Capterra B2B Directory & Reviews Scraper

Pull a clean, structured feed of B2B software products and customer reviews from Capterra — the world's largest software directory, with over 2 million verified reviews across 900+ categories.

Point the actor at a category, a specific product, or a list of products you care about, and it returns rich JSON ready for your CRM, your analytics warehouse, or a competitive-intelligence dashboard.

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What you get

• Product profiles — name, description, average rating, total review count, starting price, applicable Capterra category, FAQ block, and every review tied back to the product by ID.
• Customer reviews — title, star rating, publication date, reviewer display name, full Pros and Cons, all five sub-ratings (Ease of Use, Customer Service, Features, Value for Money, Likelihood to Recommend as %), and the vendor's official response when present.
• Category snapshots — for every product on a category page: name, rating, review count, four sub-ratings, marketing blurb, and a Capterra Shortlist badge flag.

Every record is one row in your Apify dataset, distinguished by a _type field (product, review, category) so downstream tools can filter cleanly.

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Use cases

• Competitive intelligence — track ratings, review velocity, and pros/cons for your software vs your top competitors over time.
• Win/loss analysis — surface what real buyers say they switched away from (and to), straight from the review text.
• Lead generation & ABM — build prospect lists of companies actively reviewing tools in your category, with their stated pain points.
• Product research — feed thousands of pros/cons into an LLM to cluster the top 20 unmet needs in a category.
• Sentiment & NPS tracking — Likelihood-to-Recommend scores let you approximate NPS for any vendor without buying a survey panel.
• Pricing benchmarks — extract starting prices and pricing models across an entire category in one run.
• Investor / VC due diligence — quantify rating trends and review growth before a check is written.

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Why use this actor

• No browser overhead — runs lean and fast, so each run costs you the price of a few HTTP requests, not a full browser session per page.
• Resilient to Capterra's bot defences — handles Cloudflare gates and rate-limits with browser-style TLS fingerprinting and rotating sessions, so runs complete reliably without manual intervention.
• Resilient to schema changes — when Capterra changes a field, records are still written with everything we did parse, tagged so you can spot drift and patch.
• Clean, normalised JSON — fields are consistent across products and locales; no scraping rust to clean up downstream.
• Honest data fidelity — we extract exactly what Capterra serves, including Capterra's own occasional source-side encoding quirks. No silent edits.

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Input

You can mix and match any of these. At least one must be set.

Field	What it does	Example
startUrls	Any Capterra URL — auto-detected (category / product / reviews)	["https://www.capterra.com/customer-relationship-management-software/"]
categorySlugs	Capterra category slugs (root path, no /categories/ prefix)	["voip-software", "project-management-software"]
productSlugs	Specific products as <id>/<slug> (slug is case-sensitive)	["113540/Bitrix24", "144037/Zoom-Video-Conferencing"]
searchQueries	Free-text software names (top hit followed)	["salesforce", "hubspot crm"]
locale	us (default), uk, ca, au, de, fr, es, it, nl, br	"us"
includeReviews	Fetch paginated reviews for every product encountered	true (default)
maxReviewsPerProduct	Hard cap per product. 0 = unlimited	200 (default)
maxProductsPerCategory	Hard cap per category page. 0 = unlimited	50 (default)
maxConcurrency	Parallel HTTP requests upper bound	6 (default)
proxyConfiguration	Apify Proxy. Residential is recommended	{ "useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"] }

Example input

{
    "productSlugs": ["113540/Bitrix24"],
    "includeReviews": true,
    "maxReviewsPerProduct": 25,
    "locale": "us",
    "proxyConfiguration": {
        "useApifyProxy": true,
        "apifyProxyGroups": ["RESIDENTIAL"]
    }
}

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Sample output (real, from a live run on 2026-05-14)

Product record

{
    "_type": "product",
    "sourceUrl": "https://www.capterra.com/p/113540/Bitrix24/",
    "locale": "us",
    "productId": "113540",
    "slug": "Bitrix24",
    "name": "Bitrix24",
    "description": "Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. It's most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task scheduling and collaboration tools, though many cite a steep learning curve.",
    "applicationCategory": "BusinessApplication",
    "averageRating": 4.2,
    "reviewCount": 989,
    "pricing": {
        "startingPrice": "Starting price $ 69 Flat Rate, Per Month",
        "freeTrial": null,
        "freeVersion": null
    },
    "mediaCount": 2,
    "categories": ["CRM Software"],
    "faq": [
        {
            "question": "Is Bitrix24 free?",
            "answer": "Yes. Bitrix24 offers a free plan with unlimited users, 5 GB of storage, and access to core tools like CRM, task management, and collaboration features."
        },
        {
            "question": "How much does Bitrix24 cost?",
            "answer": "Bitrix24's Professional plan costs $249/month when billed monthly or $199/month annually, covering up to 100 users."
        }
    ]
}

Review record

{
    "_type": "review",
    "productId": "113540",
    "productSlug": "Bitrix24",
    "title": "System IT und Marketing",
    "rating": 4.0,
    "publishedAt": "June 4, 2025",
    "reviewer": {
        "displayName": "Sven K."
    },
    "pros": "We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version.",
    "cons": "The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved.",
    "ratings": {
        "easeOfUse": 4.0,
        "customerService": 4.0,
        "features": 2.0,
        "valueForMoney": 3.0,
        "likelihoodToRecommend": 70.0
    },
    "vendorResponse": {
        "vendor": "Bitrix",
        "date": "June 6, 2025",
        "message": "Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better."
    },
    "verifiedReviewer": false,
    "incentivized": false
}

Category record (one product card shown)

{
    "_type": "category",
    "slug": "voip-software",
    "name": "Best VoIP Software",
    "productCount": 25,
    "products": [
        {
            "productId": "144037",
            "slug": "Zoom-Video-Conferencing",
            "name": "Zoom Workplace",
            "averageRating": 4.6,
            "reviewCount": 14573,
            "subRatings": {
                "overall": 4.6,
                "easeOfUse": 4.6,
                "customerService": 4.4,
                "features": 4.5,
                "valueForMoney": 4.5
            },
            "description": "With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work.",
            "isShortlist": false,
            "url": "https://www.capterra.com/p/144037/Zoom-Video-Conferencing/"
        }
    ]
}

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What the actor does NOT do

So you can plan around it:

• It does not log in. Anything Capterra hides behind a buyer or vendor account is out of scope.
• It does not solve interactive captchas. If Capterra escalates a run past automated mitigation, the affected URLs land in errors.json.
• It does not extract reviewer industry / job title / company size. Capterra has stopped exposing those reliably; the reviewer block carries the display name only.