Capterra Product Profile Scraper

Comparing software on Capterra means clicking through tabs, scrolling past dozens of reviews, and copying numbers into a spreadsheet by hand. This scraper does that legwork for you. Hand it a Capterra product URL and it pulls back the whole profile as one tidy row: the product name and description, the star rating and review count, every pricing tier, per-feature scores, integrations, support channels, who uses it, the listed competitors, and the actual user reviews. Feed it one product or a list of them and export the lot to JSON, CSV, or Excel.

What you get

Each product URL turns into a single structured row. Fields that a listing doesn't expose come back empty rather than disappearing, so your columns line up when you load the data into a sheet or database. Here is what a row holds:

• Product basics — softwareName, softwareSummary, softwareCategory, logoLink, listingUpdated, productUrl
• Ratings — averageScore, reviewsTotal, and a full scoreBreakdown (ease of use, features, customer service, value for money, likelihood to recommend)
• Pricing — entryPrice, freeVersionAvailable, freeTrialAvailable, and a priceTiers list with plan names, prices, and bundled features
• Capability and fit — capabilityScores per feature, connectedApps, supportChannels, adopterIndustries, adopterCompanySizes
• Context — competingProducts with side-by-side metrics, plus highlightSummary and editorTake
• Reviews — userReviews with reviewer details, sub-ratings, body text, pros, cons, and source

Quick start

1. Click Try for free and open the input form.
2. Paste one or more Capterra product page URLs into Capterra product page links.
3. Set Reviews to grab per product and Product pages per run to match how much data you need.
4. Press Start, then download the results as JSON, CSV, Excel, or XML once the run finishes.

Use cases

• Software buyers — line up shortlisted tools by rating, price, and feature scores before booking a single demo
• Product and competitive teams — track how rivals are rated, what people praise, and where they complain
• Market researchers — gather pricing and adoption data across a whole software category
• Content and review sites — pull structured product data to power comparison pages and roundups
• Sales and lead teams — read the industries and company sizes that adopt a given tool
• Investors and analysts — watch rating trends and review volume as a signal of product traction

Input

Field	Type	Required	Description
productUrls	array of strings	Yes	Capterra software profile URLs to read. Each one is processed on its own.
reviewsLimit	integer	No	Most reviews to capture from each product. Default 15.
resultsLimit	integer	No	Cap on product pages handled per run. Default 5.
timeoutSeconds	integer	No	Seconds to wait on each request before retrying. Default 45.

Example input

{
    "productUrls": [
        "https://www.capterra.com/p/186596/Trello/"
    ],
    "reviewsLimit": 15,
    "resultsLimit": 5,
    "timeoutSeconds": 45
}

Output

Every input URL produces one row, and the field set is consistent across products — anything a listing doesn't publish comes back as null or an empty list so your dataset stays rectangular.

Example output

{
    "productUrl": "https://www.capterra.com/p/186596/Trello/",
    "softwareName": "Trello",
    "logoLink": "https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8a7df76-b358-4ebf-ba1a-c27b7ad9ef22.png",
    "softwareSummary": "Trello is a visual collaboration tool that gives teams a shared perspective on projects...",
    "softwareCategory": "BusinessApplication",
    "averageScore": 4.5,
    "reviewsTotal": 23400,
    "listingUpdated": "April 16, 2026",
    "scoreBreakdown": {
        "overall": 4.5,
        "easeOfUse": 4.6,
        "features": 4.4,
        "customerService": 4.3,
        "valueForMoney": 4.5,
        "likelihoodToRecommend": 8.9
    },
    "entryPrice": "$5.00 Per User, Per Month",
    "freeVersionAvailable": true,
    "freeTrialAvailable": true,
    "priceTiers": [
        {
            "planName": "Free",
            "price": "$0.00",
            "billingInfo": "",
            "planFeatures": ["Unlimited cards", "Up to 10 boards per Workspace"]
        }
    ],
    "capabilityScores": [
        {
            "featureName": "Task Management",
            "rating": 4.6,
            "featureReviewCount": 412,
            "featureSummary": "Reviewers highlight the drag-and-drop board layout..."
        }
    ],
    "connectedApps": ["Google Drive", "Slack", "Jira"],
    "supportChannels": ["Email/Help Desk", "Chat", "Knowledge Base"],
    "adopterIndustries": [
        {"industryName": "Marketing and Advertising", "percentage": "18%"}
    ],
    "adopterCompanySizes": [
        {"sizeRange": "1-10 employees", "percentage": "34%"}
    ],
    "competingProducts": [
        {
            "alternativeName": "Asana",
            "alternativeRating": 4.5,
            "alternativeReviewCount": 13200,
            "startingPrice": "$10.99 Per User, Per Month",
            "hasFreeVersion": true,
            "hasFreeTrial": true,
            "easeOfUse": 4.4,
            "valueForMoney": 4.3,
            "customerService": 4.4
        }
    ],
    "highlightSummary": "Trello earns praise for its simple visual boards and quick onboarding...",
    "editorTake": "A strong fit for small teams that want lightweight, visual project tracking...",
    "userReviews": [
        {
            "reviewerInitials": "DL",
            "reviewerName": "Dennis L.",
            "reviewerRole": "Founder",
            "reviewerIndustry": "Media Production",
            "reviewTitle": "Keeps the whole team aligned",
            "reviewOverallRating": 5.0,
            "reviewEaseOfUse": 5.0,
            "reviewFeatures": 5.0,
            "reviewCustomerService": 5.0,
            "reviewLikelihoodToRecommend": "10 / 10",
            "reviewDate": "April 16, 2026",
            "reviewBody": "We moved our whole roadmap onto boards a few months ago...",
            "reviewPros": "Dead simple to set up and share with clients...",
            "reviewCons": "Reporting could be a little deeper...",
            "reviewSource": "Non-incentivized review"
        }
    ],
    "collectedAt": "2026-04-19T10:30:00+00:00",
    "errorMessage": null
}

Output fields

Field	Type	Description
productUrl	string	Address of the Capterra profile that was read
softwareName	string	Name of the software product
logoLink	string	Direct link to the product logo graphic
softwareSummary	string	Full descriptive blurb for the product
softwareCategory	string	Product category from the page's structured data
averageScore	number	Mean star score out of five
reviewsTotal	integer	Total number of published reviews
listingUpdated	string	Date the Capterra profile was last refreshed
scoreBreakdown	object	Per-category scores: overall, ease of use, features, customer service, value, likelihood to recommend
entryPrice	string	Lowest paid plan price and its billing cycle
freeVersionAvailable	boolean	Whether a free version exists
freeTrialAvailable	boolean	Whether a free trial is offered
priceTiers	array of objects	Pricing plans with name, price, billing, and features
capabilityScores	array of objects	Per-feature ratings with review counts and summaries
connectedApps	array of strings	Apps and tools the product integrates with
supportChannels	array of strings	Ways users can reach support
adopterIndustries	array of objects	Industries using the product, with their share
adopterCompanySizes	array of objects	User breakdown by company headcount
competingProducts	array of objects	Rival products with comparison metrics
highlightSummary	string	Capterra's roundup of standout points
editorTake	string	Capterra's editorial assessment
userReviews	array of objects	Individual reviews with details, sub-ratings, pros, and cons
collectedAt	string	ISO 8601 UTC timestamp of when the row was gathered
errorMessage	string	Why a URL failed; null on success

Tips for best results

• Start with one product. Run a single URL first to confirm the output fits your pipeline, then scale up with resultsLimit.
• Match reviewsLimit to your need. A handful of reviews keeps runs quick; raise it when you want the full picture of what users say.
• Use clean product URLs. A direct profile link like https://www.capterra.com/p/186596/Trello/ resolves most reliably.
• Raise timeoutSeconds if heavier pages occasionally time out before they finish loading.
• Expect some empty fields. Not every listing publishes pricing, integrations, or a verdict — those come back empty rather than guessed.

How can I use Capterra software data?

How can I use the Capterra Product Profile Scraper to compare software tools? Paste the Capterra URLs for every tool on your shortlist and run them in one go. Each product comes back with its rating, review count, pricing tiers, and feature scores in the same shape, so you can drop the rows into a sheet and rank options side by side without opening a dozen tabs.

How can I track competitor ratings and reviews on Capterra? Add your competitors' product links to productUrls and schedule regular runs. Watching averageScore, reviewsTotal, and the userReviews text over time shows where sentiment is heading and which complaints keep surfacing — useful raw material for product and positioning decisions.

How can I collect Capterra pricing and adoption data for market research? Feed in the products in a category and pull entryPrice, priceTiers, adopterIndustries, and adopterCompanySizes across the set. That gives you a structured view of how a software market prices itself and who actually buys, without manual data entry.

How can I export Capterra reviews for analysis? Set reviewsLimit to the depth you want and run your target products. The userReviews array carries each reviewer's role, industry, sub-ratings, pros, and cons, which you can export to CSV or JSON and run through sentiment or keyword analysis.

Is it legal to scrape data?

Our actors are ethical and do not extract any private user data, such as email addresses or private contact information. They only extract what the user has chosen to share publicly. We therefore believe that our actors, when used for ethical purposes by Apify users, are safe.

However, you should be aware that your results could contain personal data. Personal data is protected by the GDPR in the European Union and by other regulations around the world. You should not scrape personal data unless you have a legitimate reason to do so. If you're unsure whether your reason is legitimate, consult your lawyers.

You can also read Apify's blog post on the legality of web scraping.

Support

Questions, feature requests, or a field you'd like added? Reach out at data.apify@proton.me and we'll get back to you.