VEOQX52S274U.jpeg",
      "linkedin_profile_url": "https://www.linkedin.com/in/rmontague",
      "full_review_info": {
        "href": "https://www.trustradius.com/reviews/slack-2025-04-09-09-21-45",
        "children": "Slack is a must"
      },
      "questions_answers": [
        {
          "question": "Use Cases and Deployment Scope",
          "answer": "Inter-company messaging and notifications from other apps."
        },
        {
          "question": "Likelihood to Recommend",
          "answer": "Yes, I would recommend Slack for cross-team collaboration."
        }
      ]
    }
  ]
}

---

🆘 Support

For custom outputs, simplified formats, or bug reports, please contact:

📧 Email: support@getdataforme.com
🌐 Contact Form: https://getdataforme.com/contact/

Note: When emailing, include “custom support” in the subject line. Thank you!