📊 TrustRadius B2B Software Reviews Scraper

🚀 Collect B2B software product data from TrustRadius at scale. Get TrustRadius scores, review counts, vendor names, descriptions, and detailed rating breakdowns for usability, support, and likelihood to recommend.

🕒 Last updated: 2026-04-23

Whether you're a SaaS company tracking competitor reviews, a buyer evaluating software options, or a market researcher analyzing the B2B software landscape, this tool makes it easy to collect structured product review and rating data from TrustRadius.

The TrustRadius Scraper collects B2B software product data including TrustRadius scores, review counts, vendor names, descriptions, and detailed rating breakdowns across categories like usability, support, and likelihood to recommend. Search by keyword or browse the full catalog of thousands of software products.

Target Audience	SaaS companies, software buyers, market researchers, investors, consultants
Primary Use Cases	Competitive analysis, software evaluation, market research, review monitoring

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📋 What Does It Do

This tool collects B2B software product data from TrustRadius, supporting both keyword search and full catalog browsing. It delivers:

• 📊 Product ratings - TrustRadius scores, review counts, and average ratings for thousands of B2B software products
• 🔍 Search or browse - search for specific products or browse the complete catalog
• ⭐ Detailed breakdowns - rating breakdowns for usability, support, likelihood to recommend, and more
• 🏢 Vendor info - vendor names, product descriptions, and aliases
• 📈 Competitive analysis - compare software products side by side with structured data

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🎬 How to Use the TrustRadius Scraper - Full Demo

🚧 Demo video coming soon

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⚙️ Input

To start collecting B2B software data, simply fill in the input form. You can search TrustRadius based on:

Field	Type	Description
Search Query	String	Search for software products by name or category (e.g. "CRM", "project management", "Salesforce"). Leave empty to browse all products.
Max Items	Integer	Free users: Limited to 10 products (preview). Paid users: Optional, max 1,000,000.

Example 1: Search by category

{
    "searchQuery": "CRM",
    "maxItems": 100
}

Example 2: Browse all products

{
    "searchQuery": "",
    "maxItems": 500
}

⚠️ Free users are limited to 10 items per run. Sign up for a paid plan to collect up to 1,000,000 items.

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📊 Output

After the Actor finishes its run, you'll get a dataset with the output. You can download results as Excel, HTML, XML, JSON, or CSV.

🧾 Output Schema

Field	Type	Description
name	String	Product name
slug	String	URL-friendly product identifier
url	String	Product reviews page on TrustRadius
vendorName	String	Vendor or company name
description	String	Product description
trScore	Number	TrustRadius score (0-10)
ratingAvg	Number	Average user rating
reviewCount	Number	Total number of reviews
likelihoodToRecommend	Number	Recommendation score
usability	Number	Usability rating
supportRating	Number	Support quality rating
scrapedAt	String	Timestamp of data collection

📦 Sample Output

Sample 1:

{
    "name": "Salesforce CRM",
    "slug": "salesforce-crm",
    "url": "https://www.trustradius.com/products/salesforce-crm/reviews",
    "vendorName": "Salesforce",
    "description": "Salesforce CRM offers a comprehensive suite of cloud-based tools for sales, marketing, and customer service.",
    "trScore": 8.2,
    "ratingAvg": 8.1,
    "reviewCount": 3245,
    "likelihoodToRecommend": 8.0,
    "usability": 7.8,
    "supportRating": 7.5,
    "scrapedAt": "2026-04-07T12:00:00.000Z"
}

Sample 2:

{
    "name": "HubSpot CRM",
    "slug": "hubspot-crm",
    "url": "https://www.trustradius.com/products/hubspot-crm/reviews",
    "vendorName": "HubSpot",
    "description": "HubSpot CRM is a free platform that helps businesses organize, track, and nurture leads.",
    "trScore": 8.4,
    "ratingAvg": 8.3,
    "reviewCount": 4102,
    "likelihoodToRecommend": 8.5,
    "usability": 8.6,
    "supportRating": 7.9,
    "scrapedAt": "2026-04-07T12:00:00.000Z"
}

Sample 3:

{
    "name": "Zoho CRM",
    "slug": "zoho-crm",
    "url": "https://www.trustradius.com/products/zoho-crm/reviews",
    "vendorName": "Zoho",
    "description": "Zoho CRM is an online CRM software for managing sales, marketing, and support in a single system.",
    "trScore": 7.9,
    "ratingAvg": 7.7,
    "reviewCount": 1856,
    "likelihoodToRecommend": 7.6,
    "usability": 7.5,
    "supportRating": 7.2,
    "scrapedAt": "2026-04-07T12:00:00.000Z"
}

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✨ Why Choose the TrustRadius Scraper?

Benefit	Description
⚡ Batch collection	Collect thousands of products at once instead of browsing one at a time
📊 Full catalog access	Browse all products automatically without knowing specific names
⭐ Rating breakdowns	All rating categories included in every record
📁 Structured output	Export to JSON, CSV, or Excel for immediate analysis
🔄 Automated scheduling	Set up weekly or monthly monitoring to track changes
🏢 Vendor details	Get vendor names, descriptions, and product aliases automatically
🎯 No coding required	Point-and-click interface that anyone can use

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📈 How Does It Compare?

Feature	Our Tool	Manual Website Browsing
Batch collection	✅ Thousands of products	❌ One at a time
Full catalog	✅ Browse all products	⚠️ Must search by name
Rating breakdowns	✅ All categories included	⚠️ Click each product
Structured output	✅ JSON, CSV, Excel	❌ HTML pages
Automated scheduling	✅ Weekly/monthly monitoring	❌ Manual visits

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🚀 How to Use

1. Sign Up - Create a free account w/ $5 credit (takes 2 minutes)
2. Find the Scraper - Search for "TrustRadius Scraper" in the Apify Store
3. Set Input - Enter your search query or leave empty to browse all software
4. Run It - Click "Start" and let it collect your data
5. Download Data - Get your results in the "Dataset" tab as CSV, Excel, or JSON

Total Time: Under 30 seconds for 100 products No Technical Skills Required: Everything is point-and-click

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💼 Business Use Cases

SaaS Companies:

• Track competitor ratings and review volume over time
• Monitor new entrants in your software category
• Benchmark your product against industry averages

Market Researchers:

• Analyze the B2B software landscape by category
• Build comprehensive software comparison databases
• Study vendor consolidation trends

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🌟 Beyond business use cases

Data like this powers more than commercial workflows. The same structured records support research, education, civic projects, and personal initiatives.

🎓 Research and academia Empirical datasets for papers, thesis work, and coursework Longitudinal studies tracking changes across snapshots Reproducible research with cited, versioned data pulls Classroom exercises on data analysis and ethical scraping	🎨 Personal and creative Side projects, portfolio demos, and indie app launches Data visualizations, dashboards, and infographics Content research for bloggers, YouTubers, and podcasters Hobbyist collections and personal trackers
🤝 Non-profit and civic Transparency reporting and accountability projects Advocacy campaigns backed by public-interest data Community-run databases for local issues Investigative journalism on public records	🧪 Experimentation Prototype AI and machine-learning pipelines with real data Validate product-market hypotheses before engineering spend Train small domain-specific models on niche corpora Test dashboard concepts with live input

🤖 Ask an AI assistant about this scraper

Open a ready-to-send prompt about this ParseForge actor in the AI of your choice:

• 💬 ChatGPT
• 🧠 Claude
• 🔍 Perplexity
• 🅒 Copilot

❓ Frequently Asked Questions

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🔌 Automating Your Workflows

For advanced users who want to automate this process, you can control the scraper programmatically with the Apify API. This allows you to schedule regular data collection and integrate with your existing business tools.

• Node.js: Install the apify-client NPM package
• Python: Use the apify-client PyPI package
• See the Apify API reference for full details

🔌 Integrate TrustRadius Scraper with any app

Last but not least, TrustRadius Scraper can be connected with almost any cloud service or web app thanks to integrations on the Apify platform.

These include:

• Make - Automate competitor monitoring workflows
• Zapier - Get alerts on rating changes
• Slack - Notify your team about new data
• Airbyte - Build data pipelines
• GitHub - Version control integration
• Google Drive - Export to spreadsheets

Alternatively, you can use webhooks to carry out an action whenever an event occurs, e.g. get a notification whenever TrustRadius Scraper successfully finishes a run.

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Pro Tip: 💡 Browse our complete collection of data collection actors to find the perfect tool for your business needs.

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🆘 Need Help?

• Check the FAQ section above for common questions
• Visit the Apify documentation for platform guides
• Contact us at Tally contact form

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⚠️ Disclaimer: This Actor is an independent tool and is not affiliated with, endorsed by, or sponsored by TrustRadius or any of its subsidiaries. All trademarks mentioned are the property of their respective owners.