TrustRadius Software Products & Ratings Scraper

Here is one real result, with every field the actor returns:

{
  "productName": "Bigin by Zoho CRM",
  "vendor": "Zoho",
  "category": "Customer Relationship Management (CRM)",
  "categorySlug": "crm",
  "trScore": 8.8,
  "ratingOutOf": 10,
  "reviewCount": 282,
  "startingPriceUsd": 9,
  "description": null,
  "topPros": [
    "Zoho social",
    "Social media",
    "Lead management",
    "Offers tools",
    "Customer relationship management",
    "Customizable reports",
    "Different social media",
    "Data visualization"
  ],
  "topCons": [
    "Share files",
    "Google calendar",
    "User friendly",
    "No training",
    "Apple products",
    "Advanced functionality",
    "Training is required",
    "External applications"
  ],
  "featureRatingsCount": 19,
  "logoUrl": "https://media.trustradius.com/product-logos/Vg/Cf/I7GO6PQGPZSO-180x180.JPEG",
  "productSlug": "bigin-by-zoho-crm",
  "productUrl": "https://www.trustradius.com/products/bigin-by-zoho-crm",
  "reviewsUrl": "https://www.trustradius.com/products/bigin-by-zoho-crm/reviews",
  "source": "TrustRadius (B2B software reviews)",
  "observedAt": "2026-08-06T17:26:09.754Z"
}

The most complete TrustRadius software catalog scraper available. It returns every field a TrustRadius category listing exposes for each product, plus derived fields such as review-count signals and aggregated pros and cons themes, and gives you three filters to target exactly the products you need.

📥 Input · 📤 Output · 💰 Pricing · ▶️ Examples

Table of contents

• What it does
• Quickstart
• Input reference
• Output reference
• Example output record
• Run via API and CLI
• Fetch results
• Billing and limits
• FAQ and troubleshooting

What it does

The actor loads one or more TrustRadius software category listings, reads every product on the page, and writes one normalized record per product to the run's dataset. Each record carries the product identity (name, vendor, category, slug and profile URL), its ratings (TrustRadius score out of 10 and review count), the starting price when the vendor has published one, and aggregated pros and cons themes drawn from reviews. Missing source values are returned as null, and every record carries an observedAt timestamp so you can tell how fresh it is.

You point the actor at TrustRadius category slugs (the part after /categories/ in a category URL), and it collects the products listed in each. Category names such as Project Management are converted to slugs automatically.

Quickstart

Open the actor, paste this into the input, and press Run. It returns up to 10 CRM products with their ratings, review counts and pros and cons.

{
  "categories": ["crm"],
  "maxProducts": 10
}

Pass several categories in one run, for example ["crm", "project-management", "marketing-automation"]. Add minRating and minReviewCount to keep only the strongest products.

Input reference

Field	Type	Required	Default	Description
categories	string[]	yes	["crm"]	One or more TrustRadius category slugs to browse (the part after /categories/ in a category URL), for example crm, project-management, marketing-automation, business-intelligence-bi. One run scrapes every category listed. Plain category names are accepted and converted to slugs.
minRating	integer	no	(any)	Keep only products whose TrustRadius score (0 to 10) is at least this value.
minReviewCount	integer	no	(any)	Keep only products with at least this many reviews.
maxProducts	integer	no	25	Maximum number of products to return across all categories. Free Apify plans are capped at 10 per run.

If you pass no category, the actor writes a single item with a populated error field asking for at least one category.

Output reference

One dataset item per product. Types: string, number, integer, string[], or null when the source value is absent.

Field	Type	Description
productName	string	Product name.
vendor	string	Vendor or brand behind the product.
category	string	Category display name, for example Customer Relationship Management (CRM).
categorySlug	string	Category slug used for the run.
trScore	number	TrustRadius score from 0 to 10.
ratingOutOf	number	Rating scale maximum (always 10).
reviewCount	integer	Number of reviews on the product.
startingPriceUsd	number	Starting price in USD when published on the profile, else null.
description	string	Short product description when published, else null.
topPros	string[]	Aggregated positive themes drawn from reviews, when published. Empty array when none.
topCons	string[]	Aggregated negative themes drawn from reviews, when published. Empty array when none.
featureRatingsCount	integer	Number of rated product features, else null.
logoUrl	string	Product logo image URL.
productSlug	string	Product slug.
productUrl	string	Product profile URL.
reviewsUrl	string	Product reviews page URL.
source	string	Data source label.
observedAt	string	ISO 8601 timestamp of when the record was collected.
error	string	Present only on a failed run: a single item with a populated error field is written instead.

Example output record

Real record from a live run (input {"categories": ["crm"], "maxProducts": 12}):

{
  "productName": "Bigin by Zoho CRM",
  "vendor": "Zoho",
  "category": "Customer Relationship Management (CRM)",
  "categorySlug": "crm",
  "trScore": 8.8,
  "ratingOutOf": 10,
  "reviewCount": 282,
  "startingPriceUsd": 9,
  "description": null,
  "topPros": ["Zoho social", "Social media", "Lead management", "Offers tools"],
  "topCons": ["Share files", "Google calendar", "User friendly", "No training"],
  "featureRatingsCount": 19,
  "logoUrl": "https://media.trustradius.com/product-logos/Vg/Cf/I7GO6PQGPZSO-180x180.JPEG",
  "productSlug": "bigin-by-zoho-crm",
  "productUrl": "https://www.trustradius.com/products/bigin-by-zoho-crm",
  "reviewsUrl": "https://www.trustradius.com/products/bigin-by-zoho-crm/reviews",
  "source": "TrustRadius (B2B software reviews)",
  "observedAt": "2026-08-06T17:26:09.754Z"
}

The topPros and topCons arrays are trimmed to the first four themes here for brevity; live records return up to eight of each. All values are real and unmodified.

Run via API and CLI

Start a run and wait for it to finish, then read the dataset. Replace <TOKEN> with your Apify API token.

Run synchronously and get dataset items in one call:

curl -X POST "https://api.apify.com/v2/acts/scrapers_lat~trustradius-reviews-scraper/run-sync-get-dataset-items?token=<TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{"categories":["crm","project-management"],"minRating":8,"maxProducts":25}'

Start a run asynchronously:

curl -X POST "https://api.apify.com/v2/acts/scrapers_lat~trustradius-reviews-scraper/runs?token=<TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{"categories":["marketing-automation"],"minReviewCount":50,"maxProducts":100}'

Apify CLI:

apify call scrapers_lat/trustradius-reviews-scraper \
  --input '{"categories":["crm"],"maxProducts":10}'

Fetch results

Every run writes to a dataset. Fetch items as JSON, CSV, or Excel by changing format:

# JSON
curl "https://api.apify.com/v2/datasets/<DATASET_ID>/items?token=<TOKEN>&clean=true&format=json"

# CSV
curl "https://api.apify.com/v2/datasets/<DATASET_ID>/items?token=<TOKEN>&clean=true&format=csv"

# Paginate large datasets
curl "https://api.apify.com/v2/datasets/<DATASET_ID>/items?token=<TOKEN>&offset=1000&limit=1000"

<DATASET_ID> is returned as defaultDatasetId in the run object. Use offset and limit to page through large result sets. clean=true drops empty and internal fields.

Billing and limits

• Pay per result. You are charged per record returned (result event). See the pricing tab for the current per-result price.
• No charge on failure. If a run errors, the actor writes a single item with a populated error field and does not charge for it. Empty runs cost nothing.
• Spend cap respected. Set maxTotalChargeUsd on the run; once reached, the actor stops emitting and charging further billable results.
• Free Apify plans are capped at 10 records per run. Upgrade for higher maxProducts.
• No API key or login required. The actor reads only publicly available product listing data.

FAQ and troubleshooting

A run returned 0 records. Why? The category slug matched no listing, or your minRating / minReviewCount filters excluded everything. Confirm the slug from a TrustRadius category URL and loosen the filters. Zero-result runs are not charged.

How do I choose categories? Use the slug from a TrustRadius category URL (the part after /categories/), for example crm from trustradius.com/categories/crm. You can also pass a plain name such as Project Management and it is converted to a slug.

Does every product include pricing and pros and cons? No. startingPriceUsd, topPros, topCons and description are returned only when the vendor has published them on the profile. Missing values are returned as null or an empty array, never invented.

Can I scrape several categories at once? Yes. Pass an array of slugs in categories; the actor collects products across all of them up to maxProducts.

How fresh is the data? Every record is read live at run time and carries an observedAt timestamp.

Is this an official TrustRadius tool? No. This actor is independent and has no affiliation with TrustRadius. It reads only data that is publicly available on TrustRadius product listings. Use the results in accordance with the source's terms.

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Independent tool, not affiliated with TrustRadius. Accesses only publicly available product listing data. Use in accordance with the source's terms.