Pricing

from $2.00 / 1,000 complaint fetcheds

CFPB Complaint Intelligence — Vendor Risk & Screening

Turn 5M+ CFPB consumer complaints into decisions: screen companies pass / review / fail, score complaint-handling risk, monitor what changed since last run, benchmark cohorts, and build audit-ready due-diligence packs. Filter by company, product, state, and date. No API key.

Pricing

from $2.00 / 1,000 complaint fetcheds

Rating

0.0

(0)

Developer

Ryan Clinton

Actor stats

Bookmarked

Total users

Monthly active users

6 days ago

Last modified

Categories

Developer tools

kind

Optional

Row type — 'record' (one complaint), 'aggregation' (count bucket), 'companySummary' (per-company risk profile), 'runSummary' (run-level rollup), 'riskEvent' (actionable complaint-spike / escalation / rapid-deterioration event), 'dueDiligence' / 'auditPack' (single board-ready / evidence vendor pack), 'industryProfile' (product-level risk picture + baseline), 'timeseries' (monthly counts + velocity), 'trend' (period-over-period change + emerging issues), 'stateRisk' (complaints per 100k by state), 'info' (no-match explanation on an otherwise-empty run), 'error' (terminal failure explanation)

Type:string

recordType

Optional

Stable discriminator mirroring kind — record | aggregation | companySummary | runSummary | error

Type:string | null

schemaVersion

Optional

Output schema version (additive within a major version)

Type:string | null

error

Optional

True on an error row (terminal failure explanation, run still SUCCEEDED)

Type:boolean | null

failureType

Optional

Error classification — 'edge-block' (transient CFPB/Akamai deny) or 'upstream-error' (error rows only)

Type:string | null

message

Optional

Human-readable failure reason (error rows only)

Type:string | null

retryable

Optional

Whether re-running shortly is likely to succeed (error rows only)

Type:boolean | null

complaintId

Optional

CFPB complaint identifier (records mode only)

Type:string | null

dateReceived

Optional

Date complaint was received (records mode only)

Type:string | null

dateSentToCompany

Optional

Date complaint was sent to company (records mode only)

Type:string | null

product

Optional

Financial product type (records mode only)

Type:string | null

subProduct

Optional

Financial product sub-type (records mode only)

Type:string | null

issue

Optional

Primary complaint issue (records mode only)

Type:string | null

subIssue

Optional

Complaint sub-issue (records mode only)

Type:string | null

company

Optional

Company name (records mode only)

Type:string | null

companyResponse

Optional

Company response to complaint (records mode only)

Type:string | null

companyPublicResponse

Optional

Company public response (records mode only)

Type:string | null

state

Optional

Consumer state (records mode only)

Type:string | null

zipCode

Optional

Consumer ZIP code (records mode only)

Type:string | null

narrative

Optional

Consumer complaint narrative (records mode only)

Type:string | null

consumerDisputed

Optional

Whether consumer disputed the response (records mode only)

Type:string | null

timely

Optional

Whether company responded timely (records mode only)

Type:string | null

submittedVia

Optional

Submission channel — Web, Phone, etc. (records mode only)

Type:string | null

cfpbUrl

Optional

URL to complaint on CFPB website (records mode only)

Type:string | null

aggregateBy

Optional

Field used for aggregation grouping (aggregation mode only)

Type:string | null

rank

Optional

Bucket rank — 1 is the largest count (aggregation mode only)

Type:integer | null

term

Optional

Bucket label — e.g. company name, product, state (aggregation mode only)

Type:string | null

count

Optional

Number of complaints in this bucket (aggregation mode only)

Type:integer | null

totalMatching

Optional

Total complaints matching the query filters (aggregation mode only)

Type:integer | null

queryFilters

Optional

Query filters that produced this aggregation (aggregation mode only)

Type:object | null

extractedAt

Optional

ISO timestamp when data was extracted

Type:string

productCategory

Optional

Type:string | null

responseType

Optional

Type:string | null

reliefProvided

Optional

Whether the company provided monetary or non-monetary relief (record rows)

Type:boolean | null

timelyResponse

Optional

Whether the company responded on time (record rows)

Type:boolean | null

consumerDisputedFlag

Optional

Whether the consumer disputed the response, as a boolean (record rows; null-equivalent when CFPB no longer collects it)

Type:boolean | null

hasNarrative

Optional

Whether the complaint includes a consumer narrative (record rows)

Type:boolean | null

severityFlags

Optional

Stable per-complaint flags — untimely-response | consumer-disputed | relief-provided | no-relief (record rows)

Type:

dataCompleteness

Optional

0-100 share of key fields populated on this record

Type:integer | null

severityScore

Optional

0-100 weighted severity of the complaint TYPE (identity theft / foreclosure / fraud / harassment, etc.) — record rows; on companySummary rows this is the company's average severity. Distinct from complaintRiskScore (how the company HANDLES complaints)

Type:integer | null

severityClass

Optional

critical | high | moderate | low (record rows)

Type:string | null

severityFactors

Optional

Type:

maxSeverityScore

Optional

Highest single-complaint severity for this company (companySummary rows)

Type:integer | null

criticalComplaintCount

Optional

Complaints classed severity=critical (companySummary + runSummary rows)

Type:integer | null

topIssueConcentration

Optional

Share of this company's complaints from its single biggest issue, 0..1 (companySummary rows)

Type:number | null

concentrationRisk

Optional

high (>=0.6) | medium (>=0.4) | low — concentration of complaints in one issue (companySummary rows)

Type:string | null

totalMatchingForCompany

Optional

Exact CFPB total matching this company's query (companies[] / compare mode); null on broad searches (companySummary rows)

Type:integer | null

watchlistDelta

Optional

Cross-run change vs the last watchlist run — changeFlag (NEW/INCREASED/DECREASED/UNCHANGED) + newComplaintsSinceLastRun + riskScoreDelta (companySummary rows, only when watchlistName is set)

Type:object | null

avgSeverityScore

Optional

Complaint-weighted average severity across the run (runSummary row)

Type:integer | null

cohortStats

Optional

Averages across the companies in THIS run + leader/laggard — cohortAverageIntelligenceScore / cohortAverageDisputeRate / … Scoped to the result set, never a cross-industry baseline (runSummary row, cohort mode)

Type:object | null

eventType

Optional

riskEvent type — complaint-spike | risk-escalation | high-severity-company | critical-screening (riskEvent rows)

Type:string | null

detail

Optional

Human-readable, paste-ready description of the event (riskEvent rows)

Type:string | null

industry

Optional

The product/industry profiled (industryProfile row)

Type:string | null

riskTrend

Optional

accelerating | steady | declining | insufficient-data (industryProfile row)

Type:string | null

topIssues

Optional

Top issues by volume — { issue, count, share } (industryProfile row)

Type:

fastestGrowingIssues

Optional

Issues new or growing >=50% vs the previous period (industryProfile / trend rows)

Type:

earlyWarnings

Optional

Named regulatory surge signals — { signal (identity-theft-surge / fraud-surge / …), issue, growthRate, warningLevel } (industryProfile / trend rows)

Type:

baseline

Optional

Real product-wide complaint-weighted untimely + relief rates from CFPB aggregation (industryProfile row)

Type:object | null

executiveSummary

Optional

Deterministic templated narrative — { headline, summary } (companySummary / pack rows)

Type:object | null

watchItems

Optional

Items flagged for monitoring on this vendor (dueDiligence row)

Type:

highestSeverityIssues

Optional

Issues ranked by complaint-type severity — { issue, count, severityScore, severityClass } (industryProfile row)

Type:

series

Optional

Array of { period: 'YYYY-MM', count } monthly complaint counts (timeseries row)

Type:

velocityClass

Optional

spike (>=2x avg) | rising | steady | dropping | insufficient-data (timeseries row)

Type:string | null

velocityScore

Optional

0-100 — latest period vs historical average (50 = on-average, 100 = 2x) (timeseries row)

Type:integer | null

changePercent

Optional

Percent change current vs previous period (trend / timeseries rows)

Type:number | null

currentPeriodComplaints

Optional

Exact complaint count in the current period (trend row)

Type:integer | null

previousPeriodComplaints

Optional

Exact complaint count in the previous equal-length period (trend row)

Type:integer | null

emergingIssues

Optional

Issues newly appearing or growing >=50% vs the previous period — { issue, currentCount, previousCount, growthRate, trend } (trend row)

Type:

complaintsPer100k

Optional

Complaints normalised per 100,000 residents (stateRisk row; null for unknown states/territories)

Type:number | null

population

Optional

Bundled US Census 2020 state population used for normalisation (stateRisk row)

Type:integer | null

companyKey

Optional

Stable hash of the normalized company name for cross-run joins (companySummary rows)

Type:string | null

complaintCount

Optional

Complaints for this company in the result set (companySummary rows)

Type:integer | null

complaintIntelligenceScore

Optional

0-100 SIGNATURE holistic risk score (higher = more concerning): complaint-handling 50% + complaint-type severity 25% + issue concentration 15% + velocity 10%. The headline score riskLevel / grade / screeningResult derive from (companySummary rows)

Type:integer | null

grade

Optional

A-F letter grade from complaintIntelligenceScore (alias of complianceRating) (companySummary rows)

Type:string | null

signals

Optional

Type:

decisionEvidence

Optional

Credit-score-style explainability — { primaryDrivers[], impactWeights: {handling, severity, concentration, velocity}, topComponent } (companySummary / pack rows)

Type:object | null

themeExposure

Optional

Share of the company's complaints per regulatory theme, 0..1 (companySummary rows)

Type:object | null

themes

Optional

Type:

portfolio

Optional

Portfolio-level rollup — { portfolioRiskScore, highestRiskCompany, criticalAlerts, newCriticalAlerts, portfolioTrend } (runSummary row)

Type:object | null

changes

Optional

What changed since the last watchlist run — [{ company, change: new|rank-up|rank-down|complaints-increased, previousRank, currentRank, newComplaints }] (runSummary row)

Type:

supportingMetrics

Optional

Underlying rates behind the verdict (dueDiligence / auditPack rows)

Type:object | null

primaryArchetype

Optional

Type:string | null

companyProfile

Optional

Persistent cross-run memory — firstSeen, runsSeen, highestIntelligenceScore, previousIntelligenceScore, intelligenceTrend, scoreHistory[] (companySummary rows, watchlist mode)

Type:object | null

intelligenceTrend

Optional

improving | worsening | stable | new — direction of the intelligence score vs last run (companySummary rows, watchlist mode)

Type:string | null

vsIndustryBaseline

Optional

Company rate vs the real product-wide baseline — untimelyRateVsBaseline / reliefRateVsBaseline (companySummary rows, when a product filter is set)

Type:object | null

monetaryReliefRate

Optional

Share of the company's complaints closed with MONETARY relief, 0..1 (companySummary rows)

Type:number | null

relativeRisk

Optional

complaintIntelligenceScore ÷ cohort-average (cohort mode; >1 = riskier than the run's cohort average) (companySummary rows)

Type:number | null

cohortComparison

Optional

Position vs the run's cohort — { cohortAverageIntelligenceScore, disputeRateVsCohort, position: worse-than-cohort|near-cohort-average|better-than-cohort } (cohort mode, companySummary rows)

Type:object | null

previousRank

Optional

This company's risk rank in the previous watchlist run (companySummary rows, watchlist mode)

Type:integer | null

rankChange

Optional

previousRank − rankInResults; positive = moved up the risk leaderboard since last run (companySummary rows, watchlist mode)

Type:integer | null

complaintRiskScore

Optional

0-100 complaint-HANDLING sub-score (untimely/dispute/relief rates + velocity), a transparent driver of complaintIntelligenceScore (companySummary rows)

Type:integer | null

riskLevel

Optional

Risk band — minimal | low | medium | high | critical (companySummary rows)

Type:string | null

complianceRating

Optional

A-F letter grade derived from complaintRiskScore (companySummary rows)

Type:string | null

screeningResult

Optional

Vendor-screening verdict — pass | review | fail (companySummary rows)

Type:string | null

recommendedAction

Optional

monitor | review | escalate (companySummary rows)

Type:string | null

confidence

Optional

How much the risk verdict can be trusted given sample size — high (>=20 complaints) | medium (>=5) | low (companySummary rows)

Type:string | null

verdict

Optional

One-sentence plain-English risk verdict, usable in reports/Slack (companySummary rows)

Type:string | null

headline

Optional

Run-level headline summary (runSummary row)

Type:string | null

oneLine

Optional

Shareable one-line takeaway naming the highest-risk company (runSummary row)

Type:string | null

riskFactors

Optional

Stable codes that drove the risk score — high-untimely-rate | dispute-heavy | low-relief-rate | accelerating-complaints (companySummary rows)

Type:

archetype

Optional

Type:

untimelyRate

Optional

Share of this company's complaints with an untimely response, 0..1 (companySummary rows)

Type:number | null

reliefRate

Optional

Share of this company's complaints that resulted in relief, 0..1 (companySummary rows)

Type:number | null

disputeRate

Optional

Share of dispute-eligible complaints the consumer disputed, 0..1 (companySummary rows)

Type:number | null

trend

Optional

12-month velocity — accelerating | steady | declining | insufficient-data (companySummary rows)

Type:string | null

rankInResults

Optional

Risk rank within the result set, 1 = highest (companySummary rows)

Type:integer | null

percentileInResults

Optional

Risk percentile within the result set, 0-100 (companySummary rows)

Type:integer | null

Other properties may be included.

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