Capterra Company Reviews

📊 Capterra Company Reviews · Apify Actor

Scrape detailed company reviews from Capterra with structured JSON output – perfect for market research, competitor analysis, or customer sentiment tracking.
Built and maintained by DataWizards.

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📌 What Is Capterra Company Reviews?

The Capterra Company Reviews Apify Actor enables you to extract comprehensive review data from Capterra for a specified company. This actor retrieves detailed insights such as reviewer ratings, comments, pros, cons, and reviewer demographics, all delivered in clean, structured JSON format. No manual browsing or login required.

Ideal for businesses, analysts, and developers aiming to gather actionable insights from Capterra reviews for strategic decision-making.

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🧠 Key Features

• ✅ Rich Review Data in structured JSON
• ✅ Extracts ratings, comments, pros, cons, and reviewer details
• ✅ Supports company-specific review scraping
• ✅ Proxy support via Apify Proxy (incl. RESIDENTIAL IPs)
• ✅ Configurable review limits for flexible scraping
• ✅ Lightweight, scalable, and easy to integrate

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🛠️ Input Schema

To use the actor, provide the following input:

{
  "itemLimit": 10,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  },
  "companyName": "JIRA"
}

Input Fields

• itemLimit: Number of reviews to scrape (e.g., 10).
• proxyConfiguration.useApifyProxy: Set to true (required).
• proxyConfiguration.apifyProxyGroups: Use "RESIDENTIAL" for reliable results and minimal blocking.
• companyName: The name of the company to scrape reviews for (e.g., "JIRA").

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📤 Output Example

Here’s a sample of the structured JSON output:

[
  {
    "reviewId": "Capterra___6769643",
    "title": "Jira Transformed Our Workflow: Centralized, Efficient & Game-Changing",
    "writtenOn": "April 7, 2025",
    "generalComments": "Jira has become our team's essential work hub, providing transparent workflow. The ability to track multiple projects in one place while maintaining complete visibility into tasks, deadlines, and team responsibilities has transformed how we work. What initially seemed complex now feels empowering, giving us an organized system that scales with our needs. Jira's robust functionality makes it an invaluable tool that has elevated our team's efficiency and collaboration to new levels.",
    "incentivized": "NoIncentive",
    "customerSupportRating": "5.0",
    "easeOfUseRating": "5.0",
    "functionalityRating": "5.0",
    "valueForMoneyRating": "5.0",
    "overallRating": "5.0",
    "recommendationRating": "10.0000000000",
    "consText": "It's not the easiest tool to learn at first - new users often feel overwhelmed by all the options. But it's very useful for tech teams when you have learned how to use it.",
    "prosText": "Jira provides an exceptional platform for managing tasks across multiple projects in a centralized workspace. We can easily create tasks, assign them to teammates, and track progress without losing track of anything. The real-time updates are a lifesaver - I always know exactly where things stand without having to chase people for status updates. What I appreciate most is how flexible it is - whether I'm working on a simple project or a complex project with multiple steps, Jira adapts to my needs. The visual dashboards make it super easy to see what's done, what's in progress, and what needs attention.",
    "sourceSite": "Capterra",
    "globalReviewId": "Capterra___6769643",
    "reviewer": {
      "companySize": "11-50 employees",
      "industry": "Marketing and Advertising",
      "timeUsedProduct": "2+ years",
      "fullName": "Navneet S.",
      "jobTitle": "Digital Marketing Specialist",
      "verifiedLinkedIn": true,
      "profilePicUrl": "https://reviews.capterra.com/cdn/profile-images/linkedin/b3ca5f2820271d52d52581cc8932626d378f0bc35eaf8d989e1220c5c82d2ee7.jpeg",
      "isValidated": true
    }
  }
]

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🚀 Use Cases

• 📊 Market Research – Analyze customer sentiment and satisfaction for a company.
• 🔍 Competitor Analysis – Compare ratings, pros, and cons across competitors.
• 🛠️ Product Development – Identify user pain points and feature requests from reviews.
• 📈 Reputation Management – Monitor feedback to improve brand perception.
• 🤖 Data Automation – Integrate review data into analytics or reporting tools.

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✅ Best Practices

• Set Reasonable Item Limits: Start with a small itemLimit (e.g., 10) to test, then scale as needed.
• Use Residential Proxies: Configure "RESIDENTIAL" in apifyProxyGroups to minimize blocks and ensure reliable scraping.
• Validate Company Names: Ensure the companyName matches Capterra’s format for accurate results.
• Monitor API Quotas: Avoid excessive calls to stay within Apify’s usage limits.
• Handle Data Responsibly: Respect Capterra’s terms of service and use scraped data ethically.

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🤝 Support

Need custom review fields, specific output formats, or integration assistance?

DataWizards are ready to help!

📩 Email: hello.datawizard@gmail.com
✉️ Subject: Capterra Company Reviews Actor – Support Request
🔗 Connect: linkedin.com/in/data-wizards-aa8080342

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🧰 Need Something More?

Whether you need a tailored scraper, API integration, or simplified data outputs, DataWizards can deliver customized solutions to fit your needs.

Contact us for bespoke data extraction services.
💡 DataWizards = Smart, fast, and scalable data solutions.

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💬 Feedback & Bugs

Spotted a bug or have a feature request?

📧 Email: hello.datawizard@gmail.com
🛠️ Subject: Bug Report – Capterra Company Reviews Actor

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🏁 Start extracting Capterra reviews smarter with Capterra Company Reviews — your go-to solution for actionable insights from customer feedback.