The official consumer-complaint record of any company in Mexico, from PROFECO's Buró Comercial (Mexico's federal consumer protection agency): total complaints, complaints received per year, conciliated vs. not conciliated, conciliation rate and the top complaint reasons. 57,000+ companies, data since 2019. No login, no browser - pay only per company profile delivered.

🇲🇽 Versión en español abajo

What data do you get?

One row per company:

• Legal name (razón social), trade name and PROFECO industries (giros)
• Total complaints on record
• Yearly statistics (optional): received, concluded, conciliated, not conciliated, concluded for other reasons, in progress and conciliation rate (%)
• Top complaint reasons per year (optional), e.g. refusal to honor warranty, billing errors
• The search term that matched, source attribution and timestamp

Use cases

• KYB & vendor due diligence - check a supplier, merchant or partner before onboarding.
• Fintech, lenders & insurers - add a public reputation signal to risk scoring.
• Brands & competitive intelligence - benchmark complaint volume and resolution rate vs. competitors (airlines, telecom, department stores, car dealers, real estate…).
• Journalists & researchers - national ranking of the most-complained-about companies, by industry.
• Monitoring - schedule a monthly run for your watch list and get alerted on changes.

How to use it

1. Enter company names (legal or trade name): Telcel, Liverpool, Coppel, Volaris… - or leave the list empty to get the national ranking by number of complaints.
2. Optionally filter by industry (e.g. AEROLÍNEA, TIENDA DEPARTAMENTAL) and minimum complaints.
3. Choose whether to include yearly statistics and top reasons, and how many years.
4. Set Max companies and run.

Input example

{
  "companies": ["Coppel", "Volaris"],
  "maxMatchesPerCompany": 2,
  "includeYearlyStats": true,
  "includeReasons": true,
  "yearsBack": 3,
  "maxItems": 100
}

Field	Description
companies	Names to look up. Empty = national ranking by complaints.
maxMatchesPerCompany	Matches per name (branches/franchises are listed separately by PROFECO). Default 5.
industry	PROFECO industry (giro) text, e.g. AEROLÍNEA, TIENDAS DE AUTOSERVICIO.
minComplaints	Skip companies with fewer complaints.
includeYearlyStats / includeReasons	Yearly national stats and top reasons. Default on.
yearsBack / years	Most recent N years (default 3) or exact years such as ["2024","2025"].
maxItems	Cap on companies (you pay only for what is delivered). Default 100.

Output sample

{
  "providerId": "050dba5b71caf0720a9bc2eb666cd466",
  "legalName": "COPPEL, SA DE CV",
  "tradeName": "COPPEL",
  "totalComplaints": 12641,
  "industries": ["TIENDA DEPARTAMENTAL"],
  "searchTerm": "Coppel",
  "yearsAvailable": [2026, 2025, 2024, 2023, 2022, 2021, 2020, 2019],
  "yearly": [{
    "year": 2026, "received": 1342, "concluded": 1342, "conciliated": 381, "notConciliated": 344,
    "concludedOtherReasons": 617, "inProgress": 0, "conciliationRate": 52.6,
    "topReasons": ["Negativa a corregir errores de cobro", "Negativa a la entrega del producto o servicio"]
  }],
  "source": "PROFECO Buró Comercial",
  "sourceUrl": "https://burocomercial.profeco.gob.mx/",
  "scrapedAt": "2026-10-19T13:57:32.677Z"
}

conciliationRate = conciliated / (conciliated + not conciliated), in %.

How much does it cost?

Pay per event - you pay only for company profiles delivered (plus Apify's tiny standard start fee of US$0.00005 per run).

Event	Price
Company complaint profile (one company row)	US$0.005 → US$5.00 per 1,000 companies

Each profile combines several PROFECO lookups (totals, yearly statistics and reasons). Real runs (Oct 2026): Coppel + Volaris with 2 years of stats = 4 profiles ≈ US$0.02 in 13 s; the airline industry ranking = 160 companies ≈ US$0.80. Use Max companies or Max cost per run to cap spending; the Actor stops cleanly at your budget.

Data quality

• If PROFECO is down or changes its format, the run fails with a clear message; a search that simply matches nothing is verified with a canary query and reported as such.
• Polite to the source (about 1-2 requests per second, retries with backoff).
• RUN_STATS and QUALITY_REPORT are saved in the run's key-value store.

FAQ

Why does a company appear several times? PROFECO lists some branches, franchises or legal entities separately. Increase maxMatchesPerCompany to see them all.

Why is a company missing? PROFECO only lists suppliers with at least one complaint. Try the legal name or a shorter trade name.

Are the statistics national? Yes - yearly figures are PROFECO's national totals for that supplier.

Is this legal? The Actor reads the public Buró Comercial site that PROFECO publishes so consumers can compare companies, without login. It targets businesses; it does not collect individual complainants' data. Not affiliated with PROFECO.

Can I call it from code or an AI agent? Yes - via the Apify API, JavaScript/Python clients, Make/Zapier/n8n or the Apify MCP server.

Found a problem? Open an issue in the Issues tab; we usually reply within 2 business days.

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🇲🇽 Español

API de quejas por empresa en México - Buró Comercial de PROFECO

El historial oficial de quejas de cualquier empresa en México, del Buró Comercial de PROFECO: total de quejas, quejas recibidas por año, conciliadas y no conciliadas, tasa de conciliación y principales motivos de queja. Más de 57,000 empresas, datos desde 2019. Sin login: pagas solo por perfil de empresa entregado.

¿Qué datos obtienes?

Una fila por empresa: razón social, nombre comercial, giros, total de quejas y, opcionalmente, estadísticas por año (recibidas, concluidas, conciliadas, no conciliadas, en trámite, % de conciliación) y principales motivos.

Casos de uso

• KYB y due diligence de proveedores, comercios y socios.
• Fintech, crédito y seguros: señal pública de reputación para scoring de riesgo.
• Marcas: comparar volumen de quejas y tasa de conciliación con la competencia.
• Periodistas e investigadores: ranking nacional de empresas con más quejas, por giro.

Cómo usarlo

{ "companies": ["Coppel", "Volaris"], "maxMatchesPerCompany": 2, "includeYearlyStats": true, "includeReasons": true, "yearsBack": 3, "maxItems": 100 }

Deja companies vacío para el ranking nacional, filtrable por giro (industry, p. ej. AEROLÍNEA).

Campos de salida

providerId, legalName, tradeName, totalComplaints, industries, searchTerm, yearsAvailable, yearly (year, received, concluded, conciliated, notConciliated, concludedOtherReasons, inProgress, conciliationRate, topReasons), source, sourceUrl, scrapedAt.

Precio

Pago por evento: US$0.005 por perfil de empresa (US$5.00 por 1,000) más la tarifa estándar de inicio de Apify (US$0.00005). Ejemplo real: Coppel + Volaris con 2 años = 4 perfiles ≈ US$0.02. Usa "Max companies" o "Max cost per run" para limitar el gasto.

Preguntas frecuentes

¿Por qué una empresa aparece varias veces? PROFECO lista sucursales o razones sociales por separado; sube maxMatchesPerCompany. ¿Por qué no aparece una empresa? PROFECO solo lista proveedores con al menos una queja; prueba con la razón social. ¿Es legal? Lee el sitio público del Buró Comercial, sin login, enfocado en empresas; no recopila datos de consumidores. Sin afiliación con PROFECO.