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Support First Response Business Hours Report

Try for free

Compute first-response business duration and target due dates from normalized ticket exports and expanded work intervals. Flag incomplete calendars or response observations; export traceable evidence without support-system access.

Pricing

$0.25 / completed report

Rating

0.0

(0)

Developer

Gilad Ronen

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Bookmarked

Total users

Monthly active users

19 days ago

Last modified

Categories

Automation

You can access the Support First Response Business Hours Report programmatically from your own applications by using the Apify API. You can also choose the language preference from below. To use the Apify API, you’ll need an Apify account and your API token, found in API & Integrations in Apify Console.

Python

JavaScript

CLI

OpenAPI

HTTP

MCP

$echo '{
<  "snapshotId": "support-week-2026-10-02",
<  "asOf": "2026-10-02T12:00:00Z",
<  "responseObservation": {
<    "from": "2026-09-28T00:00:00Z",
<    "through": "2026-10-02T12:00:00Z",
<    "coverage": "complete"
<  },
<  "schedules": [
<    {
<      "scheduleId": "weekday-9-18",
<      "coverageStart": "2026-09-28T00:00:00Z",
<      "coverageEnd": "2026-10-06T00:00:00Z",
<      "coverage": "complete"
<    }
<  ],
<  "tickets": [
<    {
<      "sourceId": "helpdesk-export",
<      "ticketId": "0001",
<      "createdAt": "2026-10-01T17:30:00Z",
<      "firstReplyAt": "2026-10-02T09:30:00Z",
<      "scheduleId": "weekday-9-18",
<      "targetMinutes": 60
<    },
<    {
<      "sourceId": "helpdesk-export",
<      "ticketId": "0002",
<      "createdAt": "2026-10-02T09:00:00Z",
<      "firstReplyAt": "2026-10-02T10:15:00Z",
<      "scheduleId": "weekday-9-18",
<      "targetMinutes": 60
<    },
<    {
<      "sourceId": "helpdesk-export",
<      "ticketId": "0003",
<      "createdAt": "2026-10-02T11:30:00Z",
<      "firstReplyAt": null,
<      "scheduleId": "weekday-9-18",
<      "targetMinutes": 60
<    },
<    {
<      "sourceId": "helpdesk-export",
<      "ticketId": "0004",
<      "createdAt": "2026-10-02T11:00:00Z",
<      "firstReplyAt": null,
<      "scheduleId": "weekday-9-18",
<      "targetMinutes": 60
<    },
<    {
<      "sourceId": "helpdesk-export",
<      "ticketId": "0005",
<      "createdAt": "2026-10-02T09:00:00Z",
<      "firstReplyAt": null,
<      "scheduleId": "weekday-9-18",
<      "targetMinutes": 60
<    }
<  ],
<  "workIntervals": [
<    {
<      "scheduleId": "weekday-9-18",
<      "intervalId": "2026-09-28",
<      "start": "2026-09-28T09:00:00Z",
<      "end": "2026-09-28T18:00:00Z"
<    },
<    {
<      "scheduleId": "weekday-9-18",
<      "intervalId": "2026-09-29",
<      "start": "2026-09-29T09:00:00Z",
<      "end": "2026-09-29T18:00:00Z"
<    },
<    {
<      "scheduleId": "weekday-9-18",
<      "intervalId": "2026-09-30",
<      "start": "2026-09-30T09:00:00Z",
<      "end": "2026-09-30T18:00:00Z"
<    },
<    {
<      "scheduleId": "weekday-9-18",
<      "intervalId": "2026-10-01",
<      "start": "2026-10-01T09:00:00Z",
<      "end": "2026-10-01T18:00:00Z"
<    },
<    {
<      "scheduleId": "weekday-9-18",
<      "intervalId": "2026-10-02",
<      "start": "2026-10-02T09:00:00Z",
<      "end": "2026-10-02T18:00:00Z"
<    },
<    {
<      "scheduleId": "weekday-9-18",
<      "intervalId": "2026-10-05",
<      "start": "2026-10-05T09:00:00Z",
<      "end": "2026-10-05T18:00:00Z"
<    }
<  ],
<  "ticketsCsv": "",
<  "workIntervalsCsv": "",
<  "ticketColumns": {
<    "sourceId": "sourceId",
<    "ticketId": "ticketId",
<    "createdAt": "createdAt",
<    "firstReplyAt": "firstReplyAt",
<    "scheduleId": "scheduleId",
<    "targetMinutes": "targetMinutes"
<  },
<  "intervalColumns": {
<    "scheduleId": "scheduleId",
<    "intervalId": "intervalId",
<    "start": "start",
<    "end": "end"
<  },
<  "csvDelimiter": ","
<}' |
<apify call h_murdock/support-business-hours-evidence --silent --output-dataset

Support First Response Business Hours Report API through CLI

The Apify CLI is the official tool that allows you to use Support First Response Business Hours Report locally, providing convenience functions and automatic retries on errors.

Install Apify CLI

Using installation script (macOS/Linux):

$curl -fsSL https://apify.com/install-cli.sh | bash

Using installation script (Windows):

$irm https://apify.com/install-cli.ps1 | iex

Using Homebrew:

$brew install apify-cli

Using npm:

$npm install -g apify-cli

Other API clients include:

Support First Response Business Hours Report API in Python

Support First Response Business Hours Report API in JavaScript

Support First Response Business Hours Report OpenAPI definition

Support First Response Business Hours Report API

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