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Support First Response Business Hours Report

Try for free

Compute first-response business duration and target due dates from normalized ticket exports and expanded work intervals. Flag incomplete calendars or response observations; export traceable evidence without support-system access.

Pricing

$0.25 / completed report

Rating

0.0

(0)

Developer

Gilad Ronen

Actor stats

Bookmarked

Total users

Monthly active users

19 days ago

Last modified

Categories

Automation

You can access the Support First Response Business Hours Report programmatically from your own applications by using the Apify API. You can also choose the language preference from below. To use the Apify API, you’ll need an Apify account and your API token, found in API & Integrations in Apify Console.

Python

JavaScript

CLI

OpenAPI

HTTP

MCP

1import { ApifyClient } from 'apify-client';
2
3// Initialize the ApifyClient with your Apify API token
4// Replace the '<YOUR_API_TOKEN>' with your token
5const client = new ApifyClient({
6    token: '<YOUR_API_TOKEN>',
7});
8
9// Prepare Actor input
10const input = {
11    "snapshotId": "support-week-2026-10-02",
12    "asOf": "2026-10-02T12:00:00Z",
13    "responseObservation": {
14        "from": "2026-09-28T00:00:00Z",
15        "through": "2026-10-02T12:00:00Z",
16        "coverage": "complete"
17    },
18    "schedules": [
19        {
20            "scheduleId": "weekday-9-18",
21            "coverageStart": "2026-09-28T00:00:00Z",
22            "coverageEnd": "2026-10-06T00:00:00Z",
23            "coverage": "complete"
24        }
25    ],
26    "tickets": [
27        {
28            "sourceId": "helpdesk-export",
29            "ticketId": "0001",
30            "createdAt": "2026-10-01T17:30:00Z",
31            "firstReplyAt": "2026-10-02T09:30:00Z",
32            "scheduleId": "weekday-9-18",
33            "targetMinutes": 60
34        },
35        {
36            "sourceId": "helpdesk-export",
37            "ticketId": "0002",
38            "createdAt": "2026-10-02T09:00:00Z",
39            "firstReplyAt": "2026-10-02T10:15:00Z",
40            "scheduleId": "weekday-9-18",
41            "targetMinutes": 60
42        },
43        {
44            "sourceId": "helpdesk-export",
45            "ticketId": "0003",
46            "createdAt": "2026-10-02T11:30:00Z",
47            "firstReplyAt": null,
48            "scheduleId": "weekday-9-18",
49            "targetMinutes": 60
50        },
51        {
52            "sourceId": "helpdesk-export",
53            "ticketId": "0004",
54            "createdAt": "2026-10-02T11:00:00Z",
55            "firstReplyAt": null,
56            "scheduleId": "weekday-9-18",
57            "targetMinutes": 60
58        },
59        {
60            "sourceId": "helpdesk-export",
61            "ticketId": "0005",
62            "createdAt": "2026-10-02T09:00:00Z",
63            "firstReplyAt": null,
64            "scheduleId": "weekday-9-18",
65            "targetMinutes": 60
66        }
67    ],
68    "workIntervals": [
69        {
70            "scheduleId": "weekday-9-18",
71            "intervalId": "2026-09-28",
72            "start": "2026-09-28T09:00:00Z",
73            "end": "2026-09-28T18:00:00Z"
74        },
75        {
76            "scheduleId": "weekday-9-18",
77            "intervalId": "2026-09-29",
78            "start": "2026-09-29T09:00:00Z",
79            "end": "2026-09-29T18:00:00Z"
80        },
81        {
82            "scheduleId": "weekday-9-18",
83            "intervalId": "2026-09-30",
84            "start": "2026-09-30T09:00:00Z",
85            "end": "2026-09-30T18:00:00Z"
86        },
87        {
88            "scheduleId": "weekday-9-18",
89            "intervalId": "2026-10-01",
90            "start": "2026-10-01T09:00:00Z",
91            "end": "2026-10-01T18:00:00Z"
92        },
93        {
94            "scheduleId": "weekday-9-18",
95            "intervalId": "2026-10-02",
96            "start": "2026-10-02T09:00:00Z",
97            "end": "2026-10-02T18:00:00Z"
98        },
99        {
100            "scheduleId": "weekday-9-18",
101            "intervalId": "2026-10-05",
102            "start": "2026-10-05T09:00:00Z",
103            "end": "2026-10-05T18:00:00Z"
104        }
105    ],
106    "ticketsCsv": "",
107    "workIntervalsCsv": "",
108    "ticketColumns": {
109        "sourceId": "sourceId",
110        "ticketId": "ticketId",
111        "createdAt": "createdAt",
112        "firstReplyAt": "firstReplyAt",
113        "scheduleId": "scheduleId",
114        "targetMinutes": "targetMinutes"
115    },
116    "intervalColumns": {
117        "scheduleId": "scheduleId",
118        "intervalId": "intervalId",
119        "start": "start",
120        "end": "end"
121    },
122    "csvDelimiter": ","
123};
124
125// Run the Actor and wait for it to finish
126const run = await client.actor("h_murdock/support-business-hours-evidence").call(input);
127
128// Fetch and print Actor results from the run's dataset (if any)
129console.log('Results from dataset');
130console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
131const { items } = await client.dataset(run.defaultDatasetId).listItems();
132items.forEach((item) => {
133    console.dir(item);
134});
135
136// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

Support First Response Business Hours Report API in JavaScript

The Apify API client for JavaScript is the official library that allows you to use Support First Response Business Hours Report API in JavaScript or TypeScript, providing convenience functions and automatic retries on errors.

Install the apify-client

$npm install apify-client

Other API clients include:

Support First Response Business Hours Report API in Python

Support First Response Business Hours Report API through CLI

Support First Response Business Hours Report OpenAPI definition

Support First Response Business Hours Report API

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