Help Center Gap Scanner

Audit help centers for content gaps and support-risk signals.

What this Actor does

Scan help centers and support article pages for weak content, missing answers, topic gaps, and escalation signals.

It accepts public URLs, crawls a limited number of same-domain pages, extracts relevant page sections, highlights matched signals, and saves clean dataset records that can be used in spreadsheets, dashboards, CRM enrichment, product research, and monitoring workflows.

Target users

• Growth teams and agencies
• Product researchers and operators
• Sales intelligence teams
• Market analysts
• Ecommerce and SaaS teams

Main use cases

• Support content planning
• SaaS onboarding research
• Competitor help center analysis

Input

• startUrls: Public URLs to analyze.
• maxPagesPerStartUrl: Maximum same-domain pages to crawl from each start URL.
• maxConcurrency: Number of pages analyzed at the same time.
• proxyConfiguration: Optional Apify proxy configuration.

Example input

{
  "startUrls": [
    {
      "url": "https://docs.apify.com/"
    },
    {
      "url": "https://support.google.com/"
    }
  ],
  "maxPagesPerStartUrl": 5,
  "maxConcurrency": 3
}

Output

Each dataset item includes:

• Page status, URL, domain, title, and HTTP code
• Short buyer-ready summary
• Matched signals and signal count
• Top findings as plain text
• Money, date, and email signals when present
• Clear error message for failed pages

Example output

{
  "status": "ok",
  "inputUrl": "https://docs.apify.com/",
  "finalUrl": "https://docs.apify.com/",
  "domain": "docs.apify.com",
  "statusCode": 200,
  "pageTitle": "Example page title",
  "summary": "Found help-center gap, error, limitation, and support signals on example.com: support gap.",
  "matchedSignals": [
    "example signal"
  ],
  "signalCount": 1,
  "topFindings": [
    "Example finding containing a useful signal for the buyer."
  ],
  "moneySignals": [],
  "dateSignals": [],
  "emailSignals": [],
  "extractedAt": "2026-07-04T00:00:00.000Z",
  "errorMessage": null
}

Marketplace value

This Actor turns scattered public pages into structured intelligence. It is designed for repeat monitoring jobs and lightweight research runs, with low compute cost and clean results.

Recommended pricing

Paid per result at $1.50 per 1,000 analyzed support pages. Low-compute and useful for support, SEO, and product teams.

Limitations

• Works best on public HTML pages.
• Login-only pages, CAPTCHA-heavy sites, and heavily blocked pages may fail or need proxy settings.
• The Actor extracts signals from page content; it does not claim legal access to private or restricted data.
• Dynamic JavaScript-only pages may return fewer results in this lightweight version.

Search keywords

help center audit, support content, knowledge base, support gaps, customer experience