Scraper not capturing recent reviews - gap in latest data

Hello,

Thanks for the heads up! It looks like SA changed their backend significantly with the new year.

Their legacy system still returns data prior to the change, however it's not being updated anymore.

We'll look into it.

Fixed. Make sure to use process "Get Reviews" (gn) and not "Get Reviews (Legacy)" (gr). Please note SoftwareAdvice now returns a different response format.

If you have more questions, feel free to answer this issue (no need to open a new one).

Amazing, thanks a lot! A small issue though:

{ "companySize": "C", "firstName": "Frank", "industry": "Renewables & Environment", "isValidated": true, "profilePictureUrl": "https://reviews.capterra.com/cdn/profile-images/linkedin/400f8ce578711bedd25c6edbf643315dd518293c1ddf56cf8d9eb29221df6f38.jpeg" }

Here it returns last name but puts into companySize, and company size itself is not captured...

The results are the same as the ones returned by SA directly.

From the website, you can see that sizes are categorized by letters from A to I:

Self-Employed 2-10 11-50 51-200 201-500 501-1,000 1,001-5,000 5,001-10,000 10,000+

In other words, "C" is 11-50.

oooh, thank you! missed that!

can you please also take a look at latest runs? some of them throw an error... https://console.apify.com/actors/vbHW0bSPkWumHGdqU/runs/UgT5xqIidJwcw7g5a#log

Please try again.

Same: 💣 Something went wrong (fetching reviews)! for this latest run: https://console.apify.com/actors/vbHW0bSPkWumHGdqU/runs/3ccPnSET457MJaBTd#log

would increasing memory limit help?

No, our actors have minimal resource cost. Please try again.

The new SA engine doesn't have a single way to deal with the software, so "zendesk" was working but not "PromoTix".

Hoperfully, it is now fixed. We also mapped companySize to the filter value automatically.

{ "consText": "I wished the report on the excel spreadsheet included those who were my guests", "customerSupportRating": 5, "easeOfUseRating": 5, "frequencyOfUsing": "Monthly", "functionalityRating": 5, "generalComments": "Excellent. I have referred a couple of friends", "id": "Capterra___6672116", "overallRating": 5, "prosText": "It was easy to use and I could share it easily", "reasonsForChoosing": "", "reasonsForSwitching": "Promotix was cheaper and they had ever feature I needed", "reviewer": { "companySize": "Self-Employed", "firstName": "Ruth", "industry": "Management Consulting", "isValidated": true, "profilePictureUrl": "https://reviews.capterra.com/cdn/profile-images/linkedin/cfd4163cdff585c01ee719c1fdbc1572e4bcd5e9a1c281b3e7c66fc5320bb893.jpeg" }, "reviewerAnonymityOn": false, "reviewerIncentive": "NoIncentive", "timeUsed": "LessThan12Months", "title": "Great experience with Promotix", "valueForMoneyRating": 5, "vendorReply": null, "writtenOn": "2025-01-29T17:14:22Z" },